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word error


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7 replies to this topic

#1 trevorcork

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Posted 20 May 2016 - 08:41 AM

Hi a user was getting an error when trying to open word docs about a converter word 632 error, i looked online and it told me delete a registry key which i did but now the error says you need a convertor to open this document, can i download one? i also sent some of his word docs to my own pc but they wont open either on mine its saying select the encoding that makes your doc readable? anyu fixes for the XP machine


Edited by hamluis, 20 May 2016 - 01:07 PM.
Moved from XP to Bus Apps - Hamluis.


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#2 SleepyDude

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Posted 20 May 2016 - 08:49 AM

Hi,

 

Are you sure the documents are not corrupted? What is the Office version in use?


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#3 trevorcork

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Posted 20 May 2016 - 09:41 AM

its office 2003 on windows xp pro, could all the documents of got corrupt? anyway to fix them? actually now that u say it i saved a doc and it opened fine its just older ones wont work



#4 SleepyDude

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Posted 20 May 2016 - 09:55 AM

The old ones were created by the same word version?

 

Do you have the Compatibility pack installed to support the newer formats?

https://www.microsoft.com/en-us/download/details.aspx?id=3


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#5 trevorcork

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Posted 20 May 2016 - 09:59 AM

ok ill try that thank you, if that doesnt work is there anything else i can do?



#6 SleepyDude

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Posted 20 May 2016 - 10:06 AM

Try to confirm if the documents are not corrupted for example using the free LibreOffice program.

 

There is a portable version available it can be used without interfering with file associations, etc.


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#7 trevorcork

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Posted 20 May 2016 - 01:02 PM

i actually done that earlier i downloaded and installed libre office and when i tried to open a word document it was opening but was un readable



#8 trevorcork

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Posted 20 May 2016 - 01:09 PM

if there corrpt is there anyway to fix them, and how would they of got corrupt? mayb cause its XP






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