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Computer glitches while streaming video


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#16 WatDabney

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Posted 04 June 2016 - 01:03 PM

You need to download Data LifeGuard Diagnostics for Windows click the link and from the WD Support website select WD Software tab and download Data LifeGuard Diagnostics for Windows.

Working on it now...  thanks for clarifying this.



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#17 Willy22

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Posted 04 June 2016 - 02:59 PM

- I agree, The info provided by GSmartcontrol is indeed a (little) confusing but that's inherent to the SMART feature. Best is to focus on the amount of pink/red lines and there're none in the picture.

- If your problems started more than a month ago then I would try to remove all the programs you installed in that timeframe. And that includes the most recent Win 10 update(s). Write down the KB number of those updates, download them from the MS website and keep them in a safe place. Then try if removing those update(s) would solve the problem.



#18 FreeBooter

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Posted 04 June 2016 - 03:05 PM

 

You need to download Data LifeGuard Diagnostics for Windows click the link and from the WD Support website select WD Software tab and download Data LifeGuard Diagnostics for Windows.

Working on it now...  thanks for clarifying this.

 

You are very welcome. You should run Extended Test to repair HDD surface errors that is if they can be repaired.


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#19 WatDabney

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Posted 04 June 2016 - 04:48 PM

 

 

You need to download Data LifeGuard Diagnostics for Windows click the link and from the WD Support website select WD Software tab and download Data LifeGuard Diagnostics for Windows.

Working on it now...  thanks for clarifying this.

 

You are very welcome. You should run Extended Test to repair HDD surface errors that is if they can be repaired.

 

It has passed both the quick and extended tests...

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#20 FreeBooter

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Posted 04 June 2016 - 05:12 PM

Good news HDD is healthy.

Open the Command Prompt as a administrator and type Sfc  /Scannow command and  press Enter key to repair any Windows damage system files.

If nothing works then you should perform repair install of Windows 10 with this process all your personal files, programs and settings will be preserved.


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#21 WatDabney

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Posted 04 June 2016 - 08:17 PM

- I agree, The info provided by GSmartcontrol is indeed a (little) confusing but that's inherent to the SMART feature. Best is to focus on the amount of pink/red lines and there're none in the picture.

- If your problems started more than a month ago then I would try to remove all the programs you installed in that timeframe. And that includes the most recent Win 10 update(s). Write down the KB number of those updates, download them from the MS website and keep them in a safe place. Then try if removing those update(s) would solve the problem.

I tried to remove the most recent windows updates, but was only able to remove one as the others had no options to allow me to remove them.  Once I did remove the one it allowed me to remove, it made me restart my computer and as soon as it was booted, it started to download that update again, and since it's windows10, I'm unable to stop it from updating. 



#22 WatDabney

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Posted 04 June 2016 - 08:38 PM

Good news HDD is healthy.

Open the Command Prompt as a administrator and type Sfc  /Scannow command and  press Enter key to repair any Windows damage system files.

If nothing works then you should perform repair install of Windows 10 with this process all your personal files, programs and settings will be preserved.

Just finished the Sfc /Scannow and it found no issues.  Going to try the repair install tomorrow I guess...  at this point I guess I'm running out of options if I'm going to repair/reinstall Win10...  I wish there was something that could just tell me what is happening instead of all this guess work and troubleshooting.

 

Regardless, thank you to all who have helped me so far.  I really appreciate the advice and am truly grateful for you folks and all you do here. 

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#23 Willy22

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Posted 04 June 2016 - 09:03 PM

- And this "automatic update" feature in Win 10 Home is indeed a REAL "pain in the a**". Then user has no control over the updates. that used to be different in Win 7.



#24 FreeBooter

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Posted 04 June 2016 - 11:12 PM

 

Good news HDD is healthy.

Open the Command Prompt as a administrator and type Sfc  /Scannow command and  press Enter key to repair any Windows damage system files.

If nothing works then you should perform repair install of Windows 10 with this process all your personal files, programs and settings will be preserved.

Just finished the Sfc /Scannow and it found no issues.  Going to try the repair install tomorrow I guess...  at this point I guess I'm running out of options if I'm going to repair/reinstall Win10...  I wish there was something that could just tell me what is happening instead of all this guess work and troubleshooting.

 

Regardless, thank you to all who have helped me so far.  I really appreciate the advice and am truly grateful for you folks and all you do here. 

 

All so call guest work you mention was advice from us the thinks that could cause your issue there is no way non of us can know what is causing the problem but we can guest what it might be causing the issue.


Edited by FreeBooter, 04 June 2016 - 11:13 PM.

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#25 WatDabney

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Posted 06 June 2016 - 05:55 PM

Good news HDD is healthy.

Open the Command Prompt as a administrator and type Sfc  /Scannow command and  press Enter key to repair any Windows damage system files.

If nothing works then you should perform repair install of Windows 10 with this process all your personal files, programs and settings will be preserved.

I have performed the repair install and it has not fixed the problem.



#26 FreeBooter

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Posted 06 June 2016 - 06:37 PM

Publish a Snapshot using Speccy and post the link of the snapshot in your next post.


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#27 WatDabney

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Posted 06 June 2016 - 08:41 PM

Publish a Snapshot using Speccy and post the link of the snapshot in your next post.

http://speccy.piriform.com/results/cEgGJwOk3eFUXk6NhlVu7eD

 

When I tried to run Speccy I got a BSOD, with error "Page fault in non paged area"

 

This is the second time I've gotten this BSOD and the last time was also when I tried to run Speccy


Edited by WatDabney, 06 June 2016 - 08:44 PM.


#28 FreeBooter

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Posted 06 June 2016 - 09:45 PM

Automatically detect and update your drivers and software with the Intel® Driver Update Utility.
Ask for malware infection checkup at Am I infected? What do I do? forum.
Also ask for BSOD help at Windows Crashes, BSOD, and Hangs Help and Support  forum.


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