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I think I got hacked


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#1 antoniu200

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Posted 27 May 2016 - 05:19 PM

Never thought I'll post here, but in the last week, wierd things have been happening to my computer. In the beggining, a problem came up and said to me that I need to update my graphics driver, which was true, but when I clicked "Show Solution" the thing redirected me to install some software that had stollen the Norton icon.
After that, I scanned the computer and removed 22 spyware. Good, but after a day, suprise! I can see a wierd account at the Logon screen. After Loging On, I immediately went to cmd.exe to disable it and delete it. For 3 days, I was fine, but then, the Internet browser, after closing my games, was opened on bit.ly, not by me. Ok.
Returned to my good ol' friend ESET Smart Security. Found 25 viruses and deleted them. After that, ESET detected no suspicious things in my PC, so, because it made the computer boot slower, I unninstalled it. Today, something that scared me: I was browsing the Internet when suddendly, a bit.ly page opens. I close it, then close Firefox, disconnect myself from the Internet and start playing reliefed NFS Most Wanted. I think I know what's the problem: I use Vista SP2 without any single security update cause I can't update it. What to do to get rid of the hacker and to install these damn updates?

Edit: Moved topic from Virus, Trojan, Spyware, and Malware Removal Logs to the more appropriate forum. ~ Animal

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#2 Broni

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Posted 27 May 2016 - 07:29 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


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#3 antoniu200

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Posted 02 June 2016 - 04:32 PM

I installed Windows 8.1. Before the install, the Vista install worked, but now it gives me status 0x0000001E. Why?

#4 Broni

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Posted 02 June 2016 - 07:46 PM

I'm not sure what you're saying...


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#5 antoniu200

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Posted 02 June 2016 - 11:19 PM

Well, I installed Windows 8.1 and I converted my MBR harddisk to GPT using AOMEI. I checked if Vista still works and it was fine. After I completed the Windows 8.1 setup, Vista refused to boot, giving me some wierd BSOD (it wasn't like a usual one) saying ***STOP 0x0000001E. Why is this happening?

#6 antoniu200

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Posted 03 June 2016 - 05:44 AM

How can I upload an image here?

#7 Broni

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Posted 03 June 2016 - 07:51 PM

Is this some dual boot?

In any case I suggest new topic in Windows forum.


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#8 RolandJS

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Posted 03 June 2016 - 08:16 PM

antoniu200, is your Vista SP2 32-bit or 64-bit?

 

https://msdn.microsoft.com/en-us/library/windows/hardware/dn640535(v=vs.85).aspx#gpt_faq_win7_boot  :

"Can Windows 7, Windows Vista, and Windows Server 2008 read, write, and boot from GPT disks?

Yes, all versions can use GPT partitioned disks for data. Booting is only supported for 64-bit editions on UEFI-based systems."  Is this above helpful?  I'm not familiar with Vista operations.


Edited by RolandJS, 04 June 2016 - 08:17 AM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

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Clone or Image often! Backup... -- RockE (WSL)


#9 antoniu200

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Posted 04 June 2016 - 01:40 AM

Yes, this is a dual boot. Yes, it's 64 bit. I created a new topic in Windows Vista, but no one wants to reply

#10 antoniu200

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Posted 04 June 2016 - 11:00 AM

+RolandJS Aren't you familiar with Windows 7 operations? If yes, then it may apply to Vista as well, chances are very high. I'm asking you because I can't stay much longer to 8.1, it shuts down extremely slow!

#11 RolandJS

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Posted 04 June 2016 - 01:12 PM

+RolandJS Aren't you familiar with Windows 7 operations? If yes, then it may apply to Vista as well, chances are very high. I'm asking you because I can't stay much longer to 8.1, it shuts down extremely slow!

I don't know lots about Windows 7, only some things.  Broni is one of the best!  Follow whatever advice you get from Broni  :)


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#12 Broni

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Posted 04 June 2016 - 05:32 PM

This is definitely an issue for Windows forum.

Since you created new topic there you just have to be patient.


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#13 antoniu200

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Posted 10 June 2016 - 05:09 PM

Ok. Got it working, but by deleting everything and installing back Vista. So, the hacker's gone, but one question is still available: Why is Windows Update locked in a "Checking for Updates" state? And if I don't press "Check for Updates", it just won't by itself, even tho that's how I configured it.

#14 RolandJS

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Posted 11 June 2016 - 07:51 AM

...one question is still available: Why is Windows Update locked in a "Checking for Updates" state? And if I don't press "Check for Updates", it just won't by itself, even tho that's how I configured it.

BC's got a thread somewhere with the fix for this, can't remember where it is.  You'll have to search BC for it.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)





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