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Problem with Internet Explorer moved from.


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23 replies to this topic

#1 ed-e-dee

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Posted 15 May 2016 - 11:36 PM

I have just moved from Am I infected,What do I do.

For quite some time I've have trouble Internet Explorer stop working, we have been through Am I infected about as far as we can go and still have I.E. stopping. If I'm in Facebook for a while or reading my Emails everything stops and saids Facebook or Optus etc. is not responding I wait a few minutes and I'm back on.

Last week I got in touch with my supplier and we reset the modem to no avail .

Hoping to get a deeper clean through this forum.


thank you.
Eddee

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#2 nasdaq

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Posted 16 May 2016 - 09:26 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===

Wait for further instructions.

#3 ed-e-dee

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Posted 17 May 2016 - 05:42 AM

Attached File  FRST.txt   47.52KB   8 downloads

Thanks nasdaq.

I think I've done this wrong..I can't fine Addition.txt. log.


It would come up as Addition.txt. if so I can't see it. so I stuffed up.
Eddee

#4 nasdaq

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Posted 17 May 2016 - 08:26 AM


This fix will remove some restrictions but will also disable the Firefox Email Extension.
It may just be that this extension is the cause of your problem. Lets find out.

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
HKU\.DEFAULT\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
HKU\S-1-5-21-1382244373-2055223747-3369237834-1003\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
Handler: livecall - {828030A1-22C1-4009-854F-8E305202313F} -  No File
Handler: msnim - {828030A1-22C1-4009-854F-8E305202313F} -  No File
FF Extension: Email - C:\Users\admin\AppData\Roaming\Mozilla\Firefox\Profiles\d6yz4vy0.default-1444897521109\Extensions\email@jetpack.xpi [2016-02-06]
S3 catchme; \??\C:\ComboFix\catchme.sys [X]
S3 cpuz134; \??\C:\Users\admin\AppData\Local\Temp\cpuz134\cpuz134_x64.sys [X]
S3 esgiguard; \??\C:\Program Files\Enigma Software Group\SpyHunter\esgiguard.sys [X]
S3 WinRing0_1_2_0; \??\C:\Program Files (x86)\TurboYourPC\Service.sys [X]

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===


p.s.
The Addition.txt file should be in your Downloads folder.
C:\Users\admin\Downloads

If it was not created please run the Farbar tool normally and make sure that the box to create a Addition.txt file is marked.
Post the content for my review.
===

p.s.

If I'm in Facebook for a while or reading my Emails everything stops and saids Facebook or Optus etc. is not responding I wait a few minutes and I'm back on.

Optus may be besy at the time. Has this problem been solved?

#5 ed-e-dee

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Posted 19 May 2016 - 05:01 AM

I think I've buggered this up again,

Attached Files


Eddee

#6 nasdaq

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Posted 19 May 2016 - 08:00 AM

Yes, something when wrong.

I have attached the Fixlist.txt file.


Download it and place it in the folder in bold C:\Users\admin\Downloads

In the Download folder you should now have the FRST tool and the file.
Run the Farbar tool and click the Fix button.

Post the Fixlog.txt file.

Attached Files



#7 ed-e-dee

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Posted 20 May 2016 - 10:22 PM

Sorry to muck you about, I hope I've got it right this time.

Attached Files


Eddee

#8 nasdaq

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Posted 21 May 2016 - 09:13 AM

It looks like some of the items were removed when you first tried.

How is the computer running now?

#9 ed-e-dee

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Posted 22 May 2016 - 06:44 AM

Still the same some sites " stop responding",  or Internet Explorer stopped working.


Eddee

#10 nasdaq

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Posted 22 May 2016 - 08:27 AM

Lets repair these services.

Please Download Tweaking.com - Windows Repair from Here

  • Install and then run the program
  • Execute the instructions on Step 1 Important
  • Click Next on Step 2 Optional, do the Pre Scan skip Step 3 and 4 Optional for now.
  • On Step 5 Backup System Restore Do a Registry backup. When you have completed this click Next
  • Click on Repairs
  • Click Repairs - Open Repairs in the bottom right corner
  • Click the Unselect All button then select just the item(s) listed below

  • 01 - Repair Registry Permissions
    02 - Reset File Permissions (2)
    03 - Reset Service permissions
    04 - Register System Files
    05 - Repair WMI
    07 - Repair Internet Explorer
    08 - Repair MDAC/MS Jet
    10 - Remove Policies Set By Infections
    13 - Repair Winsock & DNS Cache
    15 - Repair Proxy Settings
    17 - Repair Windows Updates
    26 - Restore Important Windows Services
    27 - Set Windows Service to Default Startup
    
  • Click the Start button and let the process run to completion. Copy any error messages into Notepad, Save it on your Desktop. ( Reboot if asked to do so)
  • Please copy and paste the Contents of this file on your next reply.

  • ===

    Restart the computer normally.

    How is the computer running now?


#11 ed-e-dee

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Posted 24 May 2016 - 06:18 AM

Seems to be working OK at the moment,I'll give it a few days to settle down and see what happends.

 

 

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Eddee

#12 ed-e-dee

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Posted 24 May 2016 - 06:21 AM

Sending both as I'm not sure which is the right one you want, sorry about that , as you can see I'm not the best with computers, Lol.

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Eddee

#13 nasdaq

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Posted 24 May 2016 - 07:25 AM

Keep me posted.

#14 ed-e-dee

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Posted 27 May 2016 - 04:23 AM

Bad news I'm  afraid while in Facebook  I got the; Facebook not responding, twice within half hour .

once on my Email site.


Eddee

#15 nasdaq

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Posted 27 May 2016 - 07:10 AM

Which browser were you using at the time?

If the problem occurs again try an other Browser and let me know how it goes.

Mean time you can Google this string Facebook not responding check some of the recommendations.




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