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Avg Will Not Run


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#1 toms@mcs

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Posted 08 August 2006 - 12:42 AM

Hi there,

I have a laptop running xp pro sp2.
It was noticed a couple of weeks ago that avg free was out of date.
When I try to run avg the hour glass flashes for a second but nothing happens, yet other applications run.

Another symptom is that the mouse pointer is a black square inside applications like excel but not on the desktop.

I suspected a virus so created a boot cd via ReaToGo and put a copy of avg free in the image.
But when I try to install avg via the boot cd it comes up with an error dont have permission to create file.

How do you kill a virus that prevents anti-virus apps from running?

Cheers

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#2 quietman7

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Posted 08 August 2006 - 07:53 AM

This may not be malware related. If your AVG is out of date, why not download the newest version and attempt to install that?

You could also remove it completely and try using Avast or AntiVir PersonalEdition Classic.
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#3 toms@mcs

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Posted 13 August 2006 - 12:44 AM

Thanks for the reply,

Have removed AVG and added AVAST as suggested. It has not detected anything.

So if AVAST is correct and there is no virus, the only problem I need to fix is the mouse pointer that turns into a black square in excel and other applications.

Any ideas.

#4 toms@mcs

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Posted 13 August 2006 - 04:55 AM

Actually did find a virus Win32:Banker. Reading up on it this virus causes all sorts of system problems on XP, could it cause then mouse pointer to turn into a black square.

Edited by toms@mcs, 13 August 2006 - 04:56 AM.


#5 quietman7

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Posted 13 August 2006 - 06:14 AM

This Trojan is designed to steal confidential financial information. Your personal information may have already been compromised. You should inform your banks, credit card companies, financial institutions, advise them that you may be a victim of identity theft and to put a watch on your accounts or change all your account numbers. From a clean computer, change your online passwords - for email, for banks, financial accounts, PayPal, eBay, online companies, any online forums or groups you belong to.

Variants of this Trojan may save copies of themselves under different names and although avast detected it, those other files may still be on your system and need to be removed.

I suggest you read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". When you have done that, post a log in the HijackThis Logs and Analysis Forum, not here, for assistance by the HJT Team Experts.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix.

It may take a while to get a response because the HJT Team members are very busy. Please be patient as they are volunteers who will help you out as soon as possible. Once you have made your post, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have no replies as this makes it easier for them to identify those who have not been helped. If you post another response, a team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log here.

After posting a log you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files on your own, etc.) unless advised by a HJT Team member. Doing so can result in system changes which may not show it the log you already posted. Further, any modification you make may complicate the malware removal process and could adversely affect your system.
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#6 toms@mcs

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Posted 14 August 2006 - 04:34 AM

Thanks for the heads up have decided to go for the reformat, have spent too much effort on this already.

Cheers :thumbsup:

#7 quietman7

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Posted 14 August 2006 - 10:52 AM

Your welcome.

To protect yourself against malware and reduce the potential for re-infection , you may want to read "Simple and easy ways to keep your computer safe" and "How to Prevent Spyware".
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