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Combofix erased my Win7 & divided C: to two parts


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5 replies to this topic

#1 MahmoudSanhoury

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Posted 17 May 2016 - 05:36 PM

Hello.
I used Combofix.exe 2 days ago and after it finished I found nothing on desktop nothing on Start menu.
I rebooted the laptop and found no more windows 7 to boit from.....I was directed to HP support either to make "restore factory settings" or "minimized image recovery" and in both cases it will format the hard drive.
I used Cmd and found that C: partition is divided into C: and G: , but others are still the same.

Please help....
If there is something I can do to undo this

Edit: Moved topic from General Security to the more appropriate forum. ~ Animal

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#2 JohnC_21

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Posted 17 May 2016 - 05:56 PM

Do you have a System Repair Disk. If not it can be created on any Windows 7 computer. Boot the disk and do a Startup Repair. It may take up to three attempts before the repair is completed. 

 

Edit: Do you see your Windows files when you do a DIR command of C: at a command prompt?


Edited by JohnC_21, 17 May 2016 - 06:07 PM.


#3 quietman7

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Posted 17 May 2016 - 07:12 PM

As a general policy, Bleeping Computer does not offer advice on how to run ComboFix unless we asked someone to run it or if there is a problem with the computer caused by running the tool. We recommend that people should not be using ComboFix without being advised to do so by a trained expert (see here) who is assisting them deal with a malware problem. When issues arise due to complex malware infections, problems running ComboFix (i.e. stalling, hanging, crashing) or with other security tools causing conflicts, experts are usually aware of them and can advise what should or should not be done while providing individual assistance.

While our policy is not to offer advice on running ComboFix unless we asked someone to run it, we are willing to assist with resolving problems caused after using it and we are certainly willing to help with malware disinfection.

Since you already ran ComboFix, its log should be thoroughly reviewed by trained experts. A log should have been created and saved to the root directory (%SystemDrive%), usually C:\ComboFix.txt. Reviewing that log would be helpful in resolving your issue but ComboFix logs are not permitted in this forum so we cannot continue here.

Please follow the instructions in the Preparation Guide For Requesting Help starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running running running FRST which will create two logs.
When you have done that, post your logs to include your ComboFix log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts.
-- If no log was created by ComboFix or you cannot post its log, then ignore this part and just post the other requested log(s) as follows.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing that, please reply back in this thread with a link to the new topic.
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#4 MahmoudSanhoury

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Posted 17 May 2016 - 08:45 PM

@JohnC_21:
How to do that startup repair ?
And Yes, there are Windows files but on the divided partition G: not C:

@quietman7:
I already read these before, thats why i created this topic anyway....I don't even have C: drive ...it is empty and NO log files for ComboFix

Edited by MahmoudSanhoury, 17 May 2016 - 08:46 PM.


#5 MahmoudSanhoury

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Posted 17 May 2016 - 08:47 PM

How to do that startup repair ?
And Yes, there are Windows files but on the divided partition G: not C:

Do you have a System Repair Disk. If not it can be created on any Windows 7 computer. Boot the disk and do a Startup Repair. It may take up to three attempts before the repair is completed. 
 
Edit: Do you see your Windows files when you do a DIR command of C: at a command prompt?



I already read these before, thats why i created this topic anyway....I don't even have C: drive ...it is empty and NO log files for ComboFix


As a general policy, Bleeping Computer does not offer advice on how to run ComboFix unless we asked someone to run it or if there is a problem with the computer caused by running the tool. We recommend that people should not be using ComboFix without being advised to do so by a trained expert (see here) who is assisting them deal with a malware problem. When issues arise due to complex malware infections, problems running ComboFix (i.e. stalling, hanging, crashing) or with other security tools causing conflicts, experts are usually aware of them and can advise what should or should not be done while providing individual assistance.

While our policy is not to offer advice on running ComboFix unless we asked someone to run it, we are willing to assist with resolving problems caused after using it and we are certainly willing to help with malware disinfection.

Since you already ran ComboFix, its log should be thoroughly reviewed by trained experts. A log should have been created and saved to the root directory (%SystemDrive%), usually C:\ComboFix.txt. Reviewing that log would be helpful in resolving your issue but ComboFix logs are not permitted in this forum so we cannot continue here.

Please follow the instructions in the Preparation Guide For Requesting Help starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running running running FRST which will create two logs.
When you have done that, post your logs to include your ComboFix log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts.
-- If no log was created by ComboFix or you cannot post its log, then ignore this part and just post the other requested log(s) as follows.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing that, please reply back in this thread with a link to the new topic.


#6 JohnC_21

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Posted 18 May 2016 - 06:59 AM

You can create a System Repair Disk following this guide. Boot then select Startup Repair. This will only work if the disk can find OS files.

 

http://www.bleepingcomputer.com/tutorials/create-a-windows-system-repair-disc/

 

http://www.wintips.org/how-to-use-system-repair-disc/     See the second image. The disk needs to detect an OS. Do the Startup Repair at least three times.






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