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Computer won't boot


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#1 jimnor46

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Posted 31 May 2016 - 11:07 AM

Posting this question for my son. He has a Dell All In One, about 4yrs old. Was working fine until a couple days ago. Tried to turn it on and he got a black screen with the msg., "Reboot and select proper boot device or insert boot media in selected boot device and press any key." This is as far as he can get.
He tried rebooting several times and did eventually get a blue screen that had the msg., "Your PC ran into a problem and needs to restart. We're just collecting some error info and then we'll restart for you." (0% complete)

Once again this is as far as he can go, the screen freezes and he has no control.
He recently upgraded to OS10 and seems to think this may be causing the problem but he cannot get to the start screen to do an uninstall to revert back to OS7.
He has to have the computer for his work so any help/ideas on how to solve this problem would be greatly appreciated.

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#2 usasma

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Posted 01 June 2016 - 05:09 AM

Use this link to create bootable media for W10:  https://www.microsoft.com/en-us/software-download/windows10/

Use the download for "Need to create a USB, DVD or ISO?"

 

Then, boot from the device that was created and on the 2nd screen you can select "Repair your computer"

Here's a screenshot:  http://thewindowsclub.thewindowsclubco.netdna-cdn.com/wp-content/uploads/2015/06/install-Windows-10-from-USB-2.jpg

And here's the article that I got it from:  http://www.thewindowsclub.com/install-windows-10-from-usb

 

In the event that he can't fix anything, then start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

If it doesn't boot to Windows, then start with these free, bootable diagnostics:  http://www.carrona.org/initdiag.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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