HP 15 laptop
My mothers laptop froze for seemingly no reason today. She says she cut it on, got on a site she always goes on, left then came back and everything was frozen. I checked and nothing was operable. Even the HDD light on the side was blank. The laptops only a few months old as well and it was bought brand new and not refurbished. It's never displayed any defects or abnormalities.
After restarting it by holding down the power button I ran a malware scan and right now I'm running a virus scan. I've asked her and my father if they have installed anything recently or gone onto any new websites. They said no, besides a new bejeweled game installed via CD-ROM 3 days ago there's nothing new on it. If anyone has an idea as to what could have happened or what I should do, I'd very much appreciate it.