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Computer crashes and reboots upon loading games.


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#1 Garuku

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Posted 27 May 2016 - 08:55 PM

Hello there,

 

I've been having issues with my computer for the past 3 days and have tried to solve the issue from what I've dug up online and familiar posts on this website to no avail. Whenever I load up a game (ex. Dark Souls 3, Overwatch, etc.) my computer shuts down unexpectedly and restarts itself. No bluescreen or error messages, no new minidump files.

 

I've tried to disable restart on critical failure yet it continues to reboot on it's own. I've ran HWMonitor and haven't seen anything that seems out of place unless I'm missing something. I've ran prime95, no unexpected shutdown. I then ran FurMark and my computer would instantly shutdown and restart so I assumed the GPU was going bad so I brought it over to a friends to try it with his system and it ran Grand Theft Auto 5 without problems. I then removed one stick of ram and tested them individually, 1 caused an instant crash upon loading up my character in Dark Souls 3 and the other did fine for 15 minutes until I crashed again.

 

I am now curious if this is a PSU issue and wondering if there is anything I can try to tell if the PSU is simply dying, if my version of Windows 7 is now on the fritz, or if there is something I've overlooked entirely.

 

My computer specs are:

 

i7-4790K quad core (Never overclocked)

asus z97-k/csm lga 1150 atx intel motherboard

16gb (2x8gig) RAM

Geforce GTX 970

Thermaltake 600 watt PSU

Windows 7

 

Thank you in advance!


Edited by Garuku, 27 May 2016 - 09:47 PM.


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#2 Garuku

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Posted 27 May 2016 - 09:38 PM

Another thing to note I have tried uninstalling and deleting every nVidia driver and folder and installed all new versions without any difference. I did not change the registries however because I did not want to take that risk. 

 

This is also a screenshot of HWMonitor without a game open.

 

https://gyazo.com/b6f231568e9b28a04de32ed16ca39246

https://gyazo.com/6fae301354e2b5aab036890e078b754f



#3 usasma

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Posted 29 May 2016 - 03:03 PM

If Furmark crashes the system each and every time - and you've tested your video card on another system - then the most likely issue here is the motherboard.

BUT, let's not jump to conclusions here without a bit of testing first.

 

Another indicator of a hardware problem is rebooting without stopping at the BSOD.  Again, it's not 100% certain, but it's pretty sure.

 

So, let's start with these free diagnostics (skip the one's that you've done already):  http://www.carrona.org/hwdiag.html

 

Then wait for the system to shutdown/crash/reboot.
As soon as you've recovered from that, Let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please continue to monitor your temps with HWMonitor:  http://www.cpuid.com/softwares/hwmonitor.html


 
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