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No Access to "My Computer," right-clicking causes crashes, and other issues


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#1 jmcquaidFSU

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Posted 27 May 2016 - 09:02 AM

NOTE: Are there any rules against individuals starting multiple threads? I have another open case for my other computer (http://www.bleepingcomputer.com/forums/t/615349/windows-explorer-crashing/). I don't want to drain Bleepingcomputer's resources too much at one time, so please let me know if I've broken the forum rules by posting a second request for help, and I will delete this thread until my other issue is resolved.

 

 

My computer has been having some significant issues over the past couple of weeks. I suspect they are all related, but I'm not sure.

 

Each of the following causes Windows Explorer to crash:

 

*** Trying to access "My Computer" in any way

 

*** Right-clicking on any program or any folder. I can right-click within programs, but not to access/open programs or folders.

 

*** Trying to run applications like "cmd" or "msconfig" by searching for them and then selecting them from the list of programs the search finds. Other programs - like Steam or Skype - open fine this way. I am able to access cmd, msconfig, and the like by opening the "Run" dialogue box using the Windows key + r, but not otherwise.

 

I don't get an error number or report (at least that I am aware of) when Windows Explorer crashes. I just get a pop-up window that says "Windows Explorer has stopped working. Windows is searching for a problem." Then, the screen goes blank (with the exception of my desktop wallpaper), and then Windows Explorer restarts.

 

I am running Windows 7 Home Premium, 64-bit SP1 on an ASUS G53S. If it's helpful, I ran Speccy. Here's the link to my system details: http://speccy.piriform.com/results/1fHQ2LtyKetDmDBeCKrTPR6.

 

Any help would be much, much appreciated. Thanks for your time.

 



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#2 dc3

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Posted 27 May 2016 - 10:01 AM

If this is a different computer, no, there would be no conflict.

 

 
 
Please run System File Checker
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png and then type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and select Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
This will open the Elevated Command Prompt, it will look similar to the image below.
 
command%20prompt%20w8_zpsxjmewau9.png
 
Copy and paste sfc /scannow in the command prompt, then press Enter to start the scan.  
 
If the scan finds no integrity  problems the scan will stop.  Type in exit, then press Enter to stop the scan.
 
When the scan is finished and if intergrity issues are found (corrupt files that couldn't be repaired), please do the following.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png then type cmd in the Search box. 
 
CMD will appear above the search box, right click on it and select Run as administrator.
 
When the Elevated Command Prompt opens copy and paste the command below, then press Enter.
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"
 
This will place a new icon on the desktop titled sfcdetails.  Double click on this icon to open 
the CBS log, copy and paste the log in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 jmcquaidFSU

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Posted 28 May 2016 - 02:16 PM

Unfortunately, a part of the issue with this computer is that I can't right-click on programs or select programs that I search for. I can access "cmd" by pressing the Windows key + r, but I don't know how to run as administrator like that.



#4 dc3

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Posted 28 May 2016 - 03:13 PM

If you can get to the Command Prompt and run commands you should be able to run the sfc /scannow.

 

 
 
Please run System File Checker
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png and then type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and select Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
This will open the Elevated Command Prompt, it will look similar to the image below.
 
command%20prompt%20w8_zpsxjmewau9.png
 
Copy and paste sfc /scannow in the command prompt, then press Enter to start the scan.  
 
If the scan finds no integrity  problems the scan will stop.  Type in exit, then press Enter to stop the scan.
 
When the scan is finished and if intergrity issues are found (corrupt files that couldn't be repaired), please do the following.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png then type cmd in the Search box. 
 
CMD will appear above the search box, right click on it and select Run as administrator.
 
When the Elevated Command Prompt opens copy and paste the command below, then press Enter.
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"
 
This will place a new icon on the desktop titled sfcdetails.  Double click on this icon to open 
the CBS log, copy and paste the log in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 jmcquaidFSU

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Posted 29 May 2016 - 03:40 PM

I just tried to run /scannow from the Command Prompt, but I get the following message: "You must be an administrator running a console session in order to use the sfc utility."

 

I did some searching online and found this command: runas /user:administrator cmd.exe.

 

Running that command brings up the command prompt but it asks for the administrator password. I entered the password for the account I'm on (which is the administrator account), but I got a login failure.

 

This computer actually has a free Windows 10 upgrade waiting for it. Do you think I should just bite the bullet and run that upgrade? Do you think doing so would fix this problem?



#6 dc3

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Posted 30 May 2016 - 08:58 AM

If it is asking for a password it is referring to the password you would use to open Windows.  If you are not using a password try pressing Enter when the password is requested.

 

If there are problems with your current Windows 7 installation these problems will still be there after upgrading to Windows 10 since the upgrade in made on top of the existing version of Windows.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 jmcquaidFSU

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Posted 30 May 2016 - 01:27 PM

I'm still not able to get access. When I login as the administrator (runas /user:administrator cmd.exe), the password that I use to login doesn't work. Just hitting Enter doesn't work either.

 

When I login in using the profile name I usually login with (runas /user:Jim cmd.exe), the Command Prompt accepts my password but I can't run sfc /scannow because it says I'm not an administrator, which is weird because this is the main profile on this computer. I set up the other profiles to require a password to, for instance, install anything, but this one doesn't. Is there any other way that you're aware of to access the command prompt as an administrator?

 

Also, do you think this might be a virus? All of the things I'm prevented from doing seem to be geared toward keeping me away from system files and commands.



#8 dc3

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Posted 30 May 2016 - 01:36 PM

Edit:  What I just posted was incorrect.  If you used the Run as administrator option it will be using the hidden administrator account.

 

Try creating another administrator account and use it to do the command.


Edited by dc3, 30 May 2016 - 01:38 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 jmcquaidFSU

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Posted 31 May 2016 - 01:03 PM

I created another administrator account, and opened the command prompt as follows: runas /user:Bleepingcomputer cmd.exe. I titled the new profile Bleepingcomputer.

 

Unfortunately, I got the same error as before: "You must be an administrator running a console session in order to use the sfc utility."

 

I don't know if this is relevant or not, but other errors seem to be popping up with greater frequency lately as well. Most annoyingly, Firefox keeps slowing down massively before eventually giving me an error stating that a script on the page has stopped working. If you think that kind of thing is unrelated, I'm happy to hold off on dealing with it now. I was just hoping that it might give you some info about what the possible issue might be.



#10 dc3

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Posted 31 May 2016 - 01:29 PM

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox to your desktop.
 
Right-click on MiniToolBox.exe and select Run as Administrator.
 
You will see an image like the one below.
 
minitoolbox_zps7byuwkla.png
 
Click on the following checkboxes only:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, then copy it and paste it in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 jmcquaidFSU

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Posted 01 June 2016 - 11:57 AM

Here is the Speccy link: http://speccy.piriform.com/results/sS6ntMt1WA70gmCB6HUh7Q0.

 

I can't right-click on minitoolbar.exe to Run As Administrator, though, because I can't right-click on any files. Here's the report I got when I ran it normally:

 

I MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Jim (administrator) on 01-06-2016 at 12:51:53
Running from "C:\Users\Jim\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: G53SW Manufacturer: ASUSTeK Computer Inc.

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/01/2016 12:50:07 PM) (Source: Application Error) (User: )
Description: Faulting application name: explorer.exe, version: 6.1.7601.19135, time stamp: 0x56a1bbe2
Faulting module name: mscorwks.dll, version: 2.0.50727.5485, time stamp: 0x53a11d6c
Exception code: 0xc0000005
Fault offset: 0x00000000001eeca9
Faulting process id: 0x%9
Faulting application start time: 0xexplorer.exe0
Faulting application path: explorer.exe1
Faulting module path: explorer.exe2
Report Id: explorer.exe3

Error: (06/01/2016 12:50:07 PM) (Source: .NET Runtime) (User: )
Description: .NET Runtime version 2.0.50727.5485 - Fatal Execution Engine Error (000007FEE0B9600A) (80131506)

Error: (06/01/2016 12:46:11 PM) (Source: Application Error) (User: )
Description: Faulting application name: explorer.exe, version: 6.1.7601.19135, time stamp: 0x56a1bbe2
Faulting module name: mscorwks.dll, version: 2.0.50727.5485, time stamp: 0x53a11d6c
Exception code: 0xc0000005
Fault offset: 0x00000000001eeca9
Faulting process id: 0x%9
Faulting application start time: 0xexplorer.exe0
Faulting application path: explorer.exe1
Faulting module path: explorer.exe2
Report Id: explorer.exe3

Error: (06/01/2016 12:46:11 PM) (Source: .NET Runtime) (User: )
Description: .NET Runtime version 2.0.50727.5485 - Fatal Execution Engine Error (000007FEE0C5600A) (80131506)

Error: (06/01/2016 12:42:57 PM) (Source: DNS logging) (User: )
Description: Logger: Socket error: 10054

Error: (06/01/2016 12:42:12 PM) (Source: DNS logging) (User: )
Description: Logger: Socket error: 10054

Error: (06/01/2016 12:41:42 PM) (Source: DNS logging) (User: )
Description: Logger: Socket error: 10054

Error: (06/01/2016 12:23:59 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.19135, time stamp: 0x56a1bbe2
Faulting module name: mscorwks.dll, version: 2.0.50727.5485, time stamp: 0x53a11d6c
Exception code: 0xc0000005
Fault offset: 0x00000000001eeca9
Faulting process id: 0x%9
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3

Error: (06/01/2016 12:23:59 PM) (Source: .NET Runtime) (User: )
Description: .NET Runtime version 2.0.50727.5485 - Fatal Execution Engine Error (000007FEE29D600A) (80131506)

Error: (06/01/2016 12:14:54 PM) (Source: DNS logging) (User: )
Description: Logger: Socket error: 10054


System errors:
=============
Error: (06/01/2016 11:21:07 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error: %%3

Error: (06/01/2016 11:08:59 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the iphlpsvc service.

Error: (06/01/2016 11:04:19 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error: %%3

Error: (06/01/2016 11:01:49 AM) (Source: Tcpip) (User: )
Description: The system detected an address conflict for IP address 10.3.115.4 with the system having network hardware address  00-23-24-6D-6C-24. Network operations on this system may be disrupted as a result.

Error: (05/31/2016 09:37:59 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error: %%3

Error: (05/31/2016 09:37:39 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:35:50 AM on ‎5/‎31/‎2016 was unexpected.

Error: (05/31/2016 08:44:06 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error: %%3

Error: (05/30/2016 02:53:51 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (05/30/2016 11:46:43 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error: %%3

Error: (05/30/2016 07:13:50 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error: %%3

Microsoft Office Sessions:
=========================
Error: (06/01/2016 12:50:07 PM) (Source: Application Error)(User: )
Description: explorer.exe6.1.7601.1913556a1bbe2mscorwks.dll2.0.50727.548553a11d6cc000000500000000001eeca9

Error: (06/01/2016 12:50:07 PM) (Source: .NET Runtime)(User: )
Description: .NET Runtime version 2.0.50727.5485 - Fatal Execution Engine Error (000007FEE0B9600A) (80131506)

Error: (06/01/2016 12:46:11 PM) (Source: Application Error)(User: )
Description: explorer.exe6.1.7601.1913556a1bbe2mscorwks.dll2.0.50727.548553a11d6cc000000500000000001eeca9

Error: (06/01/2016 12:46:11 PM) (Source: .NET Runtime)(User: )
Description: .NET Runtime version 2.0.50727.5485 - Fatal Execution Engine Error (000007FEE0C5600A) (80131506)

Error: (06/01/2016 12:42:57 PM) (Source: DNS logging)(User: )
Description: Logger: Socket error: 10054

Error: (06/01/2016 12:42:12 PM) (Source: DNS logging)(User: )
Description: Logger: Socket error: 10054

Error: (06/01/2016 12:41:42 PM) (Source: DNS logging)(User: )
Description: Logger: Socket error: 10054

Error: (06/01/2016 12:23:59 PM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.1913556a1bbe2mscorwks.dll2.0.50727.548553a11d6cc000000500000000001eeca9

Error: (06/01/2016 12:23:59 PM) (Source: .NET Runtime)(User: )
Description: .NET Runtime version 2.0.50727.5485 - Fatal Execution Engine Error (000007FEE29D600A) (80131506)

Error: (06/01/2016 12:14:54 PM) (Source: DNS logging)(User: )
Description: Logger: Socket error: 10054

CodeIntegrity Errors:
===================================
  Date: 2013-01-20 13:34:22.902
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-01-20 13:34:22.850
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-01-20 12:50:59.990
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-01-20 12:50:59.939
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-01-20 12:50:43.896
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-01-20 12:50:43.845
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

=========================== Installed Programs ============================
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.016.20041 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.0.0.4080 - Adobe Systems Incorporated)
Adobe Flash Player 21 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 21.0.0.242 - Adobe Systems Incorporated)
Adobe Flash Player 21 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 21.0.0.242 - Adobe Systems Incorporated)
Adobe Photoshop CS2 (HKLM-x32\...\Adobe Photoshop CS2 - {236BB7C4-4419-42FD-0409-1E257A25E34D}) (Version: 9.0 - Adobe Systems, Inc.)
Apple Application Support (32-bit) (HKLM-x32\...\{7FE25256-B7C1-480D-B736-10A67A833AEA}) (Version: 3.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{B255D495-4734-4E9B-B4F5-96702FD4A7B9}) (Version: 3.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{5D61F006-168C-4B8B-B7FD-F113C10AE0E4}) (Version: 8.2.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ASUS AI Recovery (HKLM-x32\...\{38253529-D97D-4901-AE53-5CC9736D3A2E}) (Version: 1.0.13 - ASUS)
ASUS LifeFrame3 (HKLM-x32\...\{1DBD1F12-ED93-49C0-A7CC-56CBDE488158}) (Version: 3.0.21 - ASUS)
ASUS Live Update (HKLM-x32\...\{E657B243-9AD4-4ECC-BE81-4CCF8D667FD0}) (Version: 2.5.9 - ASUS)
ASUS Power4Gear Hybrid (HKLM\...\{9B6239BF-4E85-4590-8D72-51E30DB1A9AA}) (Version: 1.1.44 - ASUS)
ASUS SmartLogon (HKLM-x32\...\{64452561-169F-4A36-A2FF-B5E118EC65F5}) (Version: 1.0.0011 - ASUS)
ASUS Splendid Video Enhancement Technology (HKLM-x32\...\{0969AF05-4FF6-4C00-9406-43599238DE0D}) (Version: 1.02.0031 - ASUS)
ASUS Virtual Camera (HKLM-x32\...\{EC8BD21F-0CA0-4BBF-97D9-4A52B30041A1}) (Version: 1.0.21 - asus)
ASUS WebStorage (HKLM-x32\...\ASUS WebStorage) (Version: 3.0.84.161 - eCareme Technologies, Inc.)
Asus_GSeries_Screensaver (HKLM-x32\...\Asus_GSeries_Screensaver) (Version: 1.0.0001 - ASUS)
AsusVibe2.0 (HKLM-x32\...\Asus Vibe2.0) (Version: 2.0.4.617 - ASUSTEK)
Atheros Client Installation Program (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 7.0 - Atheros)
ATK Package (HKLM-x32\...\{AB5C933E-5C7D-4D30-B314-9C83A49B94BE}) (Version: 1.0.0008 - ASUS)
ATLAS.ti (HKLM-x32\...\{7F07673B-96B4-4C31-AAF7-963BB2FF9E80}) (Version: 7.0.71.0 - ATLAS.ti Scientific Software Development GmbH)
BitTorrent (HKCU\...\BitTorrent) (Version: 7.9.4.40912 - BitTorrent Inc.)
Bluetooth Win7 Suite (64) (HKLM\...\{230D1595-57DA-4933-8C4E-375797EBB7E1}) (Version: 7.02.000.55 - Atheros Communications)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Brownstone Equation Editor 5 (HKLM-x32\...\BREE5) (Version: 5.2 - Design Science, Inc.)
CamStudio 2.7.4 (HKLM\...\{04B83666-3A62-452B-85D3-70F8117F2329}_is1) (Version: 2.7.4 - CamStudio Open Source)
Cisco AnyConnect VPN Client (HKLM-x32\...\{1ABA2AF6-A2BB-486C-A7CB-FCF34C135D92}) (Version: 2.5.3041 - Cisco Systems, Inc.)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Control ActiveX de Windows Live Mesh para conexiones remotas (HKLM-x32\...\{04668DF2-D32F-4555-9C7E-35523DCD6544}) (Version: 15.4.5722.2 - Microsoft Corporation)
Contrôle ActiveX Windows Live Mesh pour connexions à distance (HKLM-x32\...\{55D003F4-9599-44BF-BA9E-95D060730DD3}) (Version: 15.4.5722.2 - Microsoft Corporation)
Controlo ActiveX do Windows Live Mesh para Ligações Remotas (HKLM-x32\...\{E54EEB5D-41ED-40FE-B4A8-8565DB81469B}) (Version: 15.4.5722.2 - Microsoft Corporation)
CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.1908 - CyberLink Corp.)
CyberLink Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.3602c - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Diploma (HKLM-x32\...\Diploma) (Version:  - Brownstone)
DirectX 9 Runtime (HKLM-x32\...\{AF9E97C1-7431-426D-A8D5-ABE40995C0B1}) (Version: 1.00.0000 - Sonic Solutions) Hidden
Dragon NaturallySpeaking 13 (HKLM-x32\...\{33EA20FB-5389-4938-BA59-2BCD9BB68F41}) (Version: 13.00.000 - Nuance Communications Inc.)
Dropbox (HKCU\...\Dropbox) (Version: 3.20.1 - Dropbox, Inc.)
dupeGuru Picture Edition (HKLM\...\{C9A60D50-28B0-4BCB-B720-1ECACA351F09}) (Version: 2.10.1 - Hardcoded Software)
EasyDuplicateFinder v4.10 (HKLM\...\Easy Duplicate Finder 4_is1) (Version:  - WebMinds, Inc.)
EPSON Printer Software (HKLM\...\EPSON Printer and Utilities) (Version:  - SEIKO EPSON Corporation)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - )
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
Evernote v. 4.6.6 (HKLM-x32\...\{6146B9DC-C33D-11E2-BDE1-984BE15F174E}) (Version: 4.6.6.8360 - Evernote Corp.)
ExamView Assessment Suite (HKLM-x32\...\ExamView Pro) (Version:  - )
ExpressGateCloud (HKLM-x32\...\{36B0DC39-3282-40EB-8587-B875CE46C3A7}) (Version: 2.6.25.133 - VideACE Co.) Hidden
ExpressGateCloud (HKLM-x32\...\InstallShield_{36B0DC39-3282-40EB-8587-B875CE46C3A7}) (Version: 2.6.25.133 - VideACE Co.)
Fast Boot (HKLM\...\{13F4A7F3-EABC-4261-AF6B-1317777F0755}) (Version: 1.0.9 - ASUS)
Galeria de Fotografias do Windows Live (HKLM-x32\...\{0EC0B576-90F9-43C3-8FAD-A4902DF4B8F4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galería fotográfica de Windows Live (HKLM-x32\...\{E85A4EFC-82F2-4CEE-8A8E-62FDAD353A66}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galerie de photos Windows Live (HKLM-x32\...\{488F0347-C4A7-4374-91A7-30818BEDA710}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 50.0.2661.102 - Google Inc.)
Google Photos Backup (HKCU\...\Google Photos Backup) (Version: 1.1.2.13 - Google, Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.7619.1252 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.30.3 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GoPro (HKLM\...\{086D31F3-CBDD-4F6A-BB07-B9497978A645}) (Version: 0.1.2130 - GoPro, Inc.) Hidden
GoPro for Desktop (HKLM-x32\...\{eebdf365-dfbd-443a-93c6-5df47b8607c3}) (Version: 0.1.0.2130 - GoPro, Inc.)
GoPro Studio (HKLM-x32\...\{C3A51D3F-8083-421B-BE18-84C62673BC6B}) (Version: 5.8.2130 - GoPro, Inc.) Hidden
iCloud (HKLM\...\{709A2D23-C25E-47B5-9268-CB6FEE648504}) (Version: 4.1.1.53 - Apple Inc.)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1118 - Intel Corporation)
Intel® Turbo Boost Technology Monitor (HKLM\...\{39F4C6F9-618A-4E5B-8FB2-6BD661174E32}) (Version: 1.0.400.4 - Intel)
Intugame VR (HKLM\...\{319138B6-3918-4D59-891D-8B255601F324}) (Version: 1.1.0 - Intugame Ltd.)
iTunes (HKLM\...\{BFEAB774-C7DC-4032-B05A-DA5F7CB7B365}) (Version: 12.2.2.25 - Apple Inc.)
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Logitech Gaming Software 5.10 (HKLM\...\{1444D2EE-C7AD-44A8-844F-2634B49353D1}) (Version: 5.10.127 - Logitech)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Games for Windows - LIVE Redistributable (HKLM-x32\...\{42AA4CA8-DCD8-4308-BCAB-0B6D75856A9D}) (Version: 3.5.95.0 - Microsoft Corporation)
Microsoft Games for Windows Marketplace (HKLM-x32\...\{4CB0307C-565E-4441-86BE-0DF2E4FB828C}) (Version: 3.5.50.0 - Microsoft Corporation)
Microsoft Lync 2010 (HKLM\...\{81BE0B17-563B-45D4-B198-5721E6C665CD}) (Version: 4.0.7577.4498 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{A49F249F-0C91-497F-86DF-B2585E8E76B7}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 46.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 46.0.1 (x86 en-US)) (Version: 46.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 46.0.1 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Nuance PDF Reader (HKLM-x32\...\{B480904D-F73F-4673-B034-8A5F492C9184}) (Version: 6.00.0041 - Nuance Communications, Inc.)
NVIDIA 3D Vision Driver 320.49 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 320.49 - NVIDIA Corporation)
NVIDIA GeForce Experience 1.5.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 1.5.1 - NVIDIA Corporation)
NVIDIA Graphics Driver 320.49 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 320.49 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.24.2 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.24.2 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.13.0604 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.13.0604 - NVIDIA Corporation)
OpenAL (HKLM-x32\...\OpenAL) (Version:  - )
PDF reDirect (remove only) (HKLM-x32\...\PDF reDirect) (Version: v2.5.2 - EXP Systems LLC)
PGS ICM Files (HKLM-x32\...\{A7FFBDFC-D7BD-4378-9690-EE48800A29DC}) (Version: 1.05.0101 - Princeton Graphic Systems, Inc.)
Pillars of Eternity (HKLM-x32\...\Steam App 291650) (Version:  - Obsidian Entertainment)
Pokémon Trading Card Game Online (HKLM-x32\...\{2E49A8FE-A45E-480B-8B17-9FFE34064B18}) (Version: 2.35.0 - The Pokémon Company International)
qBittorrent 3.3.4 (HKLM-x32\...\qBittorrent) (Version: 3.3.4 - The qBittorrent project)
QuickTime 7 (HKLM-x32\...\{80CEEB1E-0A6C-45B9-A312-37A1D25FDEBC}) (Version: 7.78.80.95 - Apple Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.37.1229.2010 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6273 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Reader Driver (HKLM-x32\...\{62BBB2F0-E220-4821-A564-730807D2C34D}) (Version: 6.1.7600.10001 - Realtek Semiconductor Corp.)
Roxio CinePlayer (HKLM-x32\...\{C03F3D5B-0D83-4F81-A324-32F4E7F1BF6A}) (Version: 5.8.58217.0 - Roxio)
Scrivener (HKLM-x32\...\Scrivener 1900) (Version: 1900 - Literature and Latte)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Shovel Knight (HKLM-x32\...\Steam App 250760) (Version:  - Yacht Club Games)
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 8.3.0.9150 - Microsoft Corporation)
Skype™ 7.24 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.24.104 - Skype Technologies S.A.)
Stata 10 (HKLM-x32\...\{6395D480-9F3B-4930-8204-B91C8882F967}) (Version: 10.0 - Stata Corp LP)
Steam (HKLM-x32\...\Steam) (Version:  - Valve Corporation)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.2.16.1 - Synaptics Incorporated)
syncables desktop SE (HKLM-x32\...\{341697D8-9923-445E-B42A-529E5A99CB7A}) (Version: 5.5.746.11492 - syncables)
System Requirements Lab CYRI (HKLM-x32\...\{1F77C418-2C90-459C-BD33-B56A4182B9FA}) (Version: 4.4.26.0 - Husdawg, LLC)
System Requirements Lab Detection (HKLM-x32\...\{F8A2922D-E9DA-4FB8-BA0C-9B94570228DE}) (Version: 6.1.6.0 - Husdawg, LLC)
Thin2000 USB Display Adapter (HKLM\...\{AC7D8390-68C3-47DC-88B7-31839713F388}) (Version: 1.1.314.0 - Fresco Logic)
THX TruStudio (HKLM-x32\...\{B11AB9C8-18A6-41DC-98B4-4988CC030136}) (Version: 1.03.00 - Creative Technology Limited)
Trend Micro Titanium Internet Security (HKLM\...\{ABBD4BA8-6703-40D2-AB1E-5BB1F7DB49A4}) (Version: 3.0 - Trend Micro Inc.)
Trend Micro Titanium Internet Security (HKLM\...\{ABBD4BA9-6703-40D2-AB1E-5BB1F7DB49A4}) (Version: 3.00 - Trend Micro Inc.) Hidden
VFW_Codec32 (HKLM-x32\...\{7E647644-4BF2-4565-B961-294B21D0F276}) (Version: 0.1.160.0 - GoPro, Inc.) Hidden
VFW_Codec64 (HKLM\...\{12A9C8C8-B255-4102-AC08-510C02DD6FEB}) (Version: 0.1.160.0 - GoPro, Inc.) Hidden
Visual Web Ripper (HKLM-x32\...\{9F691A52-90AC-4223-AB9B-615F22214DB3}_is1) (Version: 2 - Sequentum Pty Ltd)
Wimba Diploma 6 (HKLM-x32\...\{7D4D78F6-BBA6-4054-83F6-6C9E1CEAD9C8}) (Version: 6.72.0143 - Wimba) Hidden
Wimba Diploma 6 (HKLM-x32\...\Wimba Diploma 6) (Version: 6.72.0143 - Wimba)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
WinFlash (HKLM-x32\...\{8F21291E-0444-4B1D-B9F9-4370A73E346D}) (Version: 2.31.1 - ASUS)
Wireless Console 3 (HKLM-x32\...\{20FDF948-C8ED-4543-A539-F7F4AEF5AFA2}) (Version: 3.0.19 - ASUS)
WModem Driver Installer (HKLM-x32\...\HTC_WModemDriver) (Version: 2.0.6.14 - HTC)
XCOM: Enemy Unknown (HKLM-x32\...\Steam App 200510) (Version:  - Firaxis Games)
用 于远程连接的 Windows Live Mesh ActiveX 控件(简体中文) (HKLM-x32\...\{F992409C-9D10-4AE2-BAEB-B5409AD3785E}) (Version: 15.4.5722.2 - Microsoft Corporation)
適用遠端連線的 Windows Live Mesh ActiveX 控制項 (HKLM-x32\...\{622DE1BE-9EDE-49D3-B349-29D64760342A}) (Version: 15.4.5722.2 - Microsoft Corporation)

========================= Memory info: ===================================
Percentage of memory in use: 41%
Total physical RAM: 6121.16 MB
Available physical RAM: 3562.14 MB
Total Virtual: 12240.5 MB
Available Virtual: 9474.95 MB

========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:186.3 GB) (Free:19.81 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:254.45 GB) (Free:17.97 GB) NTFS

========================= Users: ========================================
User accounts for \\JIM-PC

Administrator            Bleepingcomputer         Guest                    
Jim                      Sid                      UpdatusUser              

========================= Minidump Files ==================================
C:\Windows\Minidump\012916-32370-01.dmp
C:\Windows\Minidump\020516-27705-01.dmp
C:\Windows\Minidump\050216-25708-01.dmp
C:\Windows\Minidump\050816-37565-01.dmp
C:\Windows\Minidump\051216-30872-01.dmp
C:\Windows\Minidump\051916-31449-01.dmp
C:\Windows\Minidump\082115-15802-01.dmp
C:\Windows\Minidump\110515-15225-01.dmp
C:\Windows\Minidump\120115-19531-01.dmp
C:\Windows\Minidump\120515-28735-01.dmp

**** End of log ****


Edited by hamluis, 01 June 2016 - 12:47 PM.


#12 dc3

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Posted 01 June 2016 - 01:18 PM

The first thing I noticed is that your hdd is almost full.  You don't have enough free space on either partition to be used for virtual memory.  With the size of these drives you should have at least 15% free space.

 

 
 
Please run System File Checker
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png and then type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and select Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
This will open the Elevated Command Prompt, it will look similar to the image below.
 
command%20prompt%20w8_zpsxjmewau9.png
 
Copy and paste sfc /scannow in the command prompt, then press Enter to start the scan.  
 
If the scan finds no integrity  problems the scan will stop.  Type in exit, then press Enter to stop the scan.
 
When the scan is finished and if intergrity issues are found (corrupt files that couldn't be repaired), please do the following.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png then type cmd in the Search box. 
 
CMD will appear above the search box, right click on it and select Run as administrator.
 
When the Elevated Command Prompt opens copy and paste the command below, then press Enter.
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"
 
This will place a new icon on the desktop titled sfcdetails.  Double click on this icon to open 
the CBS log, copy and paste the log in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 jmcquaidFSU

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Posted 01 June 2016 - 01:45 PM

OK, I'll clear some space from my hard drive.

 

If you recall from above, I can't run system file checker as an administrator because I can't right-click on anything. 



#14 dc3

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Posted 01 June 2016 - 01:51 PM

If you are using a administrator user account you should be able to run sfc /scannow.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 jmcquaidFSU

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Posted 01 June 2016 - 02:06 PM

But I can't right-click on anything to run "cmd" as an administrator (see responses #5-#9).






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