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Can't update windows or access secure sites like icloud, paypal and capital one.


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6 replies to this topic

#1 Ammonthomas

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Posted 28 May 2016 - 05:12 PM

Hello,

Windows update has not been able to download updates for some time. I am also having difficulty accessing secure websites (on any browser) such as icloud, paypal, and capital one. I will input the address and get the spinning wheel of death until finally I get a message that says "this site can't be reached" or "took too long to respond". After clicking reload like 7-10 times it will finally take me to the website. I have icloud downloaded directly to my pc and it can't access the internet just like windows update. The only way to get to icloud is to go online and click reload a million times. It takes me forever to pay my bills! Please help I have a life that I would like to get back too. I miss my kids and I think my husband left me but I haven't been able to check yet.


Edited by Queen-Evie, 29 May 2016 - 11:11 AM.
moved from Windows 8 to Am I Infected.


BC AdBot (Login to Remove)

 


#2 buddy215

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Posted 29 May 2016 - 05:39 AM

Checked with hubby...he said as long as get the dishes done he was okay.

 

Let's see if there is some adware or malware causing the problem.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • When MBAM is finished scanning it will display a screen that displays any malware that it has detected.
  • Click the Remove Selected button.
  • MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE LOG FOR  REVIEW.

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 Ammonthomas

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Posted 29 May 2016 - 07:53 PM

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 5/29/2016
Scan Time: 5:08 PM
Logfile: Malwarebytes may 29 sacn log.txt
Administrator: Yes
 
Version: 2.2.1.1043
Malware Database: v2016.05.29.06
Rootkit Database: v2016.05.27.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows 8.1
CPU: x64
File System: NTFS
User: Amber
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 290863
Time Elapsed: 14 min, 22 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 1
PUP.Optional.DownLoadAdmin, C:\Users\Amber\Downloads\minecraft_53922.exe, Quarantined, [a4069843dabf9d99d8a577cf1ee322de], 
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)


#4 Ammonthomas

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Posted 29 May 2016 - 08:03 PM

# AdwCleaner v5.118 - Logfile created 29/05/2016 at 17:58:37
# Updated 23/05/2016 by Xplode
# Database : 2016-05-29.1 [Server]
# Operating system : Windows 8.1  (X64)
# Username : Amber - HP
# Running from : C:\Users\Amber\Desktop\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Folders ] *****
 
 
***** [ Files ] *****
 
 
***** [ DLLs ] *****
 
 
***** [ WMI ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Scheduled tasks ] *****
 
 
***** [ Registry ] *****
 
 
***** [ Web browsers ] *****
 
[-] [C:\Users\Amber\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : aol.com
[-] [C:\Users\Amber\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : ask.com
[-] [C:\Users\Amber\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : movies.netflix.com
[-] [C:\Users\Amber\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : five-nights-at-freddys-world.en.softonic.com
[-] [C:\Users\Amber\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : minecraft-skinedit.en.softonic.com
[-] [C:\Users\Amber\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Deleted : bgejkohjndfiooaomnpbacoeekdonkak
[-] [C:\Users\Amber\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Deleted : ffjcmnpnoopgilmnfhloocdcbnimmmea
 
*************************
 
:: "Tracing" keys deleted
:: Winsock settings cleared
 
*************************
 
C:\AdwCleaner\AdwCleaner[C1].txt - [1620 bytes] - [29/05/2016 17:58:37]
C:\AdwCleaner\AdwCleaner[S1].txt - [1641 bytes] - [29/05/2016 17:56:16]
 
########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [1766 bytes] ##########


#5 Ammonthomas

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Posted 29 May 2016 - 08:08 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.6 (04.25.2016)
Operating System: Windows 8.1 x64 
Ran by Amber (Administrator) on Sun 05/29/2016 at 18:06:12.03
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 0 
 
 
 
 
Registry: 2 
 
Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{D9204E3E-DCCF-4445-98E1-FF5B3A5A5910} (Registry Key)
Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{D9204E3E-DCCF-4445-98E1-FF5B3A5A5910} (Registry Key)
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 05/29/2016 at 18:07:06.57
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#6 buddy215

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Posted 29 May 2016 - 08:16 PM

Very good...one more scan.

 

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

After the Eset scan finishes...do this:

Post the three lists mentioned below using CCleaner.

Open CCleaner and click on Tools. Choose Startups. On that page you will see a list of Windows Startups and at the top tabs for each browser and Scheduled Tasks.

At the bottom right of that page you will see a button when clicked will allow you to Copy and Paste the list of Windows Startups and Scheduled Tasks into your next

post. Please do that.

 

Open CCleaner and click on Tools. Choose Uninstall. On that page you will see a list of programs installed on your computer and at the bottom right of that page you

will see a button when clicked will allow you to Copy and Paste that list in your next post. Please do that.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#7 Ammonthomas

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Posted 29 May 2016 - 08:52 PM

No threats found






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