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What's causing my BSOD and how do I fix it?


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#1 arcticjesses

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Posted 30 May 2016 - 06:21 PM

Hello.

I am very lost and confused.

Yesterday, someone used my computer. They added a lot of malware and add-ons for my browsers. I realized what they did when I saw a black screen with only the cursor. I was able to get out of it by ending the explorer.exe and doing it again as a new process. Then I uninstalled what I could see was recent through Control Panel as well as manually.

When I restart and log in I'm met with the black screen and cursor. But when I run through safe mood I'm in just fine. What's the cause of this and how do I fix this?

 

Thanks.



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#2 usasma

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Posted 30 May 2016 - 07:33 PM

I'd suggest posting over in the Am I Infected forum:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

If the BSOD's continue after they give you the "all clear", then Please run this report collecting tool so that we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location. (By default it'll be a .zip file located on your Desktop)
Simply upload the .zip file with your next post and we'll move on from there.

If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/



 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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