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New, stressed out, and not too smart

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#1 AndreasO


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Posted 23 May 2016 - 09:07 PM

Hello all - happy to be here and thanks for having me.

My computer is heavily infested with something nasty.  A lot of software is not working, or cannot be opened (Outlook) or displays the message "the item referred to by this shortcut cannot be accessed you may not have the appropriate permission"  I have looked at various sites to find a solution but they don't seem to work very well.  Any ideas ???  You'll have my eternal gratitude if this can be solved without major surgery (like re-installing Windows 7).  Many thanks !!!




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#2 Queen-Evie


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Posted 23 May 2016 - 09:19 PM

Start by posting in Am I Infected.

Someone will help you. If more advanced tools need to be used your helper will refer you to Malware Removal Logs.

#3 AndreasO

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Posted 25 May 2016 - 07:22 AM

This is for Queen-Evie - I hope this gets to you and not the Forum in general.


Thank you for your very fast reply! - I have posted my problem in 'Am I Infected' but am unable to formulate a meaningful technical answer. My laptop is currently unable to communicate via the internet, hence I'm sending this from another computer.  I will try to create a new user with elevated privileges to be able to communicate from there.  My ignorance of all matters related to computers is profound, hence keep your fingers crossed that it will work.


Kind regards - AndreasO

#4 jcgriff2


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Posted 27 May 2016 - 07:37 PM

Welcome to Bleeping Computer Forums!

Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present

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