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General Slowness and Pop Up Ads/Vidoes


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8 replies to this topic

#1 bosox1001

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Posted 28 May 2016 - 10:44 AM

Hello, I have a new desktop computer (maybe around 6 months old) and there seems to suddenly be an issue with much longer load times for websites, slow responses, and popups or new tabs that open when browsing safe websites. I tired downloading Adware removal from here but I ran a scan and nothing seemed to show up? And I also tried downloading Combofix, but it said the app is not supported by Windows 2000, but I know this isn't Windows 2000. I thought this was a Windows 8 computer, but when I click the system info it seems to say 7, like next to restore (but it has the new windows logo and app screens?) Another very annoying feature is a small window on the bottom right of the screen will pop up and play an ad video that cannot be closed for 10 seconds. That window (and other ads) say "Ads by PrimaScope" next to them

 

I know I'm not giving a great description of what program/system I'm running on here, so any other info you need I'll try to find :D thanks 


Edited by bosox1001, 28 May 2016 - 10:47 AM.


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#2 InadequateInfirmity

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Posted 28 May 2016 - 10:46 AM

Adware Cleaner Scan.

 

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

JRT Scan.

Please download Junkware Removal Tool and save it on your desktop.

 

  • Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Please post the JRT log.
  •  

Adware Removal Tool Scan.

 

Download Adware removal tool to your desktop, right click the icon and select Run as Administrator.

 

 

LOr0Gd7.png

 

Hit Ok.

 

sYFsqHx.png

 

Hit next make sure to leave all items checked, for removal.

 

8NcZjGc.png

 

 

The Program will close all open programs to complete the removal, so save any work and hit OK. Then hit OK after the removal process is complete, thenOK again to finish up. Post log generated by tool.

 

ZHP Scan.

Please download Zhp Cleaner  to your desktop.  Right Click the icon and select run as administrator.

 http://nicolascoolman.com/download/zhpcleaner

 

 

2. Once you have started the program, you will need to click the scanner button.

EgsT69u.png

The program will close all open browsers!

3. Once the scan is completed, the you will want to click the Repair button.

6QJjV50.png

At the end of the process you may be asked to reboot your machine. After you reboot a report will open on your desktop.

Copy and paste the report here in your next reply.

 Zemana Scan

 

 

Run a full scan with Zemana AntiMalware!

Install and select deep scan.

jdmyscF.jpg

Remove any infections found.

Then click on the icon in the pic below.

DOLGyto.jpg

Double click on the scan log, copy and paste here in your reply



#3 bosox1001

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Posted 28 May 2016 - 10:55 AM

Thanks! I'll get started on this now



#4 InadequateInfirmity

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Posted 28 May 2016 - 11:02 AM

:thumbup2:



#5 bosox1001

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Posted 28 May 2016 - 11:07 AM

# AdwCleaner v5.118 - Logfile created 28/05/2016 at 12:00:28
# Updated 23/05/2016 by Xplode
# Database : 2016-05-26.2 [Server]
# Operating system : Windows 10 Home  (X64)
# Username : mquin - DESKTOP-4LJGMM5
# Running from : C:\Users\mquin\Downloads\adwcleaner_5.118.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Folders ] *****
 
 
***** [ Files ] *****
 
 
***** [ DLLs ] *****
 
 
***** [ WMI ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Scheduled tasks ] *****
 
 
***** [ Registry ] *****
 
 
***** [ Web browsers ] *****
 
[-] [C:\Users\mquin\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : aol.com
[-] [C:\Users\mquin\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : ask.com
 
*************************
 
:: "Tracing" keys deleted
:: Winsock settings cleared
 
*************************
 
C:\AdwCleaner\AdwCleaner[C1].txt - [1314 bytes] - [27/05/2016 18:43:55]
C:\AdwCleaner\AdwCleaner[C2].txt - [1020 bytes] - [28/05/2016 12:00:28]
C:\AdwCleaner\AdwCleaner[S1].txt - [1115 bytes] - [27/05/2016 18:37:26]
C:\AdwCleaner\AdwCleaner[S2].txt - [1143 bytes] - [28/05/2016 11:57:07]
 
########## EOF - C:\AdwCleaner\AdwCleaner[C2].txt - [1239 bytes] ##########


#6 bosox1001

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Posted 28 May 2016 - 11:11 AM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.6 (04.25.2016)
Operating System: Windows 10 Home x64 
Ran by mquin (Administrator) on Sat 05/28/2016 at 12:06:19.23
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 0 
 
 
 
 
Registry: 2 
 
Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{D490C588-8EFA-45C9-9BB9-15DC6AA22E63} (Registry Key)
Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{D490C588-8EFA-45C9-9BB9-15DC6AA22E63} (Registry Key)
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 05/28/2016 at 12:10:01.05
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#7 InadequateInfirmity

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Posted 28 May 2016 - 11:21 AM

For ZHP Cleaner....

 

 

Use this link.  Click on this....8DfnBlx.png



#8 bosox1001

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Posted 28 May 2016 - 11:50 AM

~ ZHPCleaner v2016.5.25.69 by Nicolas Coolman (2016/05/25)
~ Run by mquin (Administrator)  (28/05/2016 12:48:51)
~ State version : Version OK
~ Type : Repair
~ Report : C:\Users\mquin\Desktop\ZHPCleaner.txt
~ Quarantine : C:\Users\mquin\AppData\Roaming\ZHP\ZHPCleaner_Quarantine.txt
~ UAC : Activate
~ Boot Mode : Normal (Normal boot)
Windows 10 Home, 64-bit  (Build 10586)
 
 
---\\  Services (0)
~ No malicious or unnecessary items found.
 
 
---\\  Browser internet (0)
~ No malicious or unnecessary items found.
 
 
---\\  Hosts file (1)
~ The hosts file is legitimate (21)
 
 
---\\  Scheduled automatic tasks. (0)
~ No malicious or unnecessary items found.
 
 
---\\  Explorer ( File, Folder) (17)
MOVED file: C:\Users\Public\Desktop\Fabulous Angela's Fashion Fever.lnk  [Bad : C:\Program Files (x86)\WildTangent Games\Games\FabulousAngelasFashionFever\Fabulous2 Release-WT.exe]  =>PUP.Optional.CrossRider
MOVED file: C:\Windows\Prefetch\FABULOUS---ANGELAS-FASHION-FE-872EA46A.pf    =>PUP.Optional.CrossRider
MOVED file: C:\Windows\Prefetch\FABULOUS2 RELEASE.EXE-07B66ABD.pf    =>PUP.Optional.CrossRider
MOVED file: C:\Windows\Prefetch\FABULOUS2 RELEASE.IFN-AF4F6A60.pf    =>PUP.Optional.CrossRider
MOVED file: C:\Users\mquin\Downloads\fabulous---angelas-fashion-fever-setup (1).exe [iWin inc. - iWin Games Downloader]  =>PUP.Optional.CrossRider
MOVED file: C:\Users\mquin\Downloads\fabulous---angelas-fashion-fever-setup.exe [iWin inc. - iWin Games Downloader]  =>PUP.Optional.CrossRider
MOVED file: C:\Users\mquin\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_static.olark.com_0.localstorage    =>PUP.Optional.Generic
MOVED file: C:\Users\mquin\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_static.olark.com_0.localstorage-journal    =>PUP.Optional.Generic
MOVED file: C:\Users\mquin\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.iwin.com_0.localstorage    =>PUP.Optional.iWinArcade
MOVED file: C:\Users\mquin\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.iwin.com_0.localstorage-journal    =>PUP.Optional.iWinArcade
MOVED folder: C:\Users\mquin\AppData\Local\Google\Chrome\User Data\Default\File System\008  =>PUP.Optional.DomaIQ
MOVED folder: C:\WINDOWS\Installer\MSICCDC.tmp-  =>Empty
MOVED folder: C:\WINDOWS\Installer\MSID151.tmp-  =>Empty
MOVED folder: C:\WINDOWS\Installer\MSID1FE.tmp-  =>Empty
MOVED folder: C:\WINDOWS\Installer\MSID2AB.tmp-  =>Empty
MOVED folder: C:\WINDOWS\Installer\MSID358.tmp-  =>Empty
MOVED folder: C:\WINDOWS\Installer\MSIE127.tmp-  =>Empty
 
 
---\\  Registry ( Key, Value, Data) (7)
DELETED key*: HKEY_USERS\S-1-5-21-975245153-2069999424-1620269635-1001\SOFTWARE\iWinArcade []  =>PUP.Optional.iWinArcade
DELETED key*: HKEY_USERS\.DEFAULT\Software\iWinArcade []  =>PUP.Optional.iWinArcade
DELETED key: HKCU\Software\iWinArcade []  =>PUP.Optional.iWinArcade
DELETED key*: [X64] HKLM\SOFTWARE\Classes\fabulousangelasfashionfeverSavedGame []  =>PUP.Optional.CrossRider
DELETED key*: [X64] HKLM\SOFTWARE\Classes\fabulousangelassweetrevengeshortSavedGame []  =>PUP.Optional.CrossRider
DELETED key*: [X64] HKLM\SOFTWARE\iWinArcade []  =>PUP.Optional.iWinArcade
DELETED key*: [X64] HKLM\SOFTWARE\Wow6432Node\iWinArcade []  =>PUP.Optional.iWinArcade
 
 
---\\  Summary of the elements found (4)
http://www.nicolascoolman.fr/?p=542  =>PUP.Optional.iWinArcade
http://www.nicolascoolman.fr/?p=679  =>PUP.Optional.DomaIQ
 
 
---\\  Other deletions. (36)
~ Registry Keys Tracing deleted (36)
~ Remove the old reports ZHPCleaner. (0)
 
 
---\\ Result of repair
~ Repair carried out successfully
~ Browser not found (Mozilla Firefox)
~ Browser not found (Opera Software)
 
 
---\\ Statistics
~ Items scanned : 278
~ Items found : 0
~ Items cancelled : 0
~ Items repaired : 24
 
 
~ End of clean in 00h00mn11s
~====================
ZHPCleaner-[R]-28052016-12_49_02.txt
ZHPCleaner-[S]-28052016-12_47_19.txt


#9 InadequateInfirmity

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Posted 28 May 2016 - 01:41 PM

Zemana Antimalware scan??






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