Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

new computer, locky arrives immediately


  • This topic is locked This topic is locked
2 replies to this topic

#1 astridnorris

astridnorris

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:06:09 AM

Posted 15 May 2016 - 07:19 PM

Hello Quietman et al

I am reposting this here, as suggested, with new info below:

 

 

 I bought a new Dell laptop which was infected with locky immediately, an hour or 2 of use.  Since posting yesterday I had a fabulous time :axe: chatting with Dell tech support, the "virus expert" who knew less than I.   I was able to reset my laptop and replace the locky warning screen which reappeared even after a reset.  (Replace the wall paper!)

 

So, back to my original ? 

Is there any way I can determine which site  I visited (only 3 or 4) that infected my new brand new machine?  Could it have already been infected?  I have a pic of the locky warning if that is of any use.

 

Many thanks, Astrid



BC AdBot (Login to Remove)

 


#2 TheTripleDeuce

TheTripleDeuce

  • Members
  • 275 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Canada EH!
  • Local time:07:09 AM

Posted 15 May 2016 - 08:02 PM

honestly it was more than likely a email attachment that infected your pc or a script/macro ran in a word document or perhaps even a downloaded file from a site you visited, I suggest checking your downloaded files to see what was downloaded whether it be from a site or email attachment



#3 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,263 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:06:09 AM

Posted 16 May 2016 - 06:02 AM

Please do not create new individual topics. As I already advised you here.

There is an ongoing discussion in this topic where you can ask questions and seek further assistance.Rather than have everyone with individual topics, it would be best (and more manageable for staff) if you posted any more questions, comments or requests for assistance in the above support topic discussion...it includes experiences by experts, a variety of IT consultants, end users and company reps who have been affected by ransomware infections. Doing that will also ensure you receive proper assistance from our crypto malware experts since they may not see this thread. To avoid unnecessary confusion, this topic is closed.

Thanks
The BC Staff
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users