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Windows 10 no start menu how to restore?


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#1 bdpoop

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Posted 24 May 2016 - 05:27 AM

I am remotely connected to a clients Windows 10 PC

 

It upgraded to 10 over the weekend and apparently the start menu was working until yesterday

 

Now you cannot click on start and there are no items in the task bar or system tray.  If you go into task manager there are various programs running like avast etc.

 

The client just wants it restoring to Windows 7 but how?

 

I can get into Control panel via Windows R keys but I think I need to to be in Windows Settings and updates via the start menu to recover the W7 OS.  I Cannot see any options to restore in control panel.

 

I have tried the Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"} fix using Powershell which hasnt worked and I have tried running sfc/ scannow which finds some corruption and finally I have tried running DISM /Online /Cleanup-Image /RestoreHealth which seems to be stuck at 20%

 

I have also tried to create a new user account but I just get the error "Class not recognised"

 

I am at a loss as to what to do next.

 

Is there anyway it can be rolled back to Windows 7?



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#2 bdpoop

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Posted 24 May 2016 - 05:36 AM

It finished and came back with this error

 

Error: 0x800f081f

The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see http://go.microsoft.com/fwlink/?LinkId=243077.
The object invoked has disconnected from its clients.
An error occurred closing a servicing component in the image.
Wait a few minutes and try running the command again.



#3 usasma

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Posted 24 May 2016 - 06:44 AM

At work when we get the Start Menu error it's usually the result of an infection.

We then remove the infections (outside of Windows) and then create a new user account.

If that fails, then it's a backup, wipe the hard drive, and then install Windows "clean"

 

You may be able to roll back to W7 - go to Settings...Update & Security...Recovery...Advanced Startup

When the system restarts, you'll click on the Troubleshoot tile, then on the Advanced Options tile, then click on the "See more recovery options" link and that should lead you to the Go Back To The Previous Build screen


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#4 FreeBooter

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Posted 24 May 2016 - 08:41 AM

You can open the Settings by pressing Windows + I keys.


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#5 bdpoop

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Posted 24 May 2016 - 09:14 AM

You can open the Settings by pressing Windows + I keys.

 

Thanks.  I really couldnt get anything to work.  Couldnt bring up any menus or anything.  I did a malware scan and removed 380 pieces of malware, restarted and still the same.  In the end I disable the anti virus (Avast) and took just about everything apart from Logmein (Which I was using for remote access) out of the start up and restarted and THEN I could get into the Windows 10 start button, settings etc.  Luckily I could create shortcuts for antimalware, restart etc.

 

I could then roll it back to Windows 7.  Did a further malware scan and found 40 pieces this time.  It all seems fine now but its cost the client 4 hours of my time.

 

Ive seen a few Windows 10 failures but none quite as bad as this one.  Sadly its hard to tell where and why it went so wrong.

 

Appreciate the help, thanks


Edited by bdpoop, 24 May 2016 - 09:15 AM.


#6 FreeBooter

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Posted 24 May 2016 - 09:35 AM

Issue could be cause by malware infection it can also be cause by Avast Antivirus software disabling will not resolve the issue next time you should uninstall the antivirus software.


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#7 Chris Cosgrove

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Posted 25 May 2016 - 05:12 PM

@ themaninthejar and Freebooter

 

the topic started by themaninthejar, riding on this one has been split off to its own topic. You will find it here -

 

http://www.bleepingcomputer.com/forums/t/615377/delayed-responses-in-win-10/

 

Chris Cosgrove






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