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Laptop crashes/freezes Everytime I run a game


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#1 Franko990

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Posted 22 May 2016 - 02:07 PM

This started all of a sudden while I was in loading screen for league of legends and my laptop all of a sudden froze and I had to hold the power button to restart it

Whenever I play a game (csgo league) my laptop either freezes ( while playing csgo ) or my windows crashes ( when I try to queue up for league ). I need a solution for this please. My boot up time has also randomly become a lot longer than before. After the hp logo loads, I get a black screen for like 2 minutes , then I can log in. And after I log in, it takes substantially longer than before to load my desktop. If anyone can help me , it would be greatly appreciated

I've tried scanning through my whole pc which took me and hour and it fixed a lot of things but not this problem
I've tried upgrading from Windows 8 to 10
All my drivers are up to date

Processor- AMD A6- 4400M APU
Graphics card - AMD Radeon HD 7520G

Note: when my laptop freezes, it's just the screen cause my keyboard is still lighting up, and you can hear the game noise

Edited by Queen-Evie, 22 May 2016 - 03:02 PM.
Merged 2nd post into this one


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#2 usasma

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Posted 22 May 2016 - 04:36 PM

Let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


 
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