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possible malware or hack


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#1 Achaemenid

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Posted 23 May 2016 - 06:30 PM

ctrl+v not working on certain copies to paste

paste not working

some passwords not working

I used uTox a few hours previous, only thing different

 

the first time I tried to post this message, I got a message that I don't have permission to do that -- something about a secure key--although I have had this account for years and have posted similar messages. Then I relogged in and was able to post.

 

Your advice appreciated.


Edited by Achaemenid, 23 May 2016 - 06:33 PM.


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#2 buddy215

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Posted 23 May 2016 - 07:38 PM

Try doing a system restore.

System Restore helps you restore your computer's system files to an earlier point in time. Typically, you want to restore your computer to a restore point that was created just before the date and time when you started noticing problems. The descriptions of the restore points that are created automatically correspond with the name of an event, such as Windows Update installing an update. System Restore returns your computer to the state that it was in before the restore point that you choose.

 

 

To restore system files and settings using a specific restore point
  1. Open System Restore by clicking the Start button 4f6cbd09-148c-4dd8-b1f2-48f232a2fd33_818. In the search box, type System Restore, and then, in the list of results, click System Restore. 18abb370-ac1e-4b6b-b663-e028a75bf05b_48. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

  2. Do one of the following:

    • If there is a recommended restore point, click Choose a different restore point, and then click Next.

    • If there isn't a recommended restore point, click Next.

  3. Click the restore point that you want, and then click Next.

    To view the programs and drivers that will be affected (which could include programs that will be deleted), click Scan for affected programs.

  4. Review the restore point, and then click Finish.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 Achaemenid

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Posted 23 May 2016 - 08:05 PM

Try doing a system restore.....


Thanks for responding, but I am not sure this addresses the problem.

The problem is logging in to some software I use which external to the OS. I just made some changes to it, like uninstalling certain files and installing an updated file.


The passwords don't work only with this one piece of software.

If I restore my computer to an earlier time it may reverse those changes, which I do not want.

After making the change to the software, I was able to use it for a while but suddenly it went bad.

My ctrl+v seems to be dysfunctional only with one email client I use. I am able to use ctrl+v in this email.

So this is a few things all not working, that I don't know are related or not.

If someone has hacked me, I think my ultimate solution is wipe windows 7 and reinstal it.

#4 buddy215

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Posted 23 May 2016 - 08:16 PM

Doing a system restore is less destructive than a reinstall of 7.

 

But that is up to you. If you want to check for malware and adware.....use the programs below.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • When MBAM is finished scanning it will display a screen that displays any malware that it has detected.
  • Click the Remove Selected button.
  • MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE LOG FOR  REVIEW.

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 Achaemenid

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Posted 25 May 2016 - 01:24 PM

Buddy215:

 

Thanks for you help on this.

 

I tried a system restore but Windows 7 told me it was unsuccessful.  Then I activated windows updates but it ran endlessly so I think it is dysfunctional.  I think Microsoft may have disabled these features in order to push everyone to install Windows 10, which I don't want to do.

 

My fear of hack or infection was based on a few things going wrong at once. 1. malfunction of Ctrl+v for paste in certain (not all) cases. 2. Inability to login in to one app.

 

Since then I have found out that the app problem was because on the admins there misconfigured the login data. This has now been corrected.

 

The only problem that remains is the ctrl+v issue.

 

I was just able to paste the last sentence using ctrl+v: "The only problem that remains is the ctrl+v issue."  So I don't yet have an answer to that.

 

I don't think now I have to do a reinstal of Win7 now or that I am infected. So I am marking this thread as Solved.

 

My last question is: Would it be good practice to  run the programs you advise (MBAM, CCleaner, etc) regardless of infection?

 

Thanks again for your help.



#6 buddy215

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Posted 25 May 2016 - 01:30 PM

I think it is a good idea if you haven't used those programs before. Adware is so prevalent these days.

Of course, it is up to you.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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