I have an HP 15 laptop running 8.1 64 bit. I am not sure when it happened, but suddenly I am being asked to activate windows. There is a watermark in the lower right of the screen showing "Windows 8.1 Build 9600".
Again, not sure when this happened. Originally, I was trying to diagnose a black screen. I had it hooked up to an external monitor and tried running updates on all sorts of drivers, including BIOS (all directly from HP). I also tried running all Win updates, but they continued to fail. Ultimately, I realized that the screen was going to need replacement. That's when I started getting the "activate windows" message. I replaced the screen, but have been battling this activation issue ever since.
I contacted HP chat support. They had me run a full system restore. No luck. I tried to reenter the CD Key using slui.exe 4 no luck. I tried to get the phone activation option by using slui.exe 3. I was able to choose my country, but then it just spins. Never gets to an installation id nor does it give me a phone number to call.
I have checked the hdd for errors.
I don't know what else to try. Can anyone offer advice?