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Nearly All Services in Win 10 are turned off


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#1 warcat

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Posted 27 May 2016 - 05:51 PM

Hello,

 

I am working on a computer that was upgraded from Win 7 to Win 10. It has been working fine for several months, but yesterday the computer restarted with no warning two times,seemingly on its own. I got a BSOD with a "Service Exception Error (NTFS.sys)" message. Three hours later, it was displaying the same message, and there was not apparent disk activity so I did a hard restart. Now virtually all of the services are stopped and cannot be restarted. I am submitting this post from a different computer because the one in question cannot get on the Internet, and cannot find any network adapters through which it can connect. I checked in device manager, and it reports that all network adapters are working just fine.

 

I can get the contextual menu by right clicking on the Windows logo, but nothing happens when I left click on the windows logo.

 

I hope someone can help me. Here are the particulars on this computer. I had to get them from the BIOS because they were not appearing in system info:

 

HP Pavilion HPE h8-1210

Processor: AMD FX-6100 six core processor, 3300 Mhz

Processor Stepping: 600F12

Memory: 10240 Mb DDR3, 1333 Mhz, dual channel

Storage: SATA0 Hard Drive 1500.3 Gb, ST1500DL003-9VT16L; SATA1 hp CDDVDW TS-H653TN

 

I uninstalled AVG because its firewall would not allow any changes to the settings. Regular Windows uninstall would not do it. I had to use AVG's removal tool. I tried to do a repair with a USB stick that has windows 10 on it, but the repair option I tried told me the hard drive was locked and to unlock it and try again. Be nice if it would tell me how to unlock the drive!

 

I can do some limited things, but not much. Any help would be most appreciated!



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#2 britechguy

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Posted 27 May 2016 - 06:06 PM

Have you considered either:

 

1.  Doing a restore from a restore point prior to the meltdown?

 

2.  If #1 does not work or is not possible, triggering a Reset install from within Windows 10 itself and seeing if that might work?

 

3.  #2 after doing #1 just to get a clean install of Win10?


Brian AKA Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

 

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#3 warcat

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Posted 27 May 2016 - 06:58 PM

Hi Brian, I was to avoid doing a clean install of Win10, but it looks like that is the only alternative. I tried #1 and #2, but there appears to be an issue with the shadow volume service that is supposed to do this, so it looks like the only thing to do is a clean install.






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