Not sure if this is technically a Windows 10 issue (seemed to start with Windows 10 upgrade) or a hardware issue so I'll start by posting here.
I am trying to assist someone with this issue and have tried several options with no success.
The X213HL monitor is connected to a Windows 10 machine using the integrated AMD Radeon HD 7540D graphics adapter. It worked fine for a while but the user says he could only see the Windows 10 loading screen before this message appears.
If I attach the computer to a different monitor (a smaller, lower resolution one) everything works fine.
I suspect this has something to do with a saved hardware profile but I cannot locate this in Windows 10.
I have tried:
-Booting into safe mode with the Acer monitor attached. This works and I can get to the desktop but that's about it.
-Booting into low resolution mode. Get the same message about input.
-Enabled base video option in MSCONFIG. Same thing.
-Downloaded Device Cleanup Tool, which lets you delete hardware profiles for equipment not attached to the machine. Deleted all monitors listed except for the smaller one. Rebooted, reconnected to the Acer, and still get the same message.
-Searched the registry for the monitor model number, didn't find it.
-Attempted to recover from a restore point but no restore points exist.
The only things I have not tried yet are deleting the video card drivers and reinstalling, or trying a different video card. Not sure if the former would make a difference. I'm mainly puzzled by where it is storing the device profile and if I can delete that to resolve the issue.
Will be going back to this person's place tomorrow night to try some other things.
Thanks in advance!