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Random problems: slow/freezing computer, no sleep option, bright screen

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#1 ninealive


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Posted 21 May 2016 - 09:10 PM

My computer has been acting strange lately and I don't know what is the cause or causes and how to fix-it.


The most noticeable problem is that often the computer seems to freeze for half a minute or so and I can't do anything except wait it out (and this can be when I only have one program open such as IE). Sometimes I have to shut it down even.


Also, recently my screen is much brighter even though I had not adjusted it, and now it seems I don't have the option to adjust it in the Display Settings, or I'm looking in the wrong place.


Another thing, when I click on Start, then Power, the Sleep option is now gone.


Lastly, it may have no link but recently AMD Radeon notifies that it wants to update often it seems.


Any more info requested? Any suggestions/ideas?

Please, I need help.


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#2 ninealive

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Posted 21 May 2016 - 09:30 PM

I just updated Radeon through Device Manager, and immediately the screen brightness returned to normal and the Sleep option is back, so that's good. I'm going to wait and see if the computer still freezes sometimes though; I can't tell yet.

#3 usasma


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Posted 22 May 2016 - 01:54 PM

If the system freezes again, Let's try looking at these 2 sets of reports (immediately after you recover the OS):

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

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