My wife got the ransom.crypt.xxx virus on her laptop. I was able to decrypt all of the files using the Kaspersky tool and I can get malwarbytes anti-malware to update and to run and the scan returns nothing... however, I am still not able to update, scan or install any new anti viruses even after running rkill. i downloaded to a thumb drive and ran rkill, tdsskiller and adwcleaner and they found nothing.
Also, for some reason, there are no restore points before the problem started.
Edited by spacecoast55, 15 May 2016 - 12:19 PM.