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Posted 20 May 2016 - 12:10 PM
Posted 20 May 2016 - 12:49 PM
In outlook off to the left of the senders name it should show you the original email address. What version of Outlook are y'all running?
Posted 26 May 2016 - 10:16 AM
It shows it is coming from her email address but when i dig deeper, the ip is usually from somewhere in europe or the middle east. The name though is different. Sometimes it doesnt have a name, sometimes the name has been from one of our customers. It is always her email, she gets the ones that bounce back. She is running Outlook Pro 2010.
Posted 26 May 2016 - 02:10 PM
Yeah than her email is being spoofed. Nothing you can really do except warn employees and customers.
Posted 01 June 2016 - 12:56 PM
Hmm, OK. So short of sunsetting that email account and starting a new one, there is nothing that can be done. I kinda wondererd that but was hoping smarter people like you guys could give me a better alternative.
Thanks for your help
Posted 01 June 2016 - 03:07 PM
Closing the email account wont do much if whoever or whatever is sending the emails is sending them using your bosses name. What you would need to do is to educate the employees and customers to look at the email address itself that the emails are coming from.
Below is a test email from Outlook 2016. In the first red rectangle you will see the senders name. Now here is where the spoofing is mainly done as this can be changed to show whatever the sender wants the receiver to see. The second red rectangle is where the actual senders email address will be and where you'll need to pay attention to determine if the email is legitimate or not. The third red rectangle will contain the name or email address of the receiver(s). Now this is just Outlook 2016 but most email programs and email websites will be in a similar format.
Edited by Humannpower, 01 June 2016 - 03:33 PM.
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