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Some graphical problems after installing MBAM


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#1 devilus

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Posted 26 May 2016 - 10:36 AM

Today I decided to upgrade to the latest version (2.2.1.1043) of Malwarebytes Antimalware from 1.75 (Vista SP2 32bit). Uninstalled the old one using mbam-clean.exe, restarted. No problem so far. Then I installed MBAM. 

 

Unfortunately the MBAM icon in startup menu wasn't shown up correctly. I tried to change/repair this shortcut icon. No success. So I restarted my computer again. This time the start menu was completely blank and very sluggish. Restarted with sheduled sfc one more time. The start menu came back working as expected. But the MBAM icon was still wrong. After a few tryings (to change icon) I was able to get the correct one.

 

There is no problem anymore. However, I just wanted to ask you what could be the cause of this behaviour. :unsure:


Self-built PC, Lian-Li PC-A70B, GA-EX38-DS5, Intel Core 2 Duo 3GHz, Leadtek 9600GT, Kingston 4GB DDR2, Enermax Galaxy 850W

Selective boot (F12):

Vista Ultimate SP2 32bit, installed 2008, Samsung HD502HJ (500GB, SATA)

Windows 7 Ultimate SP1 64bit, installed 2016, Samsung 850 EVO (120GB, SSD)

Linux Mint 18.3 Cinnamon 64 bit, installed 2018, Intel 320 (120GB, SSD)


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#2 quietman7

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Posted 26 May 2016 - 02:12 PM

Sometimes it takes several reboots to solve unexpected quirks. However, without more information and diagnostics logs folks would just be speculating.
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#3 MoxieMomma

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Posted 26 May 2016 - 03:56 PM

Hi:

 

Corruption of the icon cache has been a longstanding problem with Windoze for as long as I can remember.  It's a Windows problem that can affect any program and is unrelated to MBAM, per se.  The issue often crops up at the time of new software installations/upgrades.

There is an excellent tutorial to rebuild the icon cache at Vistax64.com HERE.

 

Without the logs mentioned by @quietman7, or a screenshot of what you saw, it's impossible to say for sure.

Version 2.x has been released since March 2014, and version 2.2.1.1043 since March 2016.

We are not seeing any reports of your same issue. 

So, it may have been a one-off quirk on your system.

 

If you would like to investigate further or if the problem recurs, then I suggest first starting with the advice here (DIAGNOSTIC LOGS) and then starting a new post with the requested logs in the MBAM support forum HERE.

 

We'll be happy to assist you.

 

Thanks,

MM



#4 devilus

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Posted 27 May 2016 - 12:54 AM

Thanks for your valuable comments.


Self-built PC, Lian-Li PC-A70B, GA-EX38-DS5, Intel Core 2 Duo 3GHz, Leadtek 9600GT, Kingston 4GB DDR2, Enermax Galaxy 850W

Selective boot (F12):

Vista Ultimate SP2 32bit, installed 2008, Samsung HD502HJ (500GB, SATA)

Windows 7 Ultimate SP1 64bit, installed 2016, Samsung 850 EVO (120GB, SSD)

Linux Mint 18.3 Cinnamon 64 bit, installed 2018, Intel 320 (120GB, SSD)


#5 quietman7

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Posted 27 May 2016 - 06:23 AM

You're welcome on behalf of the Bleeping Computer community.
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