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Please help - poor student needs laptop to work on thesis :(

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#1 Emmawii


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Posted 26 May 2016 - 08:31 AM


Thanks in advance for your help.

I cannot run PERFMON. The Resource and Performance Monitor loads but it says "an error occurred while attempting to generate the report. The system cannot find the path specified." I'm in safe mode with networking.


· OS - Windows 7 Home Premium
· x64 
· What was original installed OS on system? W7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Preinstalled 
· Age of system (hardware) Laptop 5 years (hard disk replaced 2.5 years ago)
· Age of OS installation - have you re-installed the OS? Yes, 2.5 years ago when hard disk died and was replaced

· CPU - Intel® Core™ i3 CPU       M 380  @ 2.53GHz (4 CPUs), ~2.5GHz
· Video Card - DirectX 11

· System Manufacturer - Samsung
· Exact model number (if laptop, check label on bottom) - NP-RV511-A07AU

· Laptop

Attached Files

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#2 usasma


    Still visually handicapped (avatar is memory developed by my Dad

  • BSOD Kernel Dump Expert
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Posted 27 May 2016 - 05:07 AM

What is the problem with your system?  Is it just the BSOD's or do you have other problems?


Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

FYI - there is a huge number of Windows Update failures in the WER section of the MSINFO32 report.

These devices have problems in Device Manager:


Not Available    ROOT\WPD\0003    This device is disabled.
avast! Revert    ROOT\LEGACY_ASWRVRT\0000    This device is not present, is not working properly, or does not have all its drivers installed.
Not Available    ROOT\WPD\0004    This device is disabled.
avast! VM Monitor    ROOT\LEGACY_ASWVMM\0000    This device is not present, is not working properly, or does not have all its drivers installed.
Security Processor Loader Driver    ROOT\LEGACY_SPLDR\0000    This device is not present, is not working properly, or does not have all its drivers installed.
PS/2 Compatible Mouse    ACPI\ETD0B00\4&1B3AD2B5&0    This device is not present, is not working properly, or does not have all its drivers installed.
Not Available    ROOT\WPD\0000    This device is disabled.
Not Available    ROOT\WPD\0001    This device is disabled.
Not Available    ROOT\WPD\0002    This device is disabled.

Uninstall Avast, then download and install a fresh copy if it's your only antivirus (only use one antivirus at a time - they will conflict with each other).

Ensure that you ahve all Windows Updates - the Security Processor Loader Driver is usually due to a missing update

If using a USB mouse, feel free to ignore the PS/2 Compatible Mouse entry.

Finally, right click on the rest of the devices and select "Uninstall", then reboot the system and re-check to see if any of the problems come back.

If they do, let us know which one's


Out of 10 memory dumps there were 6 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html
FYI - several of the memory dumps specify a hardware fault - so hardware is the prime suspect here.


In the event that ALL of the diagnostics pass, run Driver Verifier just to be sure.  Please follow the instructions here:  http://www.carrona.org/verifier.html



The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Thu May 26 08:08:02.605 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\052616-26707-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23418.amd64fre.win7sp1_ldr.160408-2045
System Uptime:0 days 0:13:17.105
Probably caused by :ntkrnlmp.exe ( nt!NtProtectVirtualMemory+1a4 )
BugCheck 1E, {ffffffffc0000005, fffff80002ddcbb4, 0, ffffffffffffffff}
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80002ddcbb4, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  mbam.exe
FAILURE_BUCKET_ID: X64_0x1E_c0000005_R_nt!NtProtectVirtualMemory+1a4
CPUID:        "Intel® Core™ i3 CPU       M 380  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: 2527
  BIOS Version                  03PA.M001.20110312.XW
  BIOS Release Date             03/12/2011
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  RV411/RV511/E3511/S3511/RV711
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Thu May 26 08:08:02.605 2016 (UTC - 4:00)**************************
HECIx64.sys                        Thu Sep 17 15:54:16 2009 (4AB293E8)
amdxata.sys                        Fri Mar 19 12:18:18 2010 (4BA3A3CA)
GEARAspiWDM.sys                    Thu May  3 15:56:17 2012 (4FA2E2E1)
MBAMSwissArmy.sys                  Wed Jul 29 00:26:01 2015 (55B855D9)
aswKbd.sys                         Mon Apr 25 07:39:28 2016 (571E01F0)
**************************Thu May 26 07:21:07.822 2016 (UTC - 4:00)**************************
intelppm.sys                       Mon Jul 13 19:19:25 2009 (4A5BC0FD)
Rt64win7.sys                       Wed Jan 26 08:34:03 2011 (4D4022CB)
bcmwl664.sys                       Fri Jul  1 09:53:54 2011 (4E0DD172)
AMPPAL.sys                         Mon Dec  5 12:22:54 2011 (4EDCFDEE)
igdkmd64.sys                       Tue Jan 10 17:28:09 2012 (4F0CBB79)
tapse01.sys                        Fri Jan 16 11:40:28 2015 (54B93EFC)
aswRvrt.sys                        Mon Apr 25 07:38:50 2016 (571E01CA)
aswMonFlt.sys                      Mon Apr 25 07:38:58 2016 (571E01D2)
aswHwid.sys                        Mon Apr 25 07:39:01 2016 (571E01D5)
aswRdr2.sys                        Mon Apr 25 07:39:27 2016 (571E01EF)
aswSnx.sys                         Mon Apr 25 07:39:31 2016 (571E01F3)
aswVmm.sys                         Mon Apr 25 07:58:42 2016 (571E0672)
aswSP.sys                          Mon Apr 25 07:59:07 2016 (571E068B)
aswStm.sys                         Mon Apr 25 08:06:19 2016 (571E083B)
**************************Tue May 17 05:29:31.193 2016 (UTC - 4:00)**************************
aswRdr2.sys                        Tue Feb  2 09:57:35 2016 (56B0C3DF)
aswHwid.sys                        Tue Feb  2 09:59:03 2016 (56B0C437)
aswStm.sys                         Tue Feb  2 10:26:19 2016 (56B0CA9B)
aswVmm.sys                         Tue Feb  9 15:14:20 2016 (56BA489C)
aswSP.sys                          Thu Feb 18 09:11:12 2016 (56C5D100)
aswMonFlt.sys                      Wed Mar  9 04:11:37 2016 (56DFE8C9)
aswSnx.sys                         Wed Mar  9 04:12:46 2016 (56DFE90E)
**************************Wed Apr  6 05:32:12.076 2016 (UTC - 4:00)**************************
aswRvrt.sys                        Tue Feb  2 09:58:04 2016 (56B0C3FC)


tapse01.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

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