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Virus/Neverending update

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#1 cheese96


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Posted 17 May 2016 - 08:16 AM

hello I have recently updated to windows 10 yesterday and as soon as I pUT my info in to log onto my hp 2000 I got this purple window that Said I had to activate with a product key. it had cmd logmein supremo and teamview in boxes on the top with my laptops name next to that and a time on the bottom. I tried to go into the h browser but it kept saying not responding and taking forever to open. so I went into the power menu and saw it said restart and install updates. so I decided half asleep at midnight to give it a shot and go to bed but when I woke up this morning it is only on update 20 out of 57 and won't move. I've been awake for an hour and it is still on update 20 please help

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#2 usasma


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Posted 17 May 2016 - 10:46 AM

Here's a link to remove the fake Windows Product Key scam:  http://www.bleepingcomputer.com/virus-removal/remove-fake-windows-product-key-screen

I'd suggest posting over in the Am I Infected forum:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.


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