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Black screen with just cursor on the screen and nothing more


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#1 Ruyers

Ruyers

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Posted 22 May 2016 - 12:06 PM

Hi all,

 

Please, can anybody help me...

 

1) Problem:

After booting up, after windows logo appears and before user log-in form the screen gets black and just the mouse pointer appears.

I am able to move the cursor but nothing else.

No 5 times shift key, no Ctrl+Alt+Supr, no Alt+F4 working.

While booting I have access to win repair and safe menu.

It seems that now the drive has BitLocker ON, but I have never used BitLocker before.

Through Repair cmd utility I am able to access hard drive files.

 

2) Pre-failure and context:

Nothing special done before the problem started. (No sw installed, no changes in configuration, etc).

HDD is a 500GB, with 2 logical drives in it. One is used for data and the other one for OS.

Data is available from any computer and is already backed-up.

OS logic drive is not available from other computers, just through repair > cmd utility in the same laptop.

No restauration point.

 

3) Things already attempted:

Tried starting with low resolution mode but nothing happened.

Tried starting within safe mode, but no improvement.

Tried enter Repair menu and execute Repair but no improvement.

Tried chkdsk from command line through Repair but no improvement.

Tried sfc /scannow but no improvement.

 

I attach you FRST.txt file to see if it could help.

 

Please, can anybody help me solving that beAttached File  FRST.txt   38.18KB   3 downloadsfore I decide to remove OS and reinstall it from scratch?

 

Many thanks!!

Ruyers



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#2 usasma

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Posted 22 May 2016 - 04:24 PM

Black screen errors are notoriously difficult to fix (if they can be fixed - most times I've seen that they can't be fixed)

I would suggest, since you have a good backup, that you go ahead and start with a clean install of the operating system

BUT, please run these free, bootable diagnostics BEFORE installing the OS:  http://www.carrona.org/initdiag.html


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