Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Lost internet connection


  • This topic is locked This topic is locked
3 replies to this topic

#1 santare

santare

  • Members
  • 227 posts
  • OFFLINE
  •  
  • Local time:01:49 AM

Posted 24 May 2016 - 03:16 PM

I don't know if this is supposed to be malware related, but I'd like to check anyway. In fact, today I've got disconnected from the internet two times, once it said to restart the router, so I did, and got the connection back. Next time I've got an error message DNS server isn't responding and I'd like to fix the error so I don't lose it again.

Attached File  FRST.txt   18.05KB   17 downloads



BC AdBot (Login to Remove)

 


#2 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 37,680 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:California
  • Local time:10:49 PM

Posted 29 May 2016 - 08:57 AM

Greetings santare and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that.

===================================================

Ground Rules:
  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me.
  • When you post your reply, use the Replytopic.jpg button instead.
  • In the upper right hand corner of the topic you will see the Followtopic.jpg button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
===================================================

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far. Please rerun FRST and make sure Addition.txt is checked. Run FRST at the end. Copy and paste both logs in your reply.

In addition, please do this.

===================================================

AdwCleaner by Xplode - Delete Adware

-------------------
  • Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browser
  • Double click on AdwCleaner.exe, click Run, then select I agree if it appears
  • Click Scan
  • Once the scan has completed you will see Pending. Please check elements you don't want to remove above the progress bar
  • Click on Cleaning
  • Confirm the cleaning and rebooting of your computer by clicking OK
  • Your computer will be rebooted automatically. A text file will open after the restart
  • Copy and paste the contents in your reply
===================================================

RogueKiller by Tigzy

--------------------
  • Download RogueKiller and save it to your desktop
  • Close all running programs
  • Right click on the icon and select Run as Administrator
  • For Windows XP simply double click on the icon
  • If you receive a warning you are running a 32 bit version, ignore the warning and click Yes to continue anywar
  • The program will conduct a prescan and when finished you wlll see Prescan Finished. Please hit the scan button
  • Click Scan
  • If, during the scan, you receive a request to upload a file to Virustotal please click Yes
  • A report should open and a copy of the report will be placed on your desktop. If not, hit the Report button.
  • If RogueKiller has been blocked, do not hesitate to try a few times more. If it really won't run, rename it winlogon.exe (or winlogon.com) and try again
  • Copy and paste the contents of the report in your reply
===================================================

Farbar's MiniToolBox

--------------------
  • Please download MiniToolBox, save it to your desktop
  • Please close any Firefox browsers you may have open
  • Double click the icon to launch the program
  • Make sure only the following options are checked:

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries

  • Click Go and once the scan is completed a MTB.txt Notepad document will open on your desktop
  • Please copy and paste the contents in your reply
===================================================

Rerun FRST with Addition.txt checked.

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:
  • AdwCleaner log
  • RogueKiller log
  • MTB log
  • FRST report
  • Addition report

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#3 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 37,680 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:California
  • Local time:10:49 PM

Posted 01 June 2016 - 09:49 AM

Greetings,

===================================================

Do You Still Need Help?

It has been 3 days since my last post.
  • Do you still need help with this?
  • If you have not replied within 48 hours I will assume you have abandoned the Topic and it will be closed.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#4 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 37,680 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:California
  • Local time:10:49 PM

Posted 03 June 2016 - 09:14 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users