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Random BSOD type 2b


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#1 gman49

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Posted 17 May 2016 - 07:52 AM

This is not my computer... helping out a co-worker.

Two issues.

 

1. System originally had XP on a Raid 5 array on a Promise PCI card. PDC20621 chipset.

Windows 7 was Installed on a new SSD. Everything worked for a year and a half.

At some point, windows lost or rejected the Raid driver and will no longer access the XP (now just a data) drive. However, BIOS still accesses the array, and Windows 7 will not boot without it.

A compatible driver does not appear to be available, and windows cannot apparently access the BCD to copy it to the Win7 SSD.

 

2. BSOD. Seems random. The Promise Raid card passes its self test and shows the array--3 disks with a hot spare-- as normal. Can access the array through its own BIOS on boot. Firewall turns on and off--both Avast and Windows (not on together--testing). Network and CPU activity seem very high at times.

 

I've run Avast and Malwarebytes and am about to run GMER

 

Thanks for your assistance

 

No results from GMER.

Just crashed again:

 
Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.2.1.0.256.48
  Locale ID: 1033
 
Additional information about the problem:
  BCCode: 109
  BCP1: A3A039D8981FCAAF
  BCP2: B3B7465EEA9E0A99
  BCP3: FFFFF880009BC640
  BCP4: 0000000000000002
  OS Version: 6_1_7601
  Service Pack: 1_0
  Product: 256_1
 
Files that help describe the problem:
  C:\Windows\Minidump\051716-14180-01.dmp
  C:\Users\eneiles\AppData\Local\Temp\WER-25818-0.sysdata.xml
 
Attached a Minidump and am uploading a memory dump to dropbox.
Will try the Promise installer.
 

.

Attached Files


Edited by gman49, 17 May 2016 - 01:48 PM.


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#2 usasma

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Posted 17 May 2016 - 10:29 AM

Have you tried running the Promise RAID controller driver installer in compatibility mode for XP?

Sometimes that lets you get around the restrictions imposed by the current OS.

 

 

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

These devices have problems in Device Manager:

 

avast! SecureLine TAP Adapter v3    ROOT\NET\0000    This device is disabled.
RAID Controller    PCI\VEN_105A&DEV_6622&SUBSYS_6622105A&REV_01\4&2B4059EA&0&38A4    The drivers for this device are not installed.

If not needed, please uninstall the avast! SecureLine device.  Uninstall it from Control Panel...Programs and features - not from Device Manager

Please disable the Promise RAID controller in Device Manager.  It'll disable it after the driver loads during boot up - so I don't expect any issues (but make a System Restore point, just in case).

 

Lot's of BSOD's in the WER section of the MSINFO32 report - but no memory dumps were uploaded by the Sysnative app

KernelDumpList.txt report doesn't show any either.

If using a disk cleaning program (such as CCleaner) please stop while we're troubleshooting.

Then wait for the next BSOD - and see if a memory dump has been generated (minidumps are located in C:\Windows\Minidump; full dumps are named MEMORY.dmp and are located in C:\Windows)

Here's some more suggestions about collecting memory dumps:

 

Upload Dump Files:
NOTE:  If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder.  Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there.  If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP.  If you find it, zip it up and upload it to a free file hosting service.  Then post the link to it in your topic so that we can download it. 

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp.  Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file):  http://www.carrona.org/setmini.html
More info on dump file options here: http://support.microsoft.com/kb/254649


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 gman49

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Posted 19 May 2016 - 12:49 PM

Dealt with the Promise RAID problem. Removed it and set the boot to the SSD. BSODs have stopped.

Some Windows Updates have succeeded, but none of the Office 2013 updates will process. Error 80070663.

Will not "change" (Programs and features) or re-install (original disk) either. 



#4 usasma

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Posted 21 May 2016 - 04:52 PM

Did you try a removal program such as Revo Uninstaller or Mirkusoft's Install Monitor?

 

Other suggestions for removing Office:  https://support.office.com/en-us/article/Uninstall-Office-2016-Office-2013-or-Office-365-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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