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Device Manager & Network Connections Folder Empty


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#1 Idrialite

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Posted 26 May 2016 - 09:20 PM

Running Windows 7 64 bit

 

As the title says, my device manager and network connections folder are empty. In addition, whenever I try to access a connection's properties, I get this: "Windows has encountered an error saving the wireless profile. Specific error: The data is invalid."

 

I noticed these issues while trying to fix something else. Recently, my internet connection has randomly been unable to connect to/had awful ping. When running a troubleshooter, I am told: "Wireless Network Connection doesn't have a valid ip configuration." The first time I troubleshooted, the problem was solved automatically, but this does not happen anymore.



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#2 dc3

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Posted 27 May 2016 - 10:05 AM

If this happened recently try doing a System Restore.  Use a restore point dated prior to this problem.

 

If this doesn't resolve this, please run the sfc /scannow.

 

 
Please run System File Checker
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png and then type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and select Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
This will open the Elevated Command Prompt, it will look similar to the image below.
 
command%20prompt%20w8_zpsxjmewau9.png
 
Copy and paste sfc /scannow in the command prompt, then press Enter to start the scan.  
 
If the scan finds no integrity  problems the scan will stop.  Type in exit, then press Enter to stop the scan.
 
When the scan is finished and if intergrity issues are found (corrupt files that couldn't be repaired), please do the following.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png then type cmd in the Search box. 
 
CMD will appear above the search box, right click on it and select Run as administrator.
 
When the Elevated Command Prompt opens copy and paste the command below, then press Enter.
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"
 
This will place a new icon on the desktop titled sfcdetails.  Double click on this icon to open 
the CBS log, copy and paste the log in your topic.

Edited by dc3, 27 May 2016 - 10:05 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Idrialite

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Posted 27 May 2016 - 03:24 PM

No integrity problems were found.



#4 dc3

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Posted 27 May 2016 - 03:59 PM

Open the Advance Boot Options (turn the computer on and start tapping the F8 key till the ABO opens) and select Last Know Good Configuration.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Idrialite

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Posted 01 June 2016 - 06:38 PM

I did this, and all my networks were cleared. In addition, when attempting to establish a new connection, I am told that I have no networking hardware installed. The device manager is still empty.

 

Edit: Did a system restore and now that problem's fixed, but I'm not sure if my connection's still finicky yet, and the device manager and network connection folder are still empty.


Edited by Idrialite, 01 June 2016 - 09:00 PM.


#6 Idrialite

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Posted 02 June 2016 - 06:54 PM

It has become extremely difficult to connect to my network on this computer, I have to reconnect many times until it finally works.



#7 dc3

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Posted 03 June 2016 - 11:13 AM

What is the make and model of this computer?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 Idrialite

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Posted 03 June 2016 - 12:17 PM

Manufacturer: Hewlett-Packard

Model: Presario CQ57 Notepook PC



#9 dc3

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Posted 03 June 2016 - 01:48 PM

Please download and install Farbar Service Scanner.
 
When FSS opens you will see an image like the one below.  
 
FSS1_zpsed396cd9.png
 
Place checks in all of the boxes and then click on Scan
 
When the Scan is complete a log similar to the one below will open.  Copy and then paste this in your topic.
 
FSS2_zps8ffbee2d.png

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 Idrialite

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Posted 03 June 2016 - 03:28 PM

Farbar Service Scanner Version: 27-01-2016
Ran by User (administrator) on 03-06-2016 at 16:26:40
Running from "C:\Users\User\Downloads4"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****


#11 dc3

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Posted 04 June 2016 - 09:51 AM

Are you receiving the following error message?

 

The Network Connections Folder was unable to retrieve the list of Network adapters on your machine.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 Idrialite

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Posted 04 June 2016 - 01:55 PM

I'm not getting an error message. It's just empty.



#13 dc3

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Posted 05 June 2016 - 09:26 AM

I was in the process of looking for a network driver for your computer when I found a recall on the power cord for this computer.  You can read about it here.
 
How are you connecting to the modem, wifi to router?

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 Idrialite

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Posted 05 June 2016 - 02:44 PM

I'm not quite sure what you mean by that.

#15 dc3

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Posted 06 June 2016 - 08:54 AM

Unless you are using a dialup connection you will have a modem provided by your ISP.  From here you can connect your computer directly with a Ethernet cable, or use a Ethernet cable to connect the modem to a router and then use wifi to connect to the router, or connect the computer directly to the router with a Ethernet cable.

 

Modem>>>Ethernet cable>>>computer

 

Modem>>>router>>>wifi from computer

 

Modem>>>router>>>Ethernet cable to computer


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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