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Asus M11BB desktop with Win10 - chronic crashes are continuing


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#1 Karenin

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Posted 27 May 2016 - 09:31 PM

I did a clean installation of Windows 10 (not just an upgrade) because I kept getting crashes every couple of weeks with the older Windows 8.1 OS.  Now I find Windows 10 crashing too.

 

I created a post on BleepingComputer.com here on May 11.  I tried a fix that was recommended in that post and thought it had worked but I had another crash only a few days later.

 

· OS:  10
· x64
· What was original installed OS on system:  Windows 8
· Windows 10 setup was performed from installation media created by downloading Windows 10 media creation tool from Microsoft.
· Age of system: about 4 years
· Age of OS installation: about 10 days
· CPU:  AMD A10-6700 APU with Radeon™ HD Graphics, 3700 Mhz, 2 Core(s), 4 Logical Processor(s)
· Video Card:  AMD Radeon HD 8670D
· MotherBoard: Asus M11BB (FM2)
· Power Supply:  AcBel HBA008-ZA1GT 350  ("Total wattage" 286W, "Peak [last for 30 sec]" = 350W)
· System Manufacturer:  Asus
· Exact model number:  M11BB-CA004S
· Laptop or Desktop: desktop

 

    - - - - - - - - - - -

 

I repeated the MEMTEST and did not get errors as I did the first time I ran it in the previous post.

 

  - - - - - - - -- - - - - -

 

I see that the norm is to attach the results of the following:

  • SysnativeFileCollectionApp
  • perfmon /report

The SysnativeFileCollectionApp file appeared quickly.  I am attaching it.

 

But "perfmon /report" just results in the "Resource and Performance Monitor" window saying "collecting data for 60 seconds..." and a green bar and it just sits there doing nothing (e.g., for 10 or 15 minutes).   Any advice?

 

 

 

Attached File  SysnativeFileCollectionApp.zip   726.07KB   2 downloads



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#2 usasma

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Posted 29 May 2016 - 03:15 PM

Please start by finishing up the hardware diagnostics.  Here's the link again:  http://www.carrona.org/hwdiag.html

Don't forget to run MemTest after you've fixed the memory problem.

 

Don't worry about the perfmon report for now.  If it's needed we'll work on collecting the report.

 

Your UEFI/BIOS (version 0403) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 6 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

This device is disabled in Device Manager:

 

802.11n Wireless LAN Card    PCI\VEN_1814&DEV_3090&SUBSYS_760111AD&REV_00\4&143A92F6&0&0020    This device is disabled.

If the device is not needed, please uninstall it's software and physically remove the device from your system.

If it is needed, please re-enable it and update it's drivers.  Then feel free to disable it again.

 

The WER section of the MSINFO32 report shows 2 STOP 0x124 errors.

These are primarily seen as hardware problems, but can also be due to compatibility/low-level driver issues.

It's critical that you run the hardware diagnostics completely and let us know the results.

 

Sometimes these errors can be tricked into giving up a driver name (if it is a driver and not hardware).

To do this, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Fri May 27 04:32:34.569 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\052716-33171-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.306.amd64fre.th2_release_sec.160422-1850
System Uptime:0 days 0:00:04.359
Probably caused by :AuthenticAMD
BugCheck 124, {0, ffffe0015d104038, 0, 0}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe0015d104038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x124_AuthenticAMD__UNKNOWN_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue May 10 20:47:07.982 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\051016-19859-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.212.amd64fre.th2_release_sec.160328-1908
System Uptime:0 days 0:00:08.695
Probably caused by :AuthenticAMD
BugCheck 124, {0, ffffe000a50048f8, 0, 0}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe000a50048f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x124_AuthenticAMD__UNKNOWN_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri May 27 04:32:34.569 2016 (UTC - 4:00)**************************
ambakdrv.sys                Tue Dec 25 03:46:35 2012 (50D967EB)

 

http://www.carrona.org/drivers/driver.php?id=ambakdrv.sys
 


 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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