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Multiple Restarts when playing game couple of seconds in - No BSODs


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#1 lobstarr

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Posted 31 May 2016 - 08:06 AM

Problem: When I run CSGO from Steam I crash a couple of seconds in of playing. I've been playing for a while (2months) and now recently (today) the problem seems to reboot consistently after a couple of seconds. Desktop experience is fine, no crashes or random reboots there, yet (surfing).

 

Furthermore, I was getting NO BSODs to get the errors (logs were turned on). I turned 'Automatic Restart' from off to on and recreated the crash but still no BSODs, so unsure if it actually packed up via Sysnative.

 

Desktop System:

 

OS - Windows7 x64 OEM

Game: CSGO

 

New CPU/Motherboard 1year~

Bios Date: 07/17/14

OS SSD - 2years

Storage SSD - 1year~

Graphics Card 6months~
Age of OS installation - 1year~

 

CPU i5-4690 @ 3.5GHZ

MSI Geforce GTX 960

EVGA Z97 FTW
CyberPower 1350AVR 3years~

 

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#2 Humannpower

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Posted 31 May 2016 - 08:08 AM

So your computer is rebooting after a couple of seconds of the game being launched or is the game crashing back to your desktop?



#3 lobstarr

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Posted 31 May 2016 - 08:17 AM

So your computer is rebooting after a couple of seconds of the game being launched or is the game crashing back to your desktop?

 

Straight to computer reboot (BIOS/Startup). Not to desktop, apologies.

 

One very important thing I left out - I noticed that when playing the fans weren't turned on as well (may have just turned off when I crashed/rebooted to BIOS). I manually turned them on to full capacity and system still crashes.



#4 usasma

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Posted 31 May 2016 - 08:17 AM

Old memory dumps are better than no memory dumps at all! :0)

 

Only 271 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

These devices have problems in Device Manager:

 

Universal Serial Bus (USB) Controller    PCI\VEN_8086&DEV_8CB1&SUBSYS_72708086&REV_00\3&11583659&0&A0    The drivers for this device are not installed.
SM Bus Controller    PCI\VEN_8086&DEV_8CA2&SUBSYS_103C3842&REV_00\3&11583659&0&FB    The drivers for this device are not installed.
Marvell Console ATA Device    IDE\PROCESSORMARVELL_CONSOLE_________________________1.01____\6&19C3D6CA&0&7.0.0    The drivers for this device are not installed.

Please install the drivers for these devices.  They are likely available at the EVGA support site for your motherboard ( http://www.evga.com/support/download/ )

 

MSI Afterburner  (along with EVGA Precision and Riva Tuner) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

 

Beyond this I have these 5 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your OS from the manufacturer's website (to include BIOS/UEFI).
3.  Get ALL available, compatible updates for the programs and any additional hardware installed on your computer from the developer's website
4.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
5.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

I have a hunch that this is a video problem - so I'd start with updating video drivers and running the video stress tests.

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Sat Apr 16 08:42:01.095 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\041616-8221-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23392.amd64fre.win7sp1_ldr.160317-0600
System Uptime:0 days 0:54:17.251
Probably caused by :win32k.sys ( win32k+47c14 )
BugCheck 3B, {c0000005, fffff960000f7c14, fffff88009c4ad90, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960000f7c14, Address of the instruction which caused the bugcheck
Arg3: fffff88009c4ad90, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  Skype.exe
FAILURE_BUCKET_ID: X64_0x3B_win32k+47c14
CPUID:        "Intel® Core™ i5-4690 CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3491
  BIOS Version                  4.6.5
  BIOS Release Date             07/17/2014
  Manufacturer                  EVGA INTERNATIONAL CO.,LTD
  Product Name                  To be filled by O.E.M.
  Baseboard Product             142-HR-E977
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Apr 14 11:44:26.536 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\041416-8439-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23392.amd64fre.win7sp1_ldr.160317-0600
System Uptime:1 days 8:24:04.238
Probably caused by :dxgmms1.sys ( dxgmms1!VidMmInterface+f86b )
BugCheck 50, {fffffb803359e458, 1, fffff8800322112b, 7}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: fffffb803359e458, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff8800322112b, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000007, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0x50_dxgmms1!VidMmInterface+f86b
CPUID:        "Intel® Core™ i5-4690 CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3492
  BIOS Version                  4.6.5
  BIOS Release Date             07/17/2014
  Manufacturer                  EVGA INTERNATIONAL CO.,LTD
  Product Name                  To be filled by O.E.M.
  Baseboard Product             142-HR-E977
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Apr 16 08:42:01.095 2016 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
iaStorV.sys                 Thu Jun 10 20:46:19 2010 (4C11875B)
busenum.sys                 Fri Aug  3 05:32:04 2012 (501B9A94)
mwac.sys                    Tue Jun 17 22:06:34 2014 (53A0F42A)
TeeDriverx64.sys            Tue Sep 23 16:01:14 2014 (5421D18A)
tap0901.sys                 Wed Nov  5 08:16:32 2014 (545A2330)
e1q62x64.sys                Tue May 26 20:30:07 2015 (5565100F)
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
nvhda64v.sys                Mon Sep 21 05:44:17 2015 (55FFD171)
e1d62x64.sys                Tue Nov 24 14:09:03 2015 (5654B5CF)
aswKbd.sys                  Tue Dec  1 03:50:52 2015 (565D5F6C)
aswRdr2.sys                 Tue Dec  1 03:50:56 2015 (565D5F70)
aswRvrt.sys                 Tue Dec  1 03:51:05 2015 (565D5F79)
aswHwid.sys                 Tue Dec  1 03:51:25 2015 (565D5F8D)
aswVmm.sys                  Tue Dec  1 04:09:37 2015 (565D63D1)
aswStm.sys                  Tue Dec  1 04:15:07 2015 (565D651B)
aswMonFlt.sys               Wed Dec  9 11:00:36 2015 (56685024)
nvvad64v.sys                Thu Dec 17 07:47:18 2015 (5672AED6)
[COLOR=RED][B]NvStreamKms.sys             Tue Dec 22 15:54:00 2015 (5679B868)[/B][/COLOR]
aswSP.sys                   Tue Jan 19 09:04:28 2016 (569E426C)
aswSnx.sys                  Tue Feb 23 06:00:41 2016 (56CC3BD9)
nvlddmkm.sys                Tue Mar  8 00:45:32 2016 (56DE66FC)

 

http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=iaStorV.sys
http://www.carrona.org/drivers/driver.php?id=busenum.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=e1q62x64.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=e1d62x64.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 


 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 lobstarr

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Posted 31 May 2016 - 02:50 PM

Hey again, below in green is what I've gotten too:

 

1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your OS from the manufacturer's website (to include BIOS/UEFI).
3.  Get ALL available, compatible updates for the programs and any additional hardware installed on your computer from the developer's website

4.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
5.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 
Since you mentioned that I jump to the video portion of the stress test, all programs that I ran to do a stress test crashed me instantly. My temperature was about 40min/51C max before crashing. I think it's definitely a video card issue but I'll leave that up to you guys.
 
*Edit, attached is the Fur Mark log.
 
I'll attach a second log but I ran it a second time and it crashes my system at 51C. Whenever that happens, it reboots and before even getting into Windows the system will reboot during the boot-up process a number of times.

Attached Files


Edited by lobstarr, 31 May 2016 - 03:23 PM.


#6 usasma

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Posted 01 June 2016 - 05:34 AM

I can't read the second log file (no permission to access it), but the first one doesn't say much.

FYI - if it's a sudden hardware failure, the log won't be able to catch the error - so we'd expect that it wouldn't say much.

 

It's probably a good idea to try another video card (one that's known to be good) at this point.

If you don't have another video card that you can use, try purchasing one from a place that will let you return it (for a full refund) if it's not needed.

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 RolandJS

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Posted 01 June 2016 - 06:27 AM

usasma, before I suggest Resplendence's WhoCrashed utility [the free version], do you know if such has helped others recover, read and "print-to-screen" memory dumps easier than Windows  by itself?


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#8 usasma

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Posted 01 June 2016 - 07:55 AM

WhoCrashed (and NirSoft's BlueScreenView) are excellent programs, but they have some serious limitations.

As long as one understands those limitations, they're OK to use (and may save you a lot of time if they're correct!)

 

I emailed back and forth with Nir Sofer (the owner of NirSoft) about this (several years ago) and the gist was that the 64 bit dumps aren't always interpreted correctly (due to that randomizing of memory thing in 64 bit Windows).

 

Also, these programs just take what appears to be the "Probably caused By" line - and that's not necessarily the cause.  It's just the best guess of the debugger based on that particular register/thread context.
Then they attach a canned speech that says it's either hardware or a driver problem. 

 

A few of us battled with the communities back when Vista came out about hardware vs software.
The community insisted that STOP 0x124 errors (updated from 0x9C errors in XP) were solely hardware errors.

We proved that they could also be compatibility, malware, or even low-level drivers (which revolutionized BSOD analysis for users)

This shows that you can't make a hardware vs software analysis easily.  Add to this the fact that diagnostics aren't 100% accurate and BSOD analysis becomes more of an art than a science.

 

It's most common to see ntoskrnl.exe errors being blamed - and in a fully updated system this is most likely NOT the cause.  Here's my canned speech about ntoskrnl.exe:

ntoskrnl.exe (also seen as ntkrnlpa.exe, ntkrnlmp.exe, or ntkrpamp.exe) is the kernel (core) of the Windows operating system.  It is protected by security features and the Windows System File Checker.  As such, if ntoskrnl.exe was to blame, you'd be experiencing many more problems other than the occasional BSOD.

In most cases tntoskrnl.exe was blamed because a driver (typically a 3rd party driver) has corrupted the memory space that ntoskrnl.exe considers as it's own.  When this happens, ntoskrnl.exe typically finds unknown data (from the 3rd party driver) in it's memory space.  At this point the OS panics and throws a BSOD to prevent damage to the system.

More info here:  https://en.wikipedia.org/wiki/Ntoskrnl.exe

 

If the culprit (the offending 3rd party driver) hasn't exited yet, then a BSOD analyst may be able to find traces of it in the reports/dumps.  If the culprit has exited, then the chase is on and further tests/reports will be needed to help identify what actually caused it.

 

Finally, just to complete this discussion, there's a huge difference between BSOD analysis for developers and BSOD analysis for users.

The major reason is that developers will change the program that they're working on in order to stop BSOD's - users can't usually do this.

Also, developers work in a more controller environment and are able to test and retest in order to fix things.  Users don't have this ability.

So, over the years we've developed a small community dedicated to helping users with BSOD's.  We each have our own techniques and preferences - but we work together and help each other out with problem situations.  It's not unusual for an analyst to ask for a 2nd set of eyes to see if there's something that they weren't familiar with.


Edited by usasma, 01 June 2016 - 07:56 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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