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Need help with Windows hanging up on Boot. Explorer.exe or Werfault.exe problem


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#1 jasoncape

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Posted 15 May 2016 - 02:39 PM

Hi - I have tired malware removal and fix windows tools but have not been able to eliminate problem.  The system will work but with long time  latency.

 

I need to work with someone that can step me through the diagnostic and repair. Help!

 

Thanks in advance.

 

jason



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#2 jasoncape

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Posted 16 May 2016 - 08:26 PM

Still Looking for help on a Windows Boot problem. Need to step through a detection and solution process. Anyone want to take on a challenge?

 

Thanks again.

 

Jason



#3 usasma

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Posted 17 May 2016 - 08:48 AM

Sorry for the delay in responding.  I was out of town and the internet connections were spotty - so I got behind in my replies.

 

Please reboot and let the system hang.  Then, when the system is useable, let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 jasoncape

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Posted 17 May 2016 - 12:24 PM

I ran this file in Safe Mode with Networking. I  can try to do it in normal mode but explorer often doesn't allow. Also I have the Admin.evtx but I can't upload to this post. I can try dropbox but if you have an email that I can have for file  transfer, I will send via WeTransfer.

 

Thanks!

 

Jason

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#5 jasoncape

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Posted 17 May 2016 - 12:41 PM

Okay - Read the Zip part and here is the event viewer file.

 

I ran this in Safe Mode with Networking.

 

Jason

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#6 usasma

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Posted 17 May 2016 - 01:58 PM

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

BUT - the first missing device below is an indication of at least one missing Windows Update.

Please ensure that you have ALL available Windows Updates:

 

Security Processor Loader Driver    ROOT\LEGACY_SPLDR\0000    This device is not present, is not working properly, or does not have all its drivers installed.
Lenovo Pointing Device    ACPI\PNP0F13\4&16533891&0    This device is not present, is not working properly, or does not have all its drivers installed.

Also, please download/install the drivers for your Lenovo pointing device from the Lenovo support website.

 

Lot's of NTFS errors in the Admin logfile.

NTFS is the file system on your hard drive.

Please run "chkdsk /r /f" (without the quotes) from an elevated (Run as administrator) Command Prompt (and look to see if it spots any problems.

Also, please run these free hardware diagnostics:  http;//www.carrona.org/hwdiag.html

Please start with the hard drive tests.


Edited by usasma, 17 May 2016 - 01:59 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 jasoncape

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Posted 17 May 2016 - 08:28 PM

Thank you. We are on the right track. It appears I had a bad sector on the hard drive that had to be addressed. I am continuing with the updates and establishing a good restore point. Let me see how it runs before I close the thread but you led me down the right road. I may have some more questions soon.

 

Much appreciated.

 

Jason






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