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Computer shuts down when gaming


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#1 kunfushion

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Posted 15 May 2016 - 12:48 PM

My computer has been shutting down for a little while now when playing games. I was fixing this problem (lazily) by opening up the side of my computer and running a box fan in with msi afterburner open and cranking the fans somewhat hard. What was weird to me is that my gpu wasn't getting overly hot, the hottest I saw it was 76c. My computer was very very dusty and I was planning on taking the whole thing apart and doing a thorough dusting of it for awhile and I finally did that a couple days ago when it crashed right away. It's free of dust now and was working well with my gpu staying in the mid 50's with no extra fan running on it. It just crashed after a couple days of it working fine with no dust and now I don't know what to do. I just ran a check on my ram and that came back with no problems. Does anyone have any ideas on what this could be?



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#2 usasma

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Posted 17 May 2016 - 08:46 AM

Wait until the system crashes again, then recovery and let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 kunfushion

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Posted 17 May 2016 - 10:35 AM

Okay, I'm running benchmark tests which will get it to crash I'm assuming if normal gaming does.



#4 kunfushion

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Posted 18 May 2016 - 10:05 PM

Here's the files finally, my comp didn't crash for awhile

Attached Files



#5 usasma

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Posted 21 May 2016 - 03:53 AM

Nothing appears real significant in the Admin logfile.  Makes me wonder about hardware problems.  Please run these free diagnostics:  http://www.carrona.org/hwdiag.html

 

Your UEFI/BIOS (version P1.20) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have a Linksys WUSB6300 USB wifi adapter:

 

 

I do not recommend using wireless USB network devices.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost certain to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest W7/8/8.1/10 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.


C: drive only has about 5% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's - but the actual amount depends on the files being used by the system.

This device has problems in Device Manager:

 

Not Available    ROOT\SCSIADAPTER\0001    The drivers for this device are not installed.

I'd suggest the first step here would be to disable this device and see if the system shows any adverse effects.

If not, then try uninstalling it.  Then reboot and see if it comes back.  If it does, post back for more suggestions.

 

Please uninstall the Gigabyte XFast LAN (and the XFast USB if installed)

These programs are known to cause BSOD's on some WIndows systems - so you have to wonder if they'll cause other errors also.

 

MSI Afterburner (along with EVGA Precision and Riva Tuner) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

 


Edited by usasma, 21 May 2016 - 03:54 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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