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Repeated System Crashing, Wont Load Windows 10 Past Login Screen


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#1 capnthyrus

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Posted 31 May 2016 - 04:51 PM

Today I was playing a game and my system did a hard lock (no sound, no mouse, frozen image on screen), this has been a problem lately as I seem to be losing system stability for a while. I chalked it up to my system overheating before as I was typically able to shut the system down for a while, then 20-30mins later it would be fine.

However, today after my PC crashed for the second time, it started having trouble booting. Sometimes I can hit the power button and nothing happens, the power light comes on, the fans work, but no startup beep and the HDD light doesnt work. Other times I can start it, and it work like normal until it gets to the Windows 10 login screen (though most of the time it doesnt get that far before freezing), then I get a hang, and the HDD light turns off. The fans on everything continue to work, but the entire PC just freezes.

This PC about 2 years old and wasnt having any trouble until the last two months. This is the first time I have had this particular problem, but it has been crashing quite a lot over the last two months.

I had looked up this issue elsewhere, and it seems that no one can come to a consensus whether its the processor, ram, GPU or otherwise.

PC Specs:
ASUS Motherboard
8 GB RAM (Ram taken from an older PC)
4.7 GHZ 8 core processor
GTX 970
750 Watt Power Supply

Any help you can provide would be appreciated!

Edited by capnthyrus, 31 May 2016 - 05:09 PM.


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#2 usasma

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Posted 01 June 2016 - 08:20 AM

I don't know if I can help you with this, but I'll give it a try.

You may also want to post over in the Internal Hardware forums to have one of the experts there take a look at this:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 

 

Start with these free, bootable diagnostics:  http://www.carrona.org/initdiag.html

Once you get into Windows, Let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

Finally, while waiting for a reply, please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

 


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