I am working on a computer that was upgraded from Win 7 to Win 10. It has been working fine for several months, but yesterday the computer restarted with no warning two times,seemingly on its own. I got a BSOD with a "Service Exception Error (NTFS.sys)" message. Three hours later, it was displaying the same message, and there was not apparent disk activity so I did a hard restart. Now virtually all of the services are stopped and cannot be restarted. I am submitting this post from a different computer because the one in question cannot get on the Internet, and cannot find any network adapters through which it can connect. I checked in device manager, and it reports that all network adapters are working just fine.
I can get the contextual menu by right clicking on the Windows logo, but nothing happens when I left click on the windows logo.
I hope someone can help me. Here are the particulars on this computer. I had to get them from the BIOS because they were not appearing in system info:
HP Pavilion HPE h8-1210
Processor: AMD FX-6100 six core processor, 3300 Mhz
Processor Stepping: 600F12
Memory: 10240 Mb DDR3, 1333 Mhz, dual channel
Storage: SATA0 Hard Drive 1500.3 Gb, ST1500DL003-9VT16L; SATA1 hp CDDVDW TS-H653TN
I uninstalled AVG because its firewall would not allow any changes to the settings. Regular Windows uninstall would not do it. I had to use AVG's removal tool. I tried to do a repair with a USB stick that has windows 10 on it, but the repair option I tried told me the hard drive was locked and to unlock it and try again. Be nice if it would tell me how to unlock the drive!
I can do some limited things, but not much. Any help would be most appreciated!