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Sudden BSOD, unsure how to determine the cause.

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#1 OberonV


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Posted 31 May 2016 - 04:21 AM

Hi there,


Within the last few days I've experienced a few blue screens seemingly out of nowhere while gaming/multitasking. Most of my PC components are fairly new from a recent upgrade back in November of last year. I hadn't had any issues at all until now. I've run a 2 hour stress test via Realbench as well as memtest86+ overnight (5 passes). Both of which were error-free. I could run a prime95 test as well if it would help, though I figure Realbench accomplishes the same thing.


Not sure if it's useful info or not, but I'm currently using an Asus z170-A motherboard, i7 6700k CPU, G skill 2400mhz, 16GB RAM and an 850w evga power supply.


I have attached the BSOD inspector report. (pardon me if I'm forgetting anything). Any help would be greatly appreciated.


Thank you.

Attached Files

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#2 usasma


    Still visually handicapped (avatar is memory developed by my Dad

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Posted 31 May 2016 - 07:21 AM

Only 1 memory dump in the uploaded reports.

If using a disk cleaner (such as CCleaner) please stop while we're troubleshooting this problem.


Only 155 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Lot's of PSO2 Tweaker.exe errors in the WER section of the MSINFO32 report.

This likely belongs to PhantasyStarOnline.  Please uninstall it while we're troubleshooting.


Beyond this I have these 5 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your OS from the manufacturer's website (to include BIOS/UEFI).
3.  Get ALL available, compatible updates for the programs and any additional hardware installed on your computer from the developer's website
4.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
5.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html


The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Tue May 31 04:03:40.798 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\053016-13400-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.19160.amd64fre.win7sp1_gdr.160211-0600
System Uptime:0 days 2:38:39.516
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BugCheck 1E, {0, 0, 0, 0}
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
FAILURE_BUCKET_ID: X64_0x1E_nt!KiKernelCalloutExceptionHandler+e
CPUID:        "Intel® Core™ i7-6700K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4008
  BIOS Version                  1302
  BIOS Release Date             11/09/2015
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             Z170-A

3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue May 31 04:03:40.798 2016 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
asmtxhci.sys                Thu Feb 12 01:57:01 2015 (54DC4EBD)
asmthub3.sys                Thu Feb 12 01:57:05 2015 (54DC4EC1)
nvhda64v.sys                Thu Apr 16 15:03:16 2015 (55300774)
RTCore64.sys                Fri Apr 24 03:01:47 2015 (5539EA5B)
TeeDriverx64.sys            Fri May  8 16:24:28 2015 (554D1B7C)
iaStorA.sys                 Wed Jun  3 05:38:57 2015 (556ECB31)
iaStorF.sys                 Wed Jun  3 05:39:11 2015 (556ECB3F)
RTKVHD64.sys                Thu Jun 11 02:15:49 2015 (55792795)
iusb3hub.sys                Mon Jun 15 09:54:03 2015 (557ED8FB)
iusb3xhc.sys                Mon Jun 15 09:54:05 2015 (557ED8FD)
e1d62x64.sys                Thu Jun 18 12:49:38 2015 (5582F6A2)
nvlddmkm.sys                Tue Aug 25 09:34:37 2015 (55DC6EED)
aswNetNd6.sys               Fri Jan 29 11:09:10 2016 (56AB8EA6)
aswRvrt.sys                 Mon Apr 25 07:38:50 2016 (571E01CA)
aswMonFlt.sys               Mon Apr 25 07:38:58 2016 (571E01D2)
aswHwid.sys                 Mon Apr 25 07:39:01 2016 (571E01D5)
aswRdr2.sys                 Mon Apr 25 07:39:27 2016 (571E01EF)
aswSnx.sys                  Mon Apr 25 07:39:31 2016 (571E01F3)
aswVmm.sys                  Mon Apr 25 07:58:42 2016 (571E0672)
aswSP.sys                   Mon Apr 25 07:59:07 2016 (571E068B)
aswNetSec.sys               Mon Apr 25 08:03:44 2016 (571E07A0)
aswStm.sys                  Mon Apr 25 08:06:19 2016 (571E083B)


aswNetNd6.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswNetSec.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 OberonV

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Posted 31 May 2016 - 08:56 AM

Alright, thank you! I'll get started with those hardware diagnostic tests.

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