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Possible problems with the HDD


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#1 juniorelson4

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Posted 29 May 2016 - 08:58 AM

GSmartControl results caused some concern - hopefully we can deal with the issues that concerned RayS. This thread is a recommended continuation of this one: http://www.bleepingcomputer.com/forums/t/612909/something-tried-to-change-settings-in-ie-and-chrome-portable/page-2#entry4007442

 

This is a Dell Inspiron 14R 5421 running Windows 7 Pro SP1



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#2 dc3

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Posted 29 May 2016 - 12:23 PM

Please post the results of the GSmartControl.

 

Please download and run SeatTools for Windows.
 
Before the installation begins you will be prompted to either Decline or Accept the terms of the installation, click on I Accept.
 
Once the installation begins you will see an image similar to the one below.
 
seagate3_zps1fa1f71c.jpg
 
1.  SeaTools for Windows will search for HDDs and SSDs on your computer.  Please remove any external storage devices connected via USB ports.
 
2.  Detected Drives will list the HDDs and SSDs found.  Place a check mark in the drive box you want to run the scan on.
 
3.  You will see Basic Tests toolbar above Detected Drives, move the mouse pointer over this to open the test options.  Please click on Long Generic Test
 
4.  This will start the scan.  When the scan is complete you will see the result under Test Status , please post the results in your topic.
 
 seatools4_zpsd7balf76.png
 
5.  The test will indicate either Pass or Fail.  Post the results of the scan in your topic.
 
6.  Click on Help, then click on View Log File.  If the scan failed take a screen shot of the Log File and post it in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 juniorelson4

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Posted 30 May 2016 - 02:23 AM

GSmartControl results: 

 

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7(64)-sp1] (sf-5.43-1)

Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net
 
=== START OF INFORMATION SECTION ===
Model Family:     Seagate Momentus SpinPoint M8 (AFT)
Device Model:     ST1000LM024 HN-M101MBB
Serial Number:    S2VMJ5BD502743
LU WWN Device Id: 5 0004cf 401196d7d
Firmware Version: 2AR20004
User Capacity:    1,000,204,886,016 bytes [1.00 TB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  ATA-8-ACS revision 6
Local Time is:    Sun May 22 01:48:46 2016 ESAST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
 
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
 
General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
without error or no self-test has ever 
been run.
Total time to complete Offline 
data collection: (12540) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine 
recommended polling time: (   2) minutes.
Extended self-test routine
recommended polling time: ( 209) minutes.
SCT capabilities:       (0x003f) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.
 
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   100   100   051    Pre-fail  Always       -       13
  2 Throughput_Performance  0x0026   056   056   000    Old_age   Always       -       11415
  3 Spin_Up_Time            0x0023   090   087   025    Pre-fail  Always       -       3053
  4 Start_Stop_Count        0x0032   085   085   000    Old_age   Always       -       16145
  5 Reallocated_Sector_Ct   0x0033   252   252   010    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   252   252   051    Old_age   Always       -       0
  8 Seek_Time_Performance   0x0024   252   252   015    Old_age   Offline      -       0
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       17392
 10 Spin_Retry_Count        0x0032   252   252   051    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       459
 12 Power_Cycle_Count       0x0032   097   097   000    Old_age   Always       -       3213
 13 Read_Soft_Error_Rate    0x003a   100   100   000    Old_age   Always       -       0
181 Program_Fail_Cnt_Total  0x0022   098   098   000    Old_age   Always       -       60534230
191 G-Sense_Error_Rate      0x0022   100   100   000    Old_age   Always       -       427
192 Power-Off_Retract_Count 0x0022   252   252   000    Old_age   Always       -       0
193 Load_Cycle_Count        0x0032   072   072   000    Old_age   Always       -       292198
194 Temperature_Celsius     0x0002   061   050   000    Old_age   Always       -       39 (Min/Max 19/50)
195 Hardware_ECC_Recovered  0x003a   100   100   000    Old_age   Always       -       0
196 Reallocated_Event_Count 0x0032   252   252   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   252   252   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   252   252   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0036   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x002a   100   100   000    Old_age   Always       -       1873
240 Head_Flying_Hours       0x0032   100   100   000    Old_age   Always       -       17283
241 Total_LBAs_Written      0x0032   099   094   000    Old_age   Always       -       2076924
242 Total_LBAs_Read         0x0032   097   094   000    Old_age   Always       -       4406928
254 Free_Fall_Sensor        0x0032   252   252   000    Old_age   Always       -       0
 
SMART Error Log Version: 1
No Errors Logged
 
SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%     17392         -
# 2  Short offline       Completed without error       00%     17344         -
# 3  Short offline       Completed without error       00%     13541         -
# 4  Short offline       Completed without error       00%     12193         -
# 5  Short offline       Completed without error       00%     10332         -
# 6  Short offline       Aborted by host               90%      9962         -
# 7  Short offline       Completed without error       00%      7740         -
# 8  Short offline       Completed without error       00%      5963         -
# 9  Short offline       Completed without error       00%      5591         -
#10  Short offline       Completed without error       00%      4049         -
#11  Short offline       Completed without error       00%      3997         -
#12  Short offline       Completed without error       00%      3965         -
#13  Extended offline    Completed without error       00%      3890         -
#14  Short offline       Completed without error       00%      3887         -
#15  Short offline       Completed without error       00%      3296         -
#16  Short offline       Completed without error       00%      3031         -
#17  Short offline       Completed without error       00%      3029         -
#18  Short offline       Completed without error       00%      2722         -
#19  Short offline       Completed without error       00%      2111         -
#20  Short offline       Completed without error       00%      2110         -
#21  Short offline       Completed without error       00%      1410         -
 
Note: selective self-test log revision number (0) not 1 implies that no selective self-test has ever been run
SMART Selective self-test log data structure revision number 0
Note: revision number not 1 implies that no selective self-test has ever been run
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Completed [00% left] (0-65535)
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
 
 
 
SeatTools for Windows log:
 
--------------- SeaTools for Windows v1.4.0.4 ---------------
5/19/2016 6:46:41 PM
Model Number: ST1000LM024 HN-M101MBB
Serial Number: S2VMJ5BD502743
Firmware Revision: 2AR20004
Short DST - Started 5/19/2016 6:46:41 PM
Short DST - Pass 5/19/2016 6:48:43 PM
Long Generic - Started 5/19/2016 6:51:29 PM
Long Generic - Pass 5/19/2016 10:32:41 PM
SMART - Started 5/19/2016 11:05:13 PM
SMART - Pass 5/19/2016 11:05:19 PM
Identify - Started 5/19/2016 11:05:26 PM
Long Generic - Started 5/29/2016 8:11:19 PM
Long Generic - Pass 5/30/2016 1:27:58 AM


#4 dc3

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Posted 30 May 2016 - 08:27 AM

There doesn't appear to be any problem with the HDD.

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox to your desktop.
 
Right-click on MiniToolBox.exe and select Run as Administrator.
 
You will see an image like the one below.
 
minitoolbox_zps7byuwkla.png
 
Click on the following checkboxes only:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, then copy it and paste it in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 juniorelson4

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Posted 30 May 2016 - 09:01 PM

http://speccy.piriform.com/results/H8sjsmSehwR7Yne7QhqxMSf

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by juniorelson4 (administrator) on 30-05-2016 at 23:00:47
Running from "C:\Users\juniorelson4\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: Inspiron 5421 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/30/2016 01:37:23 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
Details:  AddLegacyDriverFiles: Unable to back up image of binary GGSAFER Driver.
System Error:  The system cannot find the file specified.
.
Error: (05/30/2016 04:35:27 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
Details:  AddLegacyDriverFiles: Unable to back up image of binary GGSAFER Driver.
System Error:  The system cannot find the file specified.
 
Error: (05/28/2016 03:52:09 PM) (Source: PerfOS) (User: )
Description: 
 
Error: (05/28/2016 03:48:09 PM) (Source: PerfOS) (User: )
Description: 
 
Error: (05/28/2016 03:46:09 PM) (Source: PerfOS) (User: )
Description: 
 
Error: (05/28/2016 03:46:09 PM) (Source: PerfOS) (User: )
Description: 
 
Error: (05/28/2016 03:44:33 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "50.0.2661.102,language="*",type="win32",version="50.0.2661.102"1".
Dependent Assembly 50.0.2661.102,language="*",type="win32",version="50.0.2661.102" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (05/28/2016 03:44:08 PM) (Source: PerfOS) (User: )
Description: 
 
Error: (05/28/2016 03:44:04 PM) (Source: PerfOS) (User: )
Description: 
 
Error: (05/28/2016 03:39:25 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "50.0.2661.102,language="*",type="win32",version="50.0.2661.102"1".
Dependent Assembly 50.0.2661.102,language="*",type="win32",version="50.0.2661.102" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
System errors:
=============
Error: (05/28/2016 08:53:51 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer ADMIN-PC
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{BC43EE2E-1316-432C-A0AD-B2DA74DD7DCA}.
The master browser is stopping or an election is being forced.
 
Error: (05/28/2016 03:42:03 PM) (Source: WMPNetworkSvc) (User: )
Description: Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.
 
Error: (05/28/2016 03:40:28 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the NVIDIA GeForce Experience Service service to connect.
 
Error: (05/28/2016 03:39:42 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Office Click-to-Run Service service failed to start due to the following error: %%1053
 
Error: (05/28/2016 03:39:42 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Microsoft Office Click-to-Run Service service to connect.
 
Error: (05/28/2016 03:38:22 PM) (Source: volmgr) (User: )
Description: Crash dump initialization failed!
 
Error: (05/28/2016 03:36:08 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (05/28/2016 03:36:08 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (05/28/2016 03:36:08 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (05/28/2016 03:36:08 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Microsoft Office Sessions:
=========================
Error: (05/30/2016 01:37:23 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary GGSAFER Driver.
 
System Error:
The system cannot find the file specified.
 
Error: (05/30/2016 04:35:27 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary GGSAFER Driver.
 
System Error:
The system cannot find the file specified.
 
Error: (05/28/2016 03:52:09 PM) (Source: PerfOS)(User: )
Description: 
 
Error: (05/28/2016 03:48:09 PM) (Source: PerfOS)(User: )
Description: 
 
Error: (05/28/2016 03:46:09 PM) (Source: PerfOS)(User: )
Description: 
 
Error: (05/28/2016 03:46:09 PM) (Source: PerfOS)(User: )
Description: 
 
Error: (05/28/2016 03:44:33 PM) (Source: SideBySide)(User: )
Description: 50.0.2661.102,language="*",type="win32",version="50.0.2661.102"H:\Movable\PortablePlat\PortableApps\GoogleChromePortable64\App\Chrome-bin\chrome.exe
 
Error: (05/28/2016 03:44:08 PM) (Source: PerfOS)(User: )
Description: 
 
Error: (05/28/2016 03:44:04 PM) (Source: PerfOS)(User: )
Description: 
 
Error: (05/28/2016 03:39:25 PM) (Source: SideBySide)(User: )
Description: 50.0.2661.102,language="*",type="win32",version="50.0.2661.102"H:\Movable\PortablePlat\PortableApps\GoogleChromePortable64\App\Chrome-bin\chrome.exe
 
=========================== Installed Programs ============================
Adobe Flash Player 21 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 21.0.0.242 - Adobe Systems Incorporated)
Adobe Flash Player 21 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 21.0.0.242 - Adobe Systems Incorporated)
Adobe Flash Player 21 PPAPI (HKLM-x32\...\Adobe Flash Player PPAPI) (Version: 21.0.0.242 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.2 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.2.4.194 - Adobe Systems, Inc.)
AOMEI Backupper Professional (HKLM-x32\...\{A83692F5-3E9B-4E95-9E7E-B5DF55E6C09D}_is1) (Version:  - AOMEI Technology Co., Ltd.)
Atheros Bluetooth Suite (64) (HKLM\...\{230D1595-57DA-4933-8C4E-375797EBB7E1}) (Version: 7.4.0.165 - Atheros)
Blackd Safe Cheats version 2.2.5 (HKLM-x32\...\{F4CFBC5D-12D5-423E-A4A3-BCB2F1631FD8}_is1) (Version: 2.2.5 - blackdtools.com)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
cFosSpeed v10.13 (HKLM\...\cFosSpeed) (Version: 10.13 - cFos Software GmbH, Bonn)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
CryptoPrevent (HKLM-x32\...\{5C5B24E7-4694-4049-A222-CCE7D3FAC63F}_is1) (Version:  - Foolish IT LLC)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.2.6793.01 - Dell)
Dell System Detect (HKCU\...\58d94f3ce2c27db0) (Version: 7.5.0.6 - Dell)
Dell Touchpad (HKLM\...\SynTPDeinstKey) (Version: 17.0.14.0 - Synaptics Incorporated)
Dell WLAN and Bluetooth Client Installation (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 9.0 - Dell Inc.)
Driver Booster 3.3 (HKLM-x32\...\Driver Booster_is1) (Version: 3.3 - IObit)
EMCO MoveOnBoot 2.3 (HKLM\...\{5723E2BA-B062-4916-B51F-4E910DD1081A}) (Version: 2.3.5.3510 - EMCO Software)
Eurobattle.net (HKLM-x32\...\Eurobattle.net) (Version:  - Eurobattle.net)
f.lux (HKCU\...\Flux) (Version:  - )
Free Alarm Clock (HKLM-x32\...\{8ED5A2F1-338F-4608-8AF7-BCD1ADC1E1F7}_is1) (Version: 4.0.1.0 - Comfort Software Group)
Glest version 3.2.2 (HKLM-x32\...\Glest_is1) (Version: 3.2.2 - )
GSmartControl (HKLM-x32\...\GSmartControl) (Version: 0.8.7 - Alexander Shaduri)
HP ePrint (HKLM-x32\...\{2794875B-6CCF-48B8-84A5-5B10DB98BEE6}) (Version: 14.0.14176.1823 - Hewlett-Packard)
HP Officejet 6500 E710n-z Basic Device Software (HKLM\...\{D79A5962-7305-41B9-A39E-A98AB598F372}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.9572 - HP)
HP Universal Fax Driver (HKLM\...\{C2B45120-48BB-41FC-A1A7-4FF24DA5CDA3}) (Version: 1.0.246.0 - HP Inc.)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (HKLM-x32\...\{B6465A32-8BE9-4B38-ADC5-4B4BDDC10B0D}) (Version: 1.00.0001 - Microsoft) Hidden
Intel® Driver Update Utility 2.5 (HKLM-x32\...\{8EF465B2-1D08-4CA2-8ACC-1911B573725D}) (Version: 2.5.0.22 - Intel) Hidden
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.0.1252 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.4425 - Intel Corporation)
Intel® Product Improvement Program (HKLM-x32\...\{5859045D-9DED-4776-9930-C9461AB2FF12}) (Version: 2.1.27.3 - Intel) Hidden
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.0.1016 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
Intel® Driver Update Utility (HKLM-x32\...\{aa1dec3b-dc4b-4db0-8c18-9157457eff1f}) (Version: 2.5.0.22 - Intel)
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LastPass (uninstall only) (HKLM-x32\...\LastPass) (Version:  - LastPass)
Malwarebytes Anti-Exploit version 1.8.1.1196 (HKLM\...\Malwarebytes Anti-Exploit_is1) (Version: 1.8.1.1196 - Malwarebytes)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
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Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
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Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6281.1202 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
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Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
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Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
MotioninJoy Gamepad tool 0.7.1001 (HKLM\...\{330DAC67-5B62-452A-A0E4-6B4A5923940F}_is1) (Version: 0.7.1001 - www.motioninjoy.com)
NVIDIA GeForce Experience 2.11.3.6 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.11.3.6 - NVIDIA Corporation)
NVIDIA Graphics Driver 364.72 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 364.72 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.15.0428 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.15.0428 - NVIDIA Corporation)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.6828.1016 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.6828.1016 - Microsoft Corporation) Hidden
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OpenRA (HKLM-x32\...\OpenRA) (Version:  - OpenRA developers)
OSC Third Party Libraries (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_OSCLib) (Version: 1.1 - NVIDIA Corporation) Hidden
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Prey Anti-Theft (HKLM-x32\...\{DBB9B88B-3FAF-4953-864B-B822DCF86DE6}) (Version: 1.5.1 - Prey, Inc.) Hidden
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Process Lasso (HKLM-x32\...\ProcessLasso) (Version: 8.9.8.10 - Bitsum)
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Realtek Ethernet Controller All-In-One Windows Driver (HKLM-x32\...\{F7E7F0CB-AA41-4D5A-B6F2-8E6738EB063F}) (Version: 7.61.612.2012 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7746 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.2.8400.39034 - Realtek Semiconductor Corp.)
Revo Uninstaller Pro 3.1.6 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.1.6 - VS Revo Group, Ltd.)
Safest Tibian - Flash Bot version 1.0 (HKLM-x32\...\{8BDCE6F3-1F35-4D29-A408-3ECE3202A384}_is1) (Version: 1.0 - Blackdtools.com)
Samsung Kies3 (HKLM-x32\...\{88547073-C566-4895-9005-EBE98EA3F7C7}) (Version: 3.0.13091.39 - Samsung Electronics Co., Ltd.) Hidden
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SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.27.0 - SAMSUNG Electronics Co., Ltd.)
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Skype Web Plugin (HKLM-x32\...\{7E4C8063-6644-4580-B27F-6B70B1A51F0E}) (Version: 7.17.0.44 - Skype Technologies S.A.)
Smart Switch (HKLM-x32\...\{74FA5314-85C8-4E2A-907D-D9ECCCB770A7}) (Version: 4.1.16052.2 - Samsung Electronics Co., Ltd.) Hidden
Smart Switch (HKLM-x32\...\InstallShield_{74FA5314-85C8-4E2A-907D-D9ECCCB770A7}) (Version: 4.1.16052.2 - Samsung Electronics Co., Ltd.)
Speccy (HKLM\...\Speccy) (Version: 1.29 - Piriform)
SpywareBlaster 5.5 (HKLM-x32\...\SpywareBlaster_is1) (Version: 5.5.0 - BrightFort LLC)
Steganos Online Shield (HKLM-x32\...\{896614ED-00BD-4E0C-99AB-01C76EE416D9}) (Version: 1.6 - Steganos Software GmbH)
SumatraPDF (HKLM\...\SumatraPDF) (Version: 3.1.1 - Krzysztof Kowalczyk)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
TeamSpeak 3 Client (HKLM\...\TeamSpeak 3 Client) (Version: 3.0.19 - TeamSpeak Systems GmbH)
Tibia (HKCU\...\Tibia) (Version:  - CipSoft GmbH)
Tibia (HKLM-x32\...\Tibia_is1) (Version: 10.93 - CipSoft GmbH)
Unchecky v0.4.3 (HKLM-x32\...\Unchecky) (Version: 0.4.3 - RaMMicHaeL)
VirusTotal Uploader 2.2 (HKLM-x32\...\VTUploader) (Version:  - )
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Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.3 - VideoLAN)
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========================= Memory info: ===================================
Percentage of memory in use: 61%
Total physical RAM: 8089.04 MB
Available physical RAM: 3085.13 MB
Total Virtual: 32390.22 MB
Available Virtual: 22830 MB
 
========================= Partitions: =====================================
1 Drive c: (Windows) (Fixed) (Total:117.19 GB) (Free:45.44 GB) NTFS
3 Drive h: (H True Data) (Fixed) (Total:205.08 GB) (Free:102.78 GB) NTFS
4 Drive m: (Backups) (Fixed) (Total:488.28 GB) (Free:393.01 GB) NTFS
 
========================= Users: ========================================
User accounts for \\JUNIORELSON4-PC
 
Administrator            Guest                    juniorelson4             
 
========================= Minidump Files ==================================
No minidump file found
 
 
**** End of log ****

Edited by hamluis, 31 May 2016 - 12:46 PM.


#6 dc3

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Posted 31 May 2016 - 01:12 PM

Go to Microsoft Support and download their easy fix tool and run it.


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#7 juniorelson4

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Posted 31 May 2016 - 08:43 PM

Got an error: 

 

"Easy fix 50562

 

This easy fix does not apply to your operating system or application version."



#8 dc3

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Posted 01 June 2016 - 07:51 AM

Open the Start Menu and type devmgmt.msc in the Search box and press Enter.

 

When the Device Manager opens scroll down to Network adapters and click on the diamond to expand the tree.

 

Double click on your adapter and select Driver and uninstall the adapter.

 

When you restart the computer a new driver will be installed.


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#9 juniorelson4

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Posted 02 June 2016 - 10:19 PM

Open the Start Menu and type devmgmt.msc in the Search box and press Enter.

 

When the Device Manager opens scroll down to Network adapters and click on the diamond to expand the tree.

 

Double click on your adapter and select Driver and uninstall the adapter.

 

When you restart the computer a new driver will be installed.

 

There are several of them: which one(s) to uninstall? See attached screenshot, please.

Attached Files



#10 dc3

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Posted 03 June 2016 - 11:24 AM

How are you connected to your modem?  Example: wifi to router, router to modem.


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#11 juniorelson4

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Posted 03 June 2016 - 10:48 PM

Wifi to router.



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Posted 04 June 2016 - 08:23 AM

Which wifi adapter are you using?


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#13 juniorelson4

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Posted 04 June 2016 - 06:49 PM

Dell Wireless 1703 802.11b/g/n (2.4GHz)



#14 dc3

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Posted 05 June 2016 - 08:46 AM

Then that is the adapter you want to uninstall the driver from.

 

You can find the download for this driver at Dell Product Support.  This is listed as a Network driver.  

 

The driver you want to install is ...  Device Name :  Intel® Centrino® Wireless-N 2230

 

You should download this before uninstalling the driver in the Device Manager.  If you download it to your desktop it will be easy to find and install.

 

 

The driver you want to install is ...  Device Name :  Intel® Centrino® Wireless-N 2230


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#15 juniorelson4

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Posted 05 June 2016 - 09:37 AM

Done... all it did in the end was install an older version of the driver... but I got an issue (and I had this with the older too): bluetooth isn't working, can't discover devices and can't be discovered, no matter what options I enable. Can we try to troubleshoot this issue here or in a new thread? Thanks.






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