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Create a bridge between phone calls and a program


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#1 K1N6AR3A

K1N6AR3A

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Posted 26 May 2016 - 12:26 PM

Hello,

 

I would like to know if what I am about to tell you is possible. I will try to make it simple and please apology, my English isn't very good.

 

The idea is to create a bridge between my ip phone system (A) connected to my computer and a program (B) that contains all of my customers profile pages.

To be more specific, when I receive a call (A), it sends a signal to (B) and it opens the profile page of the customer who's calling.

 

1- I am able to automatically import daily the folder that contains all the .txt files (incoming call history) (A) and refresh every second the .txt files in an Excel file (1).

2- I am also able to automatically import daily all of my customers (and new customers) profile from SQL 2014 to another sheet in Excel (2).

 

When I receive a call (A), the phone number is written in Excel (1) and sends a ''signal'' to Excel (2) to ''match'' the phone number with the customer number.

 

Here's the part where I need help.

 

3- When there is a ''match'' between the phone number (calling) and the customer number in my Excel (2), I would like to send a ''signal'' to open my program (B) and write the customer number in the search bar so that it opens automatically the profile page of my custommers.

 

I have been searching for an interprocess communication solution to send data (customer number) from my Excel (2) to my program (B), but didn't find any clear solution.

(I can also use Access instead of Excel)

 

Is it possible ?

 

Thank you very much



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