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new computer, locky arrives immediately

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2 replies to this topic

#1 astridnorris


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Posted 15 May 2016 - 07:19 PM

Hello Quietman et al

I am reposting this here, as suggested, with new info below:



 I bought a new Dell laptop which was infected with locky immediately, an hour or 2 of use.  Since posting yesterday I had a fabulous time :axe: chatting with Dell tech support, the "virus expert" who knew less than I.   I was able to reset my laptop and replace the locky warning screen which reappeared even after a reset.  (Replace the wall paper!)


So, back to my original ? 

Is there any way I can determine which site  I visited (only 3 or 4) that infected my new brand new machine?  Could it have already been infected?  I have a pic of the locky warning if that is of any use.


Many thanks, Astrid

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#2 TheTripleDeuce


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Posted 15 May 2016 - 08:02 PM

honestly it was more than likely a email attachment that infected your pc or a script/macro ran in a word document or perhaps even a downloaded file from a site you visited, I suggest checking your downloaded files to see what was downloaded whether it be from a site or email attachment

#3 quietman7


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Posted 16 May 2016 - 06:02 AM

Please do not create new individual topics. As I already advised you here.

There is an ongoing discussion in this topic where you can ask questions and seek further assistance.Rather than have everyone with individual topics, it would be best (and more manageable for staff) if you posted any more questions, comments or requests for assistance in the above support topic discussion...it includes experiences by experts, a variety of IT consultants, end users and company reps who have been affected by ransomware infections. Doing that will also ensure you receive proper assistance from our crypto malware experts since they may not see this thread. To avoid unnecessary confusion, this topic is closed.

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