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Windows not booting - looking to recover files on hard drive

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#1 LookArpTheStars


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Posted 17 May 2016 - 11:44 AM

Two days ago, I woke up, powered on my laptop and things were noticeably slow and laggy (it was completely fine the day before). After about ten minutes or so of usage, the blue screen showed up and the laptop restarted itself. However, after two or three reboots it can't even get to the point where the Windows logo is showed, instead showing just a line - 'No bootable device -- insert boot disk and press any key'. At that point, I wasn't worried about the laptop being broken at all, rather about losing the information that I store in it.


Trying to get the stuff I have on my hard drive out to an external one, I have then tried booting into a few variants of Linux but wasn't familiar with it and couldn't get my hard disk to mount (at least that's what I thought). Then I tried using a Windows installation disc to bring up command prompt to open notepad and access my files using the 'Open' menu, but I couldn't see my hard drive. Then I tried following this http://www.adventcomputers.co.uk/product-support/recover-data-when-your-pc-won%E2%80%99t-boot but at step 7 my entire main hard drive was shown as unallocated with no other partition.


Is the hard drive corrupted, is it physically damaged, has something else happened or is it impossible to tell with the given information? Not looking to fix the computer, only trying to get files out of my hard drive, is there anything I can try? I am planning to only hand it over to someone to have it fixed if there is nothing I can do, as the information I have on it is really important. Any pointers? Appreciate it.


  • HP ENVY TouchSmart 15-j137tx
  • Windows 10
  • Intel i7-4XXXHQ
  • 16GB RAM

Edited by LookArpTheStars, 17 May 2016 - 11:44 AM.

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#2 JohnC_21


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Posted 17 May 2016 - 12:00 PM

Download UBCD and burn the iso to disk. At the menu select Parted Magic. At the desktop click on Disk Health. Run the short test. If it passes run the long test. If you could not mount the drive in linux either the file system is corrupted or the drive has failed. Disk Health will rule out a bad drive.



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