a few months ago I got hit by the telescript ransom virus 4.0, so I took all my locked files and put them in the cloud, I did not delete them from my computer but about 5 days before you guys announced you had the codes to unlock the files I received the above error on my computer when I turned it on, so now I am in limbo because I can't get past this screen to be able to unlock my files. I have one other laptop at home but I don't want to risk using it to unlock the files if a virus transfers across?!
I also took it to a computer shop and they said tey would look at it and then never touched it for over a week until I chased them and then I got the feeling they really weren't interested because it had been hit by this virus, they said they couldn't get into the computer to anything at all, yet I can get into the f2 screen. They saud the harddrive is finished and the laptop is too old to put time into it (4 years old) they pointed out that when I buy a replacement I should come to them for a deal on a new laptop!
any ideas, I don't have a start up disc because it came preloaded, and I don't seem to know anyone who knows where theirs is! its a Lenovo with windowsxp