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Desktop Computer Only Crashes While Gaming


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#1 Torpedo499

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Posted 23 May 2016 - 07:57 PM

Hello,

 

I built a gaming computer in November of last year and have been constantly troubled with lockups and BSODs while playing video games. Today I was hit with UNEXPECTED_KERNEL_MODE_TRAP. I have run memory tests including the windows built in memory checker and mem86+, both came out clean and without errors. I had tested for errors in my hard drive, both of them (an SSD and HDD) have came up without errors. Furthermore, I tried the Intel Processor diagnostics tool and everything passed. 3D Mark, Prime 95 and Aida 64 passed after running them for at least a half an hour. My system is not overclocked in any way and has efficient cooling. 

 

This is difficult to diagnose because today was the first time I had a BSOD in several months of this issue. Most of the time my screens freeze while playing and the only option I have is to hold down the power button to restart. As further tests, I removed my network card and headphones as well as drivers for both to see if the crashes still happen. To my disappointment, my computer still crashed which makes me believe it is either a faulty driver or hardware. 

 

Specs:

  • i5-6600k

  • GTX 970 Gigabyte G1 Edition

  • Asus Z170-A Motherboard

  • Corsair Vengeance LPX 8 GB (Dual Channel, 2400 MHz with XMP on)

  • EVGA Supernova G2 750W Power Supply

  • Windows 10 x64

Additional Specs:

  • TP-Link T9E Network Card

  • Plantronics Gamescom 780

  • SteelSeries Rival 300

 

 

I will attach any files needed. Thank you very much.



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#2 usasma

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Posted 24 May 2016 - 06:17 AM

Wait until the system freezes (without a BSOD) again.  Then restart the system and immediately generate these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


I'm suspecting an issue with your video card.  While waiting for a reply, please start on these free hardware diagnostics (it's OK to skip those that you've already run):  http://www.carrona.org/hwdiag.html

Please start with the video tests first.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Torpedo499

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Posted 24 May 2016 - 07:22 PM

Wait until the system freezes (without a BSOD) again.  Then restart the system and immediately generate these 2 sets of reports:

 

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


I'm suspecting an issue with your video card.  While waiting for a reply, please start on these free hardware diagnostics (it's OK to skip those that you've already run):  http://www.carrona.org/hwdiag.html

Please start with the video tests first.

Thank you very much for you reply. I played Fallout 4 for a little over an hour today and caused my computer to crash. I then immediately got the logs ready. Hopefully the information will help, I really appreciate it. 

Attached Files



#4 usasma

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Posted 25 May 2016 - 07:12 AM

The Admin logfile shows :

- an error with your network drivers

- then failed activation of your Windows license

- then a problem reading performance data for BITS

- then many problems reading performance data for the Server service

- then the shutdown

 

This problem has been repeated several times - so I suspect that this is the problem with your system.

Unfortunately, I'm not familiar with performance counters and their operation.

 

Should the system be pirated, I can't be sure that any of this will work - as the hacks used to pirate the system will have modified core Windows components and they won't respond as they normally would.
In that case, we may just be wasting your time.

 

My suggestions for this are (in this order):

- try the rest of the stuff that I suggest in this post.

- try a System Restore point prior to when these problems started happening.

- try running DISM/SFC (see the Quote box below this paragraph for details).

- try a RESET with the Keep My Files option.

- try a repair install of Windows 10:  https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

- backup your stuff, then try a RESET using the Remove Everything option.

- if available, reset the system to factory defaults from the recovery partition.

- wipe the drive clean and restore from external recovery media.

 

This is the DISM/SFC stuff:

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth

FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.

 

Your UEFI/BIOS (version 1801) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a recent update.

Only 5 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Lot's of issues with 3DMark crashing in the WER section of MSINFO32.  Why were you running 3DMark?

I also notice that GPU-Z is installed - were you suspecting problems with your graphics card?

 

Your C-Media USB Audio Driver (WDM) dates from 2013. 

This is likely a driver for your Plantronics device.

Please check to see that this device and it's drivers are compatible w/W10 - and ensure that they're fully updated on your system.

Another thing to try would be to uninstall the software for this device and physically remove it from the system - then test to see if that stops the problems.

 

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Mon May 23 20:38:37.051 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\052316-4875-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.306.amd64fre.th2_release_sec.160422-1850
System Uptime:0 days 2:26:39.721
Probably caused by :ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b3 )
BugCheck 7F, {8, ffffd0002cfcaa30, ffffd0005e7eb2f0, fffff802d7b5a8b7}
BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f)
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: ffffd0002cfcaa30
Arg3: ffffd0005e7eb2f0
Arg4: fffff802d7b5a8b7
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  Steam.exe
FAILURE_BUCKET_ID: 0x7f_8_STACKPTR_ERROR_nt!KiDoubleFaultAbort
CPUID:        "Intel® Core™ i5-6600K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3504
  BIOS Version                  1801
  BIOS Release Date             03/24/2016
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             Z170-A
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon May 23 20:38:37.051 2016 (UTC - 4:00)**************************
PLTGC.sys                   Fri Apr 12 04:45:13 2013 (5167C999)
bcmwl63a.sys                Thu Feb  6 04:57:28 2014 (52F35C88)
cpuz138_x64.sys             Thu Feb 26 02:04:34 2015 (54EEC582)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
e1d65x64.sys                Thu Aug 13 05:14:29 2015 (55CC5FF5)
TeeDriverW8x64.sys          Thu Oct  8 14:13:00 2015 (5616B22C)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
sshid.sys                   Tue Jan 26 11:51:40 2016 (56A7A41C)
asmtxhci.sys                Thu Feb  4 02:22:05 2016 (56B2FC1D)
asmthub3.sys                Thu Feb  4 02:22:26 2016 (56B2FC32)
RTKVHD64.sys                Tue Apr 12 06:47:21 2016 (570CD239)
nvlddmkm.sys                Thu May 19 21:34:38 2016 (573E69AE)

 

http://www.carrona.org/drivers/driver.php?id=PLTGC.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=cpuz138_x64.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=e1d65x64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=sshid.sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Torpedo499

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Posted 27 May 2016 - 01:17 PM

The Admin logfile shows :

- an error with your network drivers

- then failed activation of your Windows license

- then a problem reading performance data for BITS

- then many problems reading performance data for the Server service

- then the shutdown

 

This problem has been repeated several times - so I suspect that this is the problem with your system.

Unfortunately, I'm not familiar with performance counters and their operation.

 

Should the system be pirated, I can't be sure that any of this will work - as the hacks used to pirate the system will have modified core Windows components and they won't respond as they normally would.
In that case, we may just be wasting your time.

 

My suggestions for this are (in this order):

- try the rest of the stuff that I suggest in this post.

- try a System Restore point prior to when these problems started happening.

- try running DISM/SFC (see the Quote box below this paragraph for details).

- try a RESET with the Keep My Files option.

- try a repair install of Windows 10:  https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

- backup your stuff, then try a RESET using the Remove Everything option.

- if available, reset the system to factory defaults from the recovery partition.

- wipe the drive clean and restore from external recovery media.

 

This is the DISM/SFC stuff:

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth
FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.

 

Your UEFI/BIOS (version 1801) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a recent update.

Only 5 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Lot's of issues with 3DMark crashing in the WER section of MSINFO32.  Why were you running 3DMark?

I also notice that GPU-Z is installed - were you suspecting problems with your graphics card?

 

Your C-Media USB Audio Driver (WDM) dates from 2013. 

This is likely a driver for your Plantronics device.

Please check to see that this device and it's drivers are compatible w/W10 - and ensure that they're fully updated on your system.

Another thing to try would be to uninstall the software for this device and physically remove it from the system - then test to see if that stops the problems.

 

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

 

**************************Mon May 23 20:38:37.051 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\052316-4875-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.306.amd64fre.th2_release_sec.160422-1850
System Uptime:0 days 2:26:39.721
Probably caused by :ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b3 )
BugCheck 7F, {8, ffffd0002cfcaa30, ffffd0005e7eb2f0, fffff802d7b5a8b7}
BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f)
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: ffffd0002cfcaa30
Arg3: ffffd0005e7eb2f0
Arg4: fffff802d7b5a8b7
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  Steam.exe
FAILURE_BUCKET_ID: 0x7f_8_STACKPTR_ERROR_nt!KiDoubleFaultAbort
CPUID:        "Intel® Core™ i5-6600K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3504
  BIOS Version                  1801
  BIOS Release Date             03/24/2016
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             Z170-A
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon May 23 20:38:37.051 2016 (UTC - 4:00)**************************
PLTGC.sys                   Fri Apr 12 04:45:13 2013 (5167C999)
bcmwl63a.sys                Thu Feb  6 04:57:28 2014 (52F35C88)
cpuz138_x64.sys             Thu Feb 26 02:04:34 2015 (54EEC582)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
e1d65x64.sys                Thu Aug 13 05:14:29 2015 (55CC5FF5)
TeeDriverW8x64.sys          Thu Oct  8 14:13:00 2015 (5616B22C)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
sshid.sys                   Tue Jan 26 11:51:40 2016 (56A7A41C)
asmtxhci.sys                Thu Feb  4 02:22:05 2016 (56B2FC1D)
asmthub3.sys                Thu Feb  4 02:22:26 2016 (56B2FC32)
RTKVHD64.sys                Tue Apr 12 06:47:21 2016 (570CD239)
nvlddmkm.sys                Thu May 19 21:34:38 2016 (573E69AE)

http://www.carrona.org/drivers/driver.php?id=PLTGC.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=cpuz138_x64.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=e1d65x64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=sshid.sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

 

My copy of windows is genuine as was downloaded from the Microsoft Media Creation kit. However, I don't have an activation code at the time. The crashes only seem to happen during games. Not during any of the benchmarks.

Windows was already reinstalled 3 separate times and the problem persists.



#6 hamluis

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Posted 27 May 2016 - 02:20 PM

If you have not gotten past the activation roadblock...then you don't really have a "licensed" Windows install.  Until the O/S is activated, Windows will not allow certain key functions to occur that are expected in a validly licensed system.

 

Product Activation

 

Activation, Windows 10

 

Louis


Edited by hamluis, 27 May 2016 - 02:28 PM.





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