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LavasoftTcpService64.dll preventing Programs?


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#1 Azhman

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Posted 18 May 2016 - 05:50 PM

I'm not entirely sure what happened, but I think I have a virus.  The situation is a little complicated, so I'll explain as best as I can.  I am a gamer, and recently (started last night) when I try to launch any of my games I get an error message that LavasoftTcpService64.dll is preventing the program from running.  I personally have never heard of this .dll so I googled it and found it causes problems for many people.  I saw that I can go ahead and delete it from the registry and from the System32 folder.  However, when I try to delete it from System32, it says I cannot remove "LavasoftTcpService64.dll" because it is in use by "services.exe".  I didn't think much of this, and simply went into task manager to end the process.  Upon doing so, I got a pop up saying windows encountered a critical error and will now shut down, or something along those lines.  Once the computer turns off, windows will not boot unless I select the repair option in the boot menu.  Once the repair is complete, my computer starts up fine, but the base problem of LavasoftTcpService64.dll preventing me from running programs is still there.  I've searched all over the web but can't find any situations similar to mine.  I hope someone can make sense of what is going on.  Thanks! :)



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#2 Sintharius

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Posted 18 May 2016 - 07:13 PM

Hello there,

services.exe is part of the Windows operating system, and thus ending it will cause Windows to crash.

LavasoftTcpService64.dll comes from Lavasoft Ad-Aware. Are you using it for your antivirus?

Please run this to get some information.

:step1: MiniToolbox by Farbar

Disable your antivirus if it does not allow you to download the tool!
Please download MiniToolBox, save it to your desktop and run it.
Place a checkmark in Select all, then click Go and post the result (MTB.txt). A copy of Result.txt will be saved in the same directory the tool is run.

===

:step2: Security Analysis by Rocket Grannie
  • Download Security Analysis by Rocket Grannie from here.
  • Save it to your Desktop.
  • Disable all security software to avoid conflicts.
  • Double click RGSA.exe and follow the onscreen instructions.
It will produce a log named SALog.txt on the Desktop or in the same folder from where the tool is run if installed elsewhere.
Please copy and paste the contents of that log in this topic.

#3 Azhman

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Posted 18 May 2016 - 08:21 PM

SALog -

Result of Security Analysis by Rocket Grannie (x86) Updated: 13th May 2016
Running from:C:\Users\Azhman\Desktop (21:14:34 - 05/18/2016)
***---------------------------------------------------------***
Microsoft Windows 7 Home Premium X64 Service Pack 1
UAC is Enabled!
Internet Explorer 11
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
***-----------------Anti-Virus - Firewall-------------------***
PC Matic Super Shield (Enabled - up to Date)
Windows Firewall is Enabled!
Searching for any other Firewall
*No other Firewall Installed*
***----------------AntiSpyware - Miscellaneous---------------***
Adobe flash Player Plugin (version 21.0.0.242)
Java (version 8.77.3) is *out of Date*
Adobe Flash Player ActiveX (version 21.0.0.242)
Malwarebytes Anti-Malware -- An older version than (2.2.1.1043) is installed.
Microsoft Silverlight (version 5)
Mozilla Firefox (version 46)
SUPERAntiSpyware -- An older version than (6) is installed.
Malwarebytes Anti-Malware version (version 2.1.8.1057) is *out of Date*
 

Not sure how to post the MTB.txt?

 

UPDATE: I've managed to remove LavasoftTcpService64.dll and got some of my programs running, but they still won't work fully, and now I'm not getting any crash logs so I have no way of finding the virus


Edited by Azhman, 18 May 2016 - 08:25 PM.


#4 Sintharius

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Posted 19 May 2016 - 07:08 PM

Hi there,

You can paste the MTB.txt here in the same way as the Security Analysis log.

Also please run this.

SystemLook by jpshortstuff

Please download SystemLook from one of the links below and save it to your Desktop.

32-bit version

64-bit version
  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
    *Lavasoft*
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt.




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