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Strange Crash

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#1 manu1433


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Posted 22 May 2016 - 04:13 PM

So, I'm not exactly sure what happened to my laptop earlier today. I was browsing the internet and all of a sudden the a bunch of weird scrambled lines came up on my screen and my first instinct was to go ahead and do a hard shut down. 

Then, I tried rebooting it, and it would just beep 3 times and nothing would pop up on the screen. It would keep repeating the beeps over and over until I did another hard shut down. Now the laptop is working fine again. Booted up without issue and I'm typing from it right now. Can somebody give me an idea of what is going on to cause something like this?

Could this be a heating issue? The laptop doesn't feel overly warm to the touch, but I can't say I've checked the internal temperatures for exact info. If that that could be the culprit, let me know and I will look into it.

The laptop is a Dell 17r SE with an i5 3230 running Windows 10 home. OS is installed on a Samasung evo 850 SSD. 

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#2 usasma


    Still visually handicapped (avatar is memory developed by my Dad

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Posted 22 May 2016 - 04:38 PM

Let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

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