Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Windows Won't Start, Startup Repair Doesn't Work

  • Please log in to reply
3 replies to this topic

#1 wmmajch


  • Members
  • 2 posts
  • Local time:06:58 PM

Posted 22 May 2016 - 11:28 AM


So I'm going to try to be as specific as possible. About a month ago, I finally updated to Windows 10 from Windows 7 on a Sony Vaio laptop. It seemed to work fine, but I started getting an error every time Windows would start up or if I would "awake" the computer from Sleep mode. The error was "please insert disk into removable disk E:" I never had this error before. Apparently, this drive was my SD card and I've never even used that drive at all. Other than being an annoyance though, this error didn't seem to have any impact so I rolled with it for the time being figuring I could fix it later or just deal with it.

Well, after about two weeks, my computer froze up, so I tried to restart, and it wouldn't startup again. I would turn it on and it would just go to a black screen with a white arrow and stop. Sometimes it would take me to a black screen and say "Operating System Not Found." After several failed startup attempts, Windows seemed to take me to some diagnostic screen and I went through several prompts following whatever advice Windows 10 was giving me to fix the startup error. After several failed attempts, somehow miraculously I got it started again. Quickly, in fear of this happening again, I decided to revert back to Windows 7 hoping this would fix any problems. I let it run over night and the next morning, the computer was back to Windows 7 as normal. I was able to use the laptop as normal and there were no error messages. It seemed everything was fine.

Well, things were fine until I shut it down and tried to turn it back on. Now Windows 7 won't start up. It takes me to a screen that says "Launch Windows Normally" or "Launch Startup Repair." Launch Windows normally doesn't work of course. When I launch start-up repair it runs, and says "Startup Repair cannot fix this computer automatically." I tried to do a System Restore, but it says I have no restore points. I tried to start windows from the last known good configuration and this doesn't work either.

Here are the specific "Problem Details" I get from Startup Repair:

Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 21201009
Problem Signature 05: AutoFailover
Problem Signature 06: 4
Problem Signature 07: BadPatch
OS Version: 6.1.7600.
Locale ID: 1033

When I go under "Diagnosis and Repair Details" I do see a message that says "A patch is preventing the system from starting."

Any help would be greatly appreciated. I was smart enough to back up my most important files before I reverted back to Windows 7, however, I'd rather not wipe my laptop clean if I don't have to. Thank you in advance!!

BC AdBot (Login to Remove)


#2 dc3


    Bleeping Treehugger

  • Members
  • 30,754 posts
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:10:58 AM

Posted 22 May 2016 - 11:56 AM

Please run System File Checker
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png and then type cmd in the Search programs and files box.
In the pane above the search box Programs will appear with cmd below it, right click on cmd and select Run as administrator.
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
This will open the Elevated Command Prompt, it will look similar to the image below.
Copy and paste sfc /scannow in the command prompt, then press Enter to start the scan.  
If the scan finds no integrity  problems the scan will stop.  Type in exit, then press Enter to stop the scan.
When the scan is finished and if intergrity issues are found (corrupt files that couldn't be repaired), please do the following.
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png then copy and paste the following in the Search programs and files box.
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"
This will place a new icon on the desktop titled sfcdetails.  Double click on this icon to  
the CBS log, copy and paste the log in your topic.
If this fails to place the icon on your desktop run the command from the Command Prompt.  Use the instructions I provided at the start of this tutorial.
This log may be very large, if you have problems posting it try breaking it into smaller parts.  When you copy these parts you will highlight the section you are going to copy.  If you leave that section highlighted it will give you a quick reference for where you left off.  

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





#3 wmmajch

  • Topic Starter

  • Members
  • 2 posts
  • Local time:06:58 PM

Posted 22 May 2016 - 12:28 PM

Thanks for the reply! I appreciate it. However, is there a way to enter the Command Prompt some other way? I can't access my desktop because Windows won't load.


I tried pressing F8 when I turn on the computer and selected "Safe Mode with Command Prompt" and the computer loads a bunch of files/drivers (shown on the screen) and then after a few moments, the screen goes dark. This is more or less what happens when I try to boot windows normally. If I try to boot windows normally, I see the Windows 7 logo and then the screen goes black and nothing happens.


I also tried entering Command Prompt from the Startup Repair screen. I went under advanced options and selected "Command Prompt" and when I type in what you said in order to perform the scan it says it can't perform the scan because there is a pending Startup Repair and that I have to restart. However, when I restart, I can't get anywhere other than a failed Windows boot or the Start-up repair screen. Does this make any sense? It's kind of like going in circles it seems.

#4 dc3


    Bleeping Treehugger

  • Members
  • 30,754 posts
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:10:58 AM

Posted 22 May 2016 - 12:55 PM

Do you have a Windows 7 installation disc for this version of Windows?


If you don't, you might see if your local computer repair shop would be willing to make you a copy.  You will need to explain that you need it to do a Repair Installation.  The first option you want to run is the Startup Repair.  You will see this in step #7 in the System Recovery Options.


Repair Installation Instructions
Attention:  In order to boot from the installation disc you may need to change the boot order in the BIOS so that the optical driver is the first device in the boot order, and the HDD/SSD is the second devcice.
1.  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
2.  You will be prompted to press any key to start the installation, do so.
At this point the setup process will load files, this will take several minutes.
3.  You will now need to choose the  Language, Time and currency format, and Keyboard or input method that you'd like to use.
After this is done click on Next.
4.  Click on the Repair your computer link at the bottom-left of the Install Windows window.
This link will begin the Windows 7 System Recovery Options.
5.  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
No participation is required on your part at this time, wait till it has finished and the next window opens.
6.  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
7.  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
8.  The Startup Repair tool will now search for problems in the system files.
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
9.  Startup Repair will now attempt to repair whatever problems it found with system files.  
Note:  If Startup Repair did not find any problems with system files you won't see this step.
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
10.  Click on Finish, this will restart your computer.
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users