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Asks for windows product key and leaves a black screen


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4 replies to this topic

#1 sishba

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Posted 28 May 2016 - 12:44 AM

After I log into windows 8 i'm met with a black screen then
a program comes up (pictured).
It's very laggy and I can't close it or enter anything even if I wanted to. I open task manager and close it through there. Now i'm left with a black screen. I can't get to the start menu and i'm just opening programs through task manager and cmd.
I ran FRST. (Also I am posting from the laptop with the issue.)

Appreciate any help I can get, thanks! Attached File  FRST.txt   47.63KB   6 downloads Attached File  Untitled.png   374.31KB   0 downloads

 

### An update I guess... Attached File  Untitled1.png   230.84KB   0 downloads Attached File  Untitled2.png   266.46KB   0 downloads

           The first picture is an installer that I guess was running in the background but failed?

            The second picture I got shortly before I restarted my computer and now just happened again when I was using paint. I guess some stuff is happening...


Edited by sishba, 28 May 2016 - 01:11 AM.


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#2 nasdaq

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Posted 28 May 2016 - 09:41 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start


CreateRestorePoint:
EmptyTemp:
CloseProcesses:

() C:\Windows\CpuEssentials\165271\CpuEssentials.exe
() C:\Windows\SysWOW64\CpuHeatMapping\165271\CpuHeatMapping.exe
() C:\Windows\Cudm1110\cudm.exe
() C:\Program Files (x86)\46BA3EDE-1464396223-5933-1A93-178D8A43A49C\jnss9EDE.tmp
() C:\Users\Mila\AppData\Roaming\Oeagaj\Oeagaj.exe
() C:\Program Files (x86)\46BA3EDE-1464396223-5933-1A93-178D8A43A49C\hnsxB8B1.tmp
() C:\Program Files (x86)\46BA3EDE-1464396223-5933-1A93-178D8A43A49C\knsk7E50.tmpfs
() C:\Users\Mila\AppData\Local\46BA3EDE-1464384741-5933-1A93-178D8A43A49C\qnsp5813.tmp
HKLM\...\Run: [WINCOMXF4] => C:\Program Files (x86)\mpck\wincom_XF4.exe [3961856 2016-05-27] ()
HKLM\...\RunOnce: [asba_5KNCI00] => C:\Program Files (x86)\mpck\otutnetwork.exe [271872 2016-05-27] (Syset)
HKLM-x32\...\Winlogon: [Shell] C:\Program Files (x86)\windowsactivate\windowsactivate.exe [143360 ] () <=== ATTENTION
HKU\S-1-5-21-4231172398-160301387-957638495-1001\...\MountPoints2: {3f8a187b-6aec-11e5-be83-d4c9ef80dde6} - "F:\autorun.exe"
HKU\S-1-5-21-4231172398-160301387-957638495-1001\...\Winlogon: [Shell] C:\Program Files (x86)\windowsactivate\windowsactivate.exe [143360 2016-05-25] () <==== ATTENTION
CHR HKLM\SOFTWARE\Policies\Google: Restriction <======= ATTENTION
HKU\S-1-5-21-4231172398-160301387-957638495-1001\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://www-searching.com/?pid=s&s=G5Szftpbl0cshmoAP,f40a5ded-48f1-46cf-ac94-3ce44b6f9a90,&vp=ch&prd=set_ie
SearchScopes: HKLM -> {2fa28606-de77-4029-af96-b231e3b8f827} URL = hxxp://search.ask.com/web?q={searchTerms}&l=dis&o=HPNTDF
SearchScopes: HKLM -> {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = hxxp://ca.search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPNTDF
SearchScopes: HKLM-x32 -> {2fa28606-de77-4029-af96-b231e3b8f827} URL = hxxp://search.ask.com/web?q={searchTerms}&l=dis&o=HPNTDF
SearchScopes: HKLM-x32 -> {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = hxxp://ca.search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPNTDF
SearchScopes: HKU\S-1-5-21-4231172398-160301387-957638495-1001 -> DefaultScope {014DB5FA-EAFB-4592-A95B-F44D3EE87FA9} URL = hxxp://search.conduit.com/Results.aspx?ctid=CT3320133&octid=EB_ORIGINAL_CTID&SearchSource=58&CUI=&UM=4&UP=SPC6D0F227-7ED6-475B-B26D-24F8FC7CD922&q={searchTerms}&SSPV=
SearchScopes: HKU\S-1-5-21-4231172398-160301387-957638495-1001 -> {014DB5FA-EAFB-4592-A95B-F44D3EE87FA9} URL = hxxp://search.conduit.com/Results.aspx?ctid=CT3320133&octid=EB_ORIGINAL_CTID&SearchSource=58&CUI=&UM=4&UP=SPC6D0F227-7ED6-475B-B26D-24F8FC7CD922&q={searchTerms}&SSPV=
SearchScopes: HKU\S-1-5-21-4231172398-160301387-957638495-1001 -> {2fa28606-de77-4029-af96-b231e3b8f827} URL = hxxp://search.ask.com/web?q={searchTerms}&l=dis&o=HPNTDF
SearchScopes: HKU\S-1-5-21-4231172398-160301387-957638495-1001 -> {4C872E99-51B9-47F0-99AC-91629173A258} URL = hxxp://www-searching.com/s.ashx?prd=opensearch&q={searchTerms}&s=G5Szftpbl0cshmoAP,f40a5ded-48f1-46cf-ac94-3ce44b6f9a90,
SearchScopes: HKU\S-1-5-21-4231172398-160301387-957638495-1001 -> {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = hxxp://ca.search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPNTDF
BHO: FlashhCoiupon -> {ACC16F97-3166-329C-13D1-639DEB54678B} -> C:\ProgramData\FlashhCoiupon\YY3.x64.dll [2014-05-20] ()
BHO-x32: Norton Vulnerability Protection -> {6D53EC84-6AAE-4787-AEEE-F4628F01010C} -> C:\Program Files (x86)\Norton Internet Security\Engine\20.6.0.27\IPS\IPSBHO.DLL => No File
BHO-x32: DOcToaTTXTCooNvErt -> {8F7EDA89-5EC9-3B06-EC2D-9612A2D81029} -> C:\ProgramData\DOcToaTTXTCooNvErt\k.dll [2014-02-18] ()
BHO-x32: topdeAl -> {9AEA0D3D-79B6-DEBF-FD04-0D904E708C3A} -> C:\ProgramData\topdeAl\7YgFi7G.dll [2014-02-18] ()
BHO-x32: FlashhCoiupon -> {ACC16F97-3166-329C-13D1-639DEB54678B} -> C:\ProgramData\FlashhCoiupon\YY3.dll [2014-05-20] ()
BHO-x32: LuckyyShoopper -> {B279D160-319E-A9E3-BE2A-697515FA5C0F} -> C:\ProgramData\LuckyyShoopper\R4hxmOoW.dll [2014-03-17] ()
BHO-x32: PricePeep -> {FD6D90C0-E6EE-4BC6-B9F7-9ED319698007} -> C:\Program Files (x86)\PricePeep\pricepeep.dll => No File
FF NewTab: hxxp://www-searching.com/?site=shyosffdefault&prd=set_ff&s=G5Szftpbl0cshmoAP,f40a5ded-48f1-46cf-ac94-3ce44b6f9a90,
FF SelectedSearchEngine:
FF Keyword.URL: hxxp://www-searching.com/search.aspx?site=shdefault1&prd=smw&pid=s&shr=d&q={searchTerms}&s=G5Szftpbl0cshmoAP,f40a5ded-48f1-46cf-ac94-3ce44b6f9a90,
FF SearchPlugin: C:\Users\Mila\AppData\Roaming\Mozilla\Firefox\Profiles\z84bldpx.default-1438629869188\searchplugins\smod.xml [2016-05-27]
CHR HomePage: Default -> search.mpc.am
CHR StartupUrls: Default -> "search.mpc.am"
CHR DefaultSearchURL: Default -> hxxp://search.mpc.am?q={searchTerms}&cx=partner-pub-3796753109442372:3837783968
CHR DefaultSearchKeyword: Default -> MPC Safe Search
CHR Extension: (Chrome Web Store Payments) - C:\Users\Mila\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2015-11-29]
S2 CloudPrinter; C:\ProgramData\\CloudPrinter\\CloudPrinter.exe [941568 2016-05-27] () [File not signed]
R2 CpuEssentials; C:\Windows\CpuEssentials/165271\CpuEssentials.exe [7680 2016-05-27] () [File not signed]
R2 CpuHeatMapping; C:\Windows\SysWOW64\CpuHeatMapping/165271\CpuHeatMapping.exe [44544 2016-05-27] () [File not signed]
R2 cudm; C:\Windows\Cudm1110\cudm.exe [6144 2016-05-09] () [File not signed]
R2 dowidoly; C:\Program Files (x86)\46BA3EDE-1464396223-5933-1A93-178D8A43A49C\jnss9EDE.tmp [244224 2016-05-27] () [File not signed]
R2 Jeufhaaag; C:\Users\Mila\AppData\Roaming\Oeagaj\Oeagaj.exe [170496 2016-05-27] () [File not signed]
S2 Orbiter; C:\Program Files (x86)\ORBTR\orbiter.dll [558544 2016-05-27] (Client Connect LTD)
R2 rijufoze; C:\Program Files (x86)\46BA3EDE-1464396223-5933-1A93-178D8A43A49C\hnsxB8B1.tmp [138240 2016-05-27] () [File not signed]
R2 zigipyro; C:\Users\Mila\AppData\Local\46BA3EDE-1464384741-5933-1A93-178D8A43A49C\qnsp5813.tmp [158720 2015-12-26] () [File not signed]
S2 Jutoojo; "C:\Users\Mila\AppData\Roaming\PafdalIbhpu\Ihycsob.exe" -cms [X]
R2 synobunezbt; C:\Program Files (x86)\46BA3EDE-1464396223-5933-1A93-178D8A43A49C\knsk7E50.tmpfs [X]
R1 cherimoya; C:\Windows\System32\drivers\cherimoya.sys [65344 2016-05-27] (Windows (R) Win 7 DDK provider)
S1 MPCKpt; system32\DRIVERS\MPCKpt.sys [X]
S3 SPPD; \??\C:\Windows\system32\drivers\SPPD.sys [X]
C:\Windows\CpuEssentials
C:\Windows\SysWOW64\CpuHeatMapping
C:\Windows\Cudm1110
C:\Program Files (x86)\46BA3EDE-1464396223-5933-1A93-178D8A43A49C
C:\Users\Mila\AppData\Local\46BA3EDE-1464384741-5933-1A93-178D8A43A49C
C:\Users\Mila\AppData\Roaming\Oeagaj
C:\Program Files (x86)\mpck
C:\Program Files (x86)\windowsactivate
C:\ProgramData\FlashhCoiupon
C:\ProgramData\DOcToaTTXTCooNvErt
C:\ProgramData\topdeAl
C:\ProgramData\FlashhCoiupon
C:\ProgramData\LuckyyShoopper
C:\Users\Mila\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda
C:\ProgramData\\CloudPrinter\
C:\Program Files (x86)\ORBTR
C:\Windows\System32\drivers\cherimoya.sys

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Please run the Farbar tool one more time and ensure that the box to create a Addition.txt file is marked.
Post both logs for my review.

Let me know what problem persists.

#3 sishba

sishba
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Posted 28 May 2016 - 03:15 PM

Alright,

 

Fixlog: Attached File  Fixlog_28-05-2016_08-42-51.txt   15.11KB   1 downloads

 

MBAM: Attached File  MBAM.txt   687bytes   2 downloads Attached File  MBAM2.txt   5.67KB   2 downloads

 

AdwCleaner: Attached File  AdwCleanerC1.txt   4.89KB   2 downloads

 

FRST and Addition: Attached File  FRST.txt   40.55KB   2 downloads Attached File  Addition.txt   29.34KB   1 downloads

 

Everything seems to be working fine at a glance. Thanks for your time!

 



#4 nasdaq

nasdaq

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Posted 29 May 2016 - 07:35 AM


Looking good.

If still present remove this process via the Control Panel > Programs > Programs and features applet.

DOcToaTTXTCooNvErt (HKLM-x32\...\{7A9162C6-CEE2-E501-23B7-E4706037263C}) (Version: - DocTooTXTConveRt) <==== ATTENTION
---

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start


CreateRestorePoint:
EmptyTemp:
CloseProcesses:

S2 Faiup; "C:\Users\Mila\AppData\Roaming\FhniwlDenx\Geoijvu.exe" -cms [X]
Task: {509D65FA-53D8-4C2B-AA88-834D684DED15} - \patch1 -> No File <==== ATTENTION

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

===

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/

#5 nasdaq

nasdaq

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Posted 04 June 2016 - 08:45 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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