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Desktop frozen in time

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#1 101AB


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  • Local time:11:18 PM

Posted 23 May 2016 - 06:38 AM

There are four desktop icons including the Start Menu (open) that  will not move, do not function, I ran a scan, I believe it was scannow and that shows file corrupt.


I am able to use the laptop but these icons need to go, I created another Recycle Bin that functions and I am able to open another Start Tab on top of the unmovable one.

The error message I received from scannow is:


Microsoft-Windows-ieframe, Version = 11.2.9600.18282, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing


 I am not a computer guru, but I can get around fairly well.


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#2 hamluis



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  • Location:Killeen, TX
  • Local time:11:18 PM

Posted 23 May 2016 - 09:05 AM

1.  Please download MiniToolBox  , save it to your desktop and run it.
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
Click Go and paste the content into your next post.
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
When Speccy opens you will see a screen similar to the one below.
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
The following screen will appear, click on Yes.
The following screen will appear, click on Copy to Clipboard.
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

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