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Unable to connect to Wifi after power outage - tried multiple solutions


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#1 Gauche

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Posted 25 May 2016 - 02:51 PM

Hello. I was hoping someone here can help me solve my problem of connecting my laptop to the Wifi. We had a thunderstorm early this morning and the power went out for a while. The router (Netgear89) and modem were still plugged in but none of the laptops were. I've already tried disconnecting the router and modem for 30 seconds to restart them. I also restarted both the laptops and my smartphone. I've also disconnected them for an hour, then plugged the modem back in, and then plugged the router in and restarted my laptop, and that still didn't work. We also called our cable/Internet provider to restart the signal for the modem, and that didn't work either. Is there anything else I could try? All the lights seem to come on for the modem and router, so I'm not sure if the thunderstorm fried them or not.

 

I've attached the results of the MiniToolBox scan. Thank you in advance for any help!

Attached Files

  • Attached File  MTB.txt   37.76KB   3 downloads


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#2 SleepyDude

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Posted 25 May 2016 - 04:06 PM

Hi :welcome: to BleepingComputer

 

From the log the computer is connected, can you open the Command Prompt and type:

ping 192.168.43.1

post the result please.


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#3 Gauche

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Posted 25 May 2016 - 05:19 PM

Here you go:

 

Microsoft Windows [Version 10.0.10586]
© 2015 Microsoft Corporation. All rights reserved.
 
C:\Users\Ellen>ping 192.168.43.1
 
Pinging 192.168.43.1 with 32 bytes of data:
Reply from 192.168.43.1: bytes=32 time=2ms TTL=64
Reply from 192.168.43.1: bytes=32 time=2ms TTL=64
Reply from 192.168.43.1: bytes=32 time=2ms TTL=64
Reply from 192.168.43.1: bytes=32 time=2ms TTL=64
 
Ping statistics for 192.168.43.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 2ms, Maximum = 2ms, Average = 2ms
 
C:\Users\Ellen>


#4 SleepyDude

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Posted 25 May 2016 - 05:28 PM

The connection between the computer and the router is OK

 

Try also ping 8.8.8.8


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#5 Gauche

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Posted 25 May 2016 - 06:03 PM

Good to know, thank you!

 

Here's the other one: 

 

Microsoft Windows [Version 10.0.10586]
© 2015 Microsoft Corporation. All rights reserved.
 
C:\Users\Ellen>ping 8.8.8.8
 
Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=56ms TTL=44
Reply from 8.8.8.8: bytes=32 time=115ms TTL=44
Reply from 8.8.8.8: bytes=32 time=117ms TTL=44
Reply from 8.8.8.8: bytes=32 time=150ms TTL=44
 
Ping statistics for 8.8.8.8:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 56ms, Maximum = 150ms, Average = 109ms
 
C:\Users\Ellen>


#6 SleepyDude

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Posted 26 May 2016 - 06:16 AM

Ok there isn't any problem with the connection.

 

What happen if you try to access www.google.com? did you try using different browsers?


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#7 Gauche

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Posted 26 May 2016 - 04:22 PM

It turns out that the modem got damaged during the storm. We replaced it and everything works fine now. Thank you for your trying to help though!



#8 SleepyDude

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Posted 27 May 2016 - 03:40 PM

It turns out that the modem got damaged during the storm. We replaced it and everything works fine now. Thank you for your trying to help though!

 

Ok. Thank you for keeping us updated. :thumbup2:


Edited by SleepyDude, 27 May 2016 - 03:40 PM.

• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
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