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Random freezing, even after restore/in safe mode


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#1 yodaonthestreet

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Posted 17 May 2016 - 07:53 PM

Hi,
 
For the last four days I've been seeing strange behavior with my laptop (Windows 8.1) that I cannot resolve. I thought about posting this in the malware forum, but I'm leaning towards concluding that it's not a malware issue so I thought I'd post here.
 
Since last Saturday, the machine freezes completely at seemingly random times with no warning. The computer becomes totally unresponsive: if I had any music playing the sound stutters, closing the lid doesn't put it to sleep, and it sounds like the fan stops working after a few seconds. There's nothing I can do other than reboot with the power button. This sometimes happens five minutes after booting, and sometimes after several hours of normal use. I estimate it's happened something like 20 times in the last four days, and with increasing frequency. On rare occasions, the screen actually goes blank, instead of just freezing whatever was on the display - this has happened three or so times.
 
I've tried disabling various startup processes, running malware scans, updating my video driver, running System File Checker (found a couple things it couldn't fix - I could try to attach the log file if needed) and then using System Restore to go back to two different restore points. (Both points were from before the problem started happening.) Nothing has permanently solved it.
 
For a while it looked like the hangs don't occur in Safe Mode, but a half-hour ago it happened there too. That was actually a BSOD - Windows gave a "whea uncorrectable error" and rebooted itself, but immediately upon reboot it BSOD'd again, this time giving a "machine check exception". Then it rebooted again (successfully). I left it idling with just a browser open, but a few minutes ago it crashed to black screen again. Subsequent boots (to run Sysnative and PERFMON) resulted in the same unresponsive freezing as before.
 
Is there anything I could do here? I'm hoping it's not a hardware issue, but I'm not sure at this point. As for the potential of malware, Avast and Malwarebytes' Anti-Malware both did not find anything before I tried the System Restores. After the second restore I noticed some new weird behavior (like Firewall being deactivated and throwing an error when I tried to manually turn it on, a Windows build number watermark suddenly appearing in the corner of the desktop, and MBAM being unable to update or scan until I reinstalled it), but another set of scans and an Rkill scan did not find anything either. So I'm starting to think that those things are more due to System Restore messing with something, and not caused by malware or related to the freezing problem.
 
Please let me know if there are any diagnostics I could (try to) run or any other details to provide. Thank you in advance!
 
EDIT: attached partial Sysnative output. The app seems to hang on "waiting for tasks to complete" for over 10 minutes, and then the computer froze again. As instructed I just zipped up and posted what I had. Also, PERFMON does not run either - in normal mode it says an administrator refused it (I ran command prompt as admin, and there's only one user account), and in safe mode it says the file path cannot be found.

Seems like this might be related to system restore messing something up, too. (Seemingly no admin rights, the aforementioned Windows version watermark and lack of access to firewall, and I just noticed that MS Office also says it can't verify my license anymore.) Perhaps I should try restoring forward to a more recent point, to try to resolve these other issues? I apologize for posing two different problems in one thread.

Attached Files


Edited by yodaonthestreet, 17 May 2016 - 11:39 PM.


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#2 usasma

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Posted 20 May 2016 - 04:37 AM

Please run this report collecting tool so that we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/

Generating the reports can take a long time, especially in a system that's having problems.  Give it at least 15 to 20 minutes.
When done a Notepad document will open with the name of the file and it's location. (By default it'll be a .zip file located on your Desktop)
Simply upload the .zip file with your next post and we'll move on from there.

If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

If it continues to give problems, then we'll go to this procedure:

 

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the TEST.NFO file.  If you have difficulties with making this work, please post back.  Then zip up the .nfo file and upload/attach the .zip file with your next post.

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the syteminfo.txt file.  If you have difficulties with making this work, please post back.  Then zip up the .txt file and upload/attach the .zip file with your next post.

The WHEA UNCORRECTABLE ERROR and the MACHINE CHECK EXCEPTION error are both typically hardware - although they can also be due to compatibility problems or issues with low-level drivers.

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.  i5 and i7 processors can be "auto-overclocked" by using Intel's TurboBoost feature.  If so, it's safe to disregard this caution.

 

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Tue May 17 20:19:56.368 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\051716-24562-01.dmp]
Windows 8.1 Kernel Version 9600 MP (4 procs) Free x64
Built by: 9600.18258.amd64fre.winblue_ltsb.160303-0600
System Uptime:0 days 0:12:21.394
Probably caused by :GenuineIntel
BugCheck 124, {0, ffffe000d1ce2028, ba000000, 58000402}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe000d1ce2028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000058000402, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE
CPUID:        "Intel® Core™ i5-4210U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: 2394
 
Processor may be overclocked!
Expected Frequency:   1700
Actual Frequency:     2394
Overclock Ratio:      1.40824
 
  BIOS Version                  V1.04
  BIOS Release Date             05/06/2014
  Manufacturer                  Acer
  Product Name                  Aspire V3-572G
  Baseboard Product             EA50_HB   
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue May 17 20:19:56.368 2016 (UTC - 4:00)**************************
SiSRaid2.sys                Wed Sep 24 14:28:20 2008 (48DA86C4)
sisraid4.sys                Wed Oct  1 17:56:04 2008 (48E3F1F4)
iaStorV.sys                 Mon Apr 11 14:48:16 2011 (4DA34CF0)
nvstor.sys                  Mon Sep 12 19:53:04 2011 (4E6E9B60)
nvraid.sys                  Mon Sep 12 20:01:54 2011 (4E6E9D72)
stexstor.sys                Mon Nov 26 19:02:51 2012 (50B4032B)
amdsbs.sys                  Tue Dec 11 16:21:44 2012 (50C7A3E8)
vstxraid.sys                Mon Jan 21 14:00:28 2013 (50FD904C)
vsmraid.sys                 Wed Jan 23 15:35:43 2013 (5100499F)
bxvbda.sys                  Mon Feb  4 14:47:18 2013 (51101046)
lsi_sas3.sys                Fri Mar 15 19:38:40 2013 (5143B100)
lsi_sss.sys                 Fri Mar 15 19:39:38 2013 (5143B13A)
mvumis.sys                  Wed Mar 20 13:14:53 2013 (5149EE8D)
HpSAMD.sys                  Tue Mar 26 17:36:54 2013 (515214F6)
lsi_sas.sys                 Thu Mar 28 13:42:34 2013 (5154810A)
lsi_sas2.sys                Thu Mar 28 13:45:05 2013 (515481A1)
evbda.sys                   Mon Apr  8 10:30:03 2013 (5162D46B)
3ware.sys                   Thu Apr 11 18:49:23 2013 (51673DF3)
megasr.sys                  Mon Jun  3 18:02:39 2013 (51AD127F)
amdxata.sys                 Mon Jul  8 18:45:00 2013 (51DB40EC)
amdsata.sys                 Mon Jul  8 18:54:38 2013 (51DB432E)
arcsas.sys                  Mon Jul  8 20:50:17 2013 (51DB5E49)
ADP80XX.SYS                 Fri Jul 12 17:47:36 2013 (51E07978)
RadioShim.sys               Tue Jul 16 14:58:57 2013 (51E597F1)
LMDriver.sys                Tue Jul 16 14:58:57 2013 (51E597F1)
megasas.sys                 Tue Jul 23 17:08:29 2013 (51EEF0CD)
iaStorAV.sys                Wed Jul 31 20:00:49 2013 (51F9A531)
agp440.sys                  Thu Aug 22 07:39:35 2013 (5215F877)
nv_agp.sys                  Thu Aug 22 07:39:38 2013 (5215F87A)
intelide.sys                Thu Aug 22 07:40:03 2013 (5215F893)
TeeDriverx64.sys            Wed Nov 27 12:56:32 2013 (52963250)
iwdbus.sys                  Tue Dec 17 17:47:38 2013 (52B0D48A)
Rt630x64.sys                Wed Jan  8 04:16:51 2014 (52CD1783)
btath_bus.sys               Mon Jan 20 09:20:21 2014 (52DD30A5)
athwbx.sys                  Fri Feb 14 05:35:18 2014 (52FDF166)
ndisrfl.sys                 Thu Apr 30 13:16:24 2015 (55426368)
nettap630.sys               Thu Apr 30 13:16:52 2015 (55426384)
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
aswRdr2.sys                 Mon Apr 25 07:39:27 2016 (571E01EF)

 

http://www.carrona.org/drivers/driver.php?id=SiSRaid2.sys
http://www.carrona.org/drivers/driver.php?id=sisraid4.sys
http://www.carrona.org/drivers/driver.php?id=iaStorV.sys
http://www.carrona.org/drivers/driver.php?id=nvstor.sys
http://www.carrona.org/drivers/driver.php?id=nvraid.sys
http://www.carrona.org/drivers/driver.php?id=stexstor.sys
http://www.carrona.org/drivers/driver.php?id=amdsbs.sys
http://www.carrona.org/drivers/driver.php?id=vstxraid.sys
http://www.carrona.org/drivers/driver.php?id=vsmraid.sys
http://www.carrona.org/drivers/driver.php?id=bxvbda.sys
http://www.carrona.org/drivers/driver.php?id=lsi_sas3.sys
http://www.carrona.org/drivers/driver.php?id=lsi_sss.sys
http://www.carrona.org/drivers/driver.php?id=mvumis.sys
http://www.carrona.org/drivers/driver.php?id=HpSAMD.sys
http://www.carrona.org/drivers/driver.php?id=lsi_sas.sys
http://www.carrona.org/drivers/driver.php?id=lsi_sas2.sys
http://www.carrona.org/drivers/driver.php?id=evbda.sys
http://www.carrona.org/drivers/driver.php?id=3ware.sys
http://www.carrona.org/drivers/driver.php?id=megasr.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=amdsata.sys
http://www.carrona.org/drivers/driver.php?id=arcsas.sys
http://www.carrona.org/drivers/driver.php?id=ADP80XX.SYS
http://www.carrona.org/drivers/driver.php?id=RadioShim.sys
http://www.carrona.org/drivers/driver.php?id=LMDriver.sys
http://www.carrona.org/drivers/driver.php?id=megasas.sys
http://www.carrona.org/drivers/driver.php?id=iaStorAV.sys
http://www.carrona.org/drivers/driver.php?id=agp440.sys
http://www.carrona.org/drivers/driver.php?id=nv_agp.sys
http://www.carrona.org/drivers/driver.php?id=intelide.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
http://www.carrona.org/drivers/driver.php?id=athwbx.sys
http://www.carrona.org/drivers/driver.php?id=ndisrfl.sys
http://www.carrona.org/drivers/driver.php?id=nettap630.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
 






 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 yodaonthestreet

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Posted 20 May 2016 - 10:44 AM

Thank you. I've attached the report from BSOD Inspector. The CPU isn't overclocked so it must be the turboboost feature kicking in. I don't have an optical drive on this laptop so I'm not able to do the bootable diagnostics at the moment, but I will look into if I can do the USB test.

 

(I did end up undoing the system restores and that seems to have fixed the side issues like Windows/Office/firewall being deactivated. So it's just the freezing problem now, though it's only happened once in the last 48 hours or so after ~10 hours use.)

Attached Files


Edited by yodaonthestreet, 20 May 2016 - 10:55 AM.


#4 usasma

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Posted 21 May 2016 - 05:28 PM

Your UEFI/BIOS (version V1.04) dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

The rest of the reports seem normal for a W8 system.  I did find numerous Windows Update errors over the last several months, so I'd be concerned about the status of your Windows Updates.

Check them manually.  Make sure that the check completes without errors.  Make sure that any available updates download and install without errors.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 yodaonthestreet

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Posted 21 May 2016 - 08:07 PM

There were 42 optional updates in the queue, and I installed all but one of them. Went through without problem. The 42nd one is a driver update - Intel Serial IO I2C Host Controller - from January. I will install this one if the freezing occurs again; I recall there was an Intel driver update through Windows Update last year that caused some problems for my computer, so I would like to hold off just in case.

 

I'm a bit confused about your warning to the UEFI update - what do you mean by "if the computer might shut down during this procedure"? Will I be able to tell before the update, whether it will shut down the computer?

 

Thank you for your help so far!



#6 RolandJS

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Posted 21 May 2016 - 09:06 PM

"...Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.,,"  -- usasma

  usasma is very much correct!  If a computer is in the active process of having its UEFI updated, or is in the active process of having its BIOS updated, AND the computer shuts off during this active process -- the motherboard probably will become a "brick," the motherboard will probably never run again.


Edited by RolandJS, 21 May 2016 - 09:07 PM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#7 Havachat

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Posted 21 May 2016 - 09:16 PM

He means if you can do the UEFI/BIOS updates through Windows from the Manufacturers Site , then dont Turn Off or Shutdown the Machine until the update has completed.

Meaning  > doing a Bios update and turning the machine off { Accidently } will render the Unit DEAD.

 

If your still not comfortable with this - wait for USASMA to prompt you further.

 

Apologies Roland : Got side tracked and then Posted.....same result.


Edited by Havachat, 21 May 2016 - 09:18 PM.


#8 RolandJS

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Posted 21 May 2016 - 10:12 PM

Hi Havachat!  Naw, glad you posted!  'Cause sometimes, if an update appears dead in the water, appears to not be moving along, an end-user might believe in:  let's shut off, restart, and re-try.  Once a UEFI or a BIOS update/upgrade begins, the computer must remain on until the process gives an unmistakable all done/all clear.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#9 usasma

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Posted 22 May 2016 - 05:14 AM

The UEFI caution is there because (in the past) we'd seen systems that would crash when booting.

A crash during the flash procedure can be fatal - it can physically damage the motherboard.

I had seen this many years ago, when an online forum poster did this and the system crashed.

 

As such, I decided that an ominous warning was called for - in order to save people from bad flashes.
If your system is functioning normally, and there's no problems during the boot process - then go for it.
 

Over the years, the flash process has gotten more reliable.  But there are still times when a system is crashing too quickly/often to take the risk.

Also, with W8 and 10, the system is more tightly integrated with the BIOS/UEFI - so it's more critical to get updates, so doing more updates increases the likelyhood of a crash with a marginal system.

Just the other day I flashed a BIOS at work and the system wouldn't boot.  We fiddled around with it for a while, and finally it came back up for us - otherwise we'd have owned a very expensive paperweight.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 yodaonthestreet

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Posted 22 May 2016 - 10:59 AM

Thank you for the clarification on the BIOS/UEFI note, everyone. Still monitoring to see if the Windows hotfixes resolved the issue, for now!



#11 yodaonthestreet

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Posted 24 June 2016 - 01:52 PM

A belated update: it appears to have been a physical issue after all - the video cable was pinched between some components inside the laptop. Thank you for all the help!






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