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Laptop randomly losing power


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#1 Stryking

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Posted 31 May 2016 - 04:05 PM

Hello! I am in possession of an Acer Aspire V5-531P-4878 recently wiped when given to me that is running Windows 8.

 

Running the 64-bit version of Windows 8

Intel Pentium 987 (1.5GHz)

8 gigs of RAM

 

The complaint is the laptop will randomly lose power and shut off by itself. I have observed this while booting up and while in the desktop browsing things. Unsure if jostling it can contribute to the issue.

Ran MemTest86 and it found zero errors.

Interesting observation is I have had zero shutdowns while running MemTest86 (off the DVD drive) or while messing around in an Ubuntu live disk (also off of the DVD drive). This is not to say that it won't happen.

Thoughts?



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#2 dc3

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Posted 01 June 2016 - 09:51 AM

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox to your desktop.
 
Right-click on MiniToolBox.exe and select Run as Administrator.
 
You will see an image like the one below.
 
minitoolbox_zps7byuwkla.png
 
Click on the following checkboxes only:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, then copy it and paste it in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Stryking

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Posted 02 June 2016 - 08:03 PM

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox to your desktop.
 
Right-click on MiniToolBox.exe and select Run as Administrator.
 
You will see an image like the one below.
 
minitoolbox_zps7byuwkla.png
 
Click on the following checkboxes only:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, then copy it and paste it in your topic.

 

 

http://speccy.piriform.com/results/6ylch3rkKNIZq6ccfqwr5xu

 

 

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#4 dc3

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Posted 03 June 2016 - 08:43 AM

Open the Search charm and type in file explorer, File Explorer will appear below the search box, click/tap on this.

 

In the left pane right click on This PC, then select Properties.

 

When this page open look down below Work Group you will see Windows activation.  See if Windows is activated.

 

Check the time and date to see if it is correct.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Stryking

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Posted 03 June 2016 - 08:52 AM

I did notice the date and time seem to be off and the resolution is being a tad funky, there's a chance Windows didn't get activated for whatever reason but I believe this issue was occurring before the computer was restored. Do you think this is what is causing the issue?

#6 Stryking

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Posted 04 June 2016 - 10:40 PM

Windows is activated but time is incorrect.

#7 dc3

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Posted 05 June 2016 - 08:52 AM

Open the Control Panel and select Date and Time.  

 

Check the Time Zone to see if it is set correctly.

 

Select Region, click/tap on the Location tab to see if it is set properly.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 Stryking

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Posted 05 June 2016 - 11:31 AM

At 12:30PM EST the time of the laptop is 3:35PM.

Date is correct, time zone is correct.

This computer is set to automatically synchronize with time.windows.com

#9 dc3

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Posted 05 June 2016 - 11:52 AM

Try setting the clock and see if it stays on the correct time.  If it doesn't stay at the correct time this could be the CMOS battery failing.  This means a certain amount of disassembly to replace it.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 Stryking

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Posted 05 June 2016 - 12:08 PM

Changed the time, shut it down for a minute or so and rebooted. My changes to the time persisted

#11 dc3

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Posted 05 June 2016 - 12:38 PM

Keep an eye on the time for a while to be sure it doesn't change.

 

Are you running this notebook with only the battery when it shuts down?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 Stryking

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Posted 05 June 2016 - 12:45 PM

I've been doing a mix of both, the random shuttling down persists whether it's plugged in or on battery power.

The recent time change was made completely on battery power

#13 dc3

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Posted 05 June 2016 - 01:05 PM

Try pulling the battery out and run the computer on the power adapter to see if this problem happens persists.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 Stryking

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Posted 12 June 2016 - 12:45 PM

Finally had it happen with the battery removed

#15 Stryking

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Posted 14 June 2016 - 08:00 PM

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